Mindverse Consulting Services
IT Tech Specialist (Korean and English) | 2025PX05005 | AVON-224|AST-46635
Mindverse Consulting Services, Los Angeles, California, United States, 90079
Onsite Bilingual IT technician to support both our office staff and retail store team. You’ll provide hands‑on technical support, manage IT equipment, and troubleshoot issues related to hardware, software, network, SAP, and point‑of‑sale (POS) systems.
++Fluent in KOREAN and ENGLISH Mandatory++ Responsibilities
Support office and retail staff with day‑to‑day IT issues
Troubleshoot desktops, laptops, printers, phones, and POS terminals
Set up and configure new equipment (PCs, monitors, scanners, registers, etc.)
Install and maintain software, OS updates, and security patches
Handle SAP user issues (e.g., access, printing, basic errors)
Troubleshoot POS devices, receipt printers, scanners, and payment terminals
Ensure network connectivity (wired and wireless) is stable and functional
Maintain accurate IT asset inventory and documentation
Support new hire onboarding and terminations (hardware, accounts, access)
Manage tickets through the helpdesk system and elevate when needed
Work with vendors for equipment repair or service coordination
Requirements
Bilingual Korean/English
2 years in IT support, preferably in mixed office/retail environments
BS or BA degree in computer science, or a related field is desired.
Hands‑on experience with SAP and POS troubleshooting (Not a requirement)
Proficient with Windows OS, MacOS, Apple iOS, Microsoft 365, and basic networking
Familiar with remote support tools, imaging software, and ticketing systems
Able to lift/move equipment (up to 50 lbs)
Strong customer service and communication skills
Capability to troubleshoot problems, eliminate variables, and get to root cause of issues.
Available for onsite work at both office and retail location
CompTIA A , Network, or other certifications are a plus
Work Timing Regular Hours: Monday to Friday, 9 am to 5 pm
Work Timezone Global Timezone (GMT -0700) Pacific Time – Los Angeles (PST)
Reporting Location Studio 1886
515 Shatto Place Los Angeles
Hours per week 40
Duration 12 month(s)
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++Fluent in KOREAN and ENGLISH Mandatory++ Responsibilities
Support office and retail staff with day‑to‑day IT issues
Troubleshoot desktops, laptops, printers, phones, and POS terminals
Set up and configure new equipment (PCs, monitors, scanners, registers, etc.)
Install and maintain software, OS updates, and security patches
Handle SAP user issues (e.g., access, printing, basic errors)
Troubleshoot POS devices, receipt printers, scanners, and payment terminals
Ensure network connectivity (wired and wireless) is stable and functional
Maintain accurate IT asset inventory and documentation
Support new hire onboarding and terminations (hardware, accounts, access)
Manage tickets through the helpdesk system and elevate when needed
Work with vendors for equipment repair or service coordination
Requirements
Bilingual Korean/English
2 years in IT support, preferably in mixed office/retail environments
BS or BA degree in computer science, or a related field is desired.
Hands‑on experience with SAP and POS troubleshooting (Not a requirement)
Proficient with Windows OS, MacOS, Apple iOS, Microsoft 365, and basic networking
Familiar with remote support tools, imaging software, and ticketing systems
Able to lift/move equipment (up to 50 lbs)
Strong customer service and communication skills
Capability to troubleshoot problems, eliminate variables, and get to root cause of issues.
Available for onsite work at both office and retail location
CompTIA A , Network, or other certifications are a plus
Work Timing Regular Hours: Monday to Friday, 9 am to 5 pm
Work Timezone Global Timezone (GMT -0700) Pacific Time – Los Angeles (PST)
Reporting Location Studio 1886
515 Shatto Place Los Angeles
Hours per week 40
Duration 12 month(s)
#J-18808-Ljbffr