AEROCONTACT
Customer Service Representative (H/F) - SAFRAN AEROSYSTEMS EVACUATION
AEROCONTACT, Liberty, Missouri, United States, 64087
Customer Service Representative (H/F) – SAFRAN AEROSYSTEMS EVACUATION
Safran is an international high‑technology group operating in aerospace (propulsion, equipment and interior), space and defence. It employs 100,000 people worldwide and achieved a turnover of €27.3 billion in 2024. Safran Aerosystems is a global leader in aircraft safety systems and flight support, focusing on oxygen, evacuation, buoyancy and sustainable aviation fuels.
Mission Description As a focal point between customers and sales, your role will maintain strong customer relationships by providing top‑level support, managing purchase orders, resolving delivery issues, and ensuring on‑time delivery. You will collaborate internally to align order requirements, support KPI input, and drive continuous improvement.
Responsibilities
Manage purchase order placement, changes, status requests and issue resolution.
Ensure on‑time delivery of product and notify customers of potential delays.
Maintain and audit customer line of balances for accurate order entry.
Prepare and present recovery schedules to the customer.
Support internal and external status and escalation meetings.
Support customer KPI inputs and management.
Identify improvement opportunities and dispute errors with customers.
Participate in forecast meetings and discussions.
Update production requirements in M3 and communicate changes internally.
Coordinate to ensure compliance with purchase‑order obligations.
Support accounts receivable in resolving pricing and invoicing discrepancies.
Prepare and support quotes for parts and components.
Assist program management and account management activities.
Maintain the warranty database.
Adhere to safe‑work practices and contribute to health, safety and environmental culture.
Maintain predictable attendance; other duties as assigned.
Qualifications
Education / Experience : 2‑year college or technical certificate, or 2–3 years of customer‑service experience. MRP experience is a plus.
Communication : Excellent verbal and written communication skills.
Technical Skills : Ability to calculate figures (discounts, interest, commissions, percentages), read and interpret technical procedures, write reports, business correspondence and process instructions.
Client Interaction : Effectively present information and respond to client/customer questions.
Confidentiality : Maintain confidentiality under executed NDAs, especially regarding military contracts.
Level of Proficiency :
Basic
– work with support;
Advanced
– independent use;
Expert
– capable of training others.
Other Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industry: Staffing and Recruiting
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Mission Description As a focal point between customers and sales, your role will maintain strong customer relationships by providing top‑level support, managing purchase orders, resolving delivery issues, and ensuring on‑time delivery. You will collaborate internally to align order requirements, support KPI input, and drive continuous improvement.
Responsibilities
Manage purchase order placement, changes, status requests and issue resolution.
Ensure on‑time delivery of product and notify customers of potential delays.
Maintain and audit customer line of balances for accurate order entry.
Prepare and present recovery schedules to the customer.
Support internal and external status and escalation meetings.
Support customer KPI inputs and management.
Identify improvement opportunities and dispute errors with customers.
Participate in forecast meetings and discussions.
Update production requirements in M3 and communicate changes internally.
Coordinate to ensure compliance with purchase‑order obligations.
Support accounts receivable in resolving pricing and invoicing discrepancies.
Prepare and support quotes for parts and components.
Assist program management and account management activities.
Maintain the warranty database.
Adhere to safe‑work practices and contribute to health, safety and environmental culture.
Maintain predictable attendance; other duties as assigned.
Qualifications
Education / Experience : 2‑year college or technical certificate, or 2–3 years of customer‑service experience. MRP experience is a plus.
Communication : Excellent verbal and written communication skills.
Technical Skills : Ability to calculate figures (discounts, interest, commissions, percentages), read and interpret technical procedures, write reports, business correspondence and process instructions.
Client Interaction : Effectively present information and respond to client/customer questions.
Confidentiality : Maintain confidentiality under executed NDAs, especially regarding military contracts.
Level of Proficiency :
Basic
– work with support;
Advanced
– independent use;
Expert
– capable of training others.
Other Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industry: Staffing and Recruiting
#J-18808-Ljbffr