Smooth Plumbing
Now Hiring: Customer Service Rockstar (CSR) – Join the Smooth Plumbing Family!
Smooth Plumbing, Stafford, Virginia, United States, 22554
Now Hiring: Customer Service Rockstar (CSR) – Join the Smooth Plumbing Family!
Are you someone who thrives on helping people, loves staying organized, and knows how to take control of a busy phone line with confidence? If you take pride in providing a great customer experience and enjoy being the calm, capable voice customers trust, this could be the role for you.
Location: Stafford, VA | Full‑time Base pay range: $20.00/hr – $28.00/hr
What You’ll Be Doing
Serve as the first point of contact for homeowners calling for service
Answer inbound calls, schedule appointments, and confirm job details
Build trust with customers through clear, friendly, and confident communication
Coordinate with technicians to keep daily schedules efficient and on track
Manage jobs, notes, and updates using ServiceTitan
Follow up with customers to ensure a smooth, professional experience
Stay composed and solutions‑focused during busy days
What We’re Looking For
1–2+ years of experience as a CSR, dispatcher, or admin (home services experience is a strong plus)
ServiceTitan experience is preferred, but not required if you’re tech‑savvy and quick to learn
Excellent phone presence and communication skills
Organized, detail‑oriented, and reliable
Comfortable in a fast‑paced environment where priorities shift
Team‑first mindset with a genuine desire to help people
Pay & Perks
Competitive pay based on experience
Paid time off and company holidays
Growth opportunities with a company that’s actively scaling
Supportive team culture with clear expectations and no micromanaging
Apply Today We’re hiring immediately and looking for someone who wants more than “just a job.” If you’re ready to be a key part of a respected, growing company, we’d love to hear from you. Send your resume and a short note telling us why you’d be a great fit for
Smooth Plumbing .
#J-18808-Ljbffr
Location: Stafford, VA | Full‑time Base pay range: $20.00/hr – $28.00/hr
What You’ll Be Doing
Serve as the first point of contact for homeowners calling for service
Answer inbound calls, schedule appointments, and confirm job details
Build trust with customers through clear, friendly, and confident communication
Coordinate with technicians to keep daily schedules efficient and on track
Manage jobs, notes, and updates using ServiceTitan
Follow up with customers to ensure a smooth, professional experience
Stay composed and solutions‑focused during busy days
What We’re Looking For
1–2+ years of experience as a CSR, dispatcher, or admin (home services experience is a strong plus)
ServiceTitan experience is preferred, but not required if you’re tech‑savvy and quick to learn
Excellent phone presence and communication skills
Organized, detail‑oriented, and reliable
Comfortable in a fast‑paced environment where priorities shift
Team‑first mindset with a genuine desire to help people
Pay & Perks
Competitive pay based on experience
Paid time off and company holidays
Growth opportunities with a company that’s actively scaling
Supportive team culture with clear expectations and no micromanaging
Apply Today We’re hiring immediately and looking for someone who wants more than “just a job.” If you’re ready to be a key part of a respected, growing company, we’d love to hear from you. Send your resume and a short note telling us why you’d be a great fit for
Smooth Plumbing .
#J-18808-Ljbffr