National Trade Supply
Job Summary
At National Trade Supply, the Fulfillment Supervisor plays a critical role in ensuring smooth, efficient, and accurate warehouse operations across inbound, outbound, inventory flow, and daily floor leadership. This versatile role goes beyond a single functional lane—providing holistic support across the fulfillment lifecycle, from receiving and putaway to picking, packing, shipping, and returns processing.
Job Type Full‑time
Location & Reporting Location: Greenwood, Indiana | Reports to: Operations Manager
Leadership, Management, and Accountability
Select, train, coach, and mentor associates across inbound, outbound, inventory control, and returns workflows.
Foster a positive, high‑energy team environment aligned with NT Supply’s Core Values.
Provide real‑time coaching, performance feedback, and recognition.
Promote teamwork, accountability, and proactive communication across shifts and departments.
Inbound Operations Management – Receiving
Oversee receiving operations to ensure timely unloading, inspection, and documentation of all inbound shipments.
Validate incoming goods against purchase orders; escalate discrepancies promptly.
Coordinate dock schedules to minimize congestion and ensure smooth inbound flow.
Putaway & Inventory Flow
Direct efficient and accurate putaway of materials into designated storage locations.
Maintain FIFO/FEFO compliance and support location accuracy.
Partner with Inventory Control on cycle counts, root‑cause reviews, and shrink reduction.
Returns (Reverse Logistics)
Oversee the receiving, sorting, and disposition of customer returns (restock, refurbish, scrap).
Track trends and communicate insights that may signal product, packaging, or quality opportunities.
Outbound Operations Management
Oversee picking, packing, shipping, and order verification activities to ensure accuracy, quality, and on‑time fulfillment.
Allocate labor to balance workload, reduce bottlenecks, and sustain consistent flow.
Ensure SOPs are followed, updated, and continuously improved for efficiency and clarity.
Monitor key outbound KPIs: order accuracy, on‑time shipment, productivity, error rates.
Cross‑Functional Collaboration
Partner with Inventory, Receiving, Procurement, Customer Service, and CX to resolve operational issues and keep orders moving smoothly.
Communicate exceptions, delays, and product issues proactively.
Coordinate with leadership during peak periods to ensure adequate staffing, resource planning, and workflow alignment.
Safety & Compliance
Model and enforce all safety standards; identify hazards and act immediately to correct them.
Conduct routine safety checks and participate in investigations and corrective actions.
Promote a “Safety First” culture through consistent communication and accountability.
Continuous Improvement
Identify inefficiencies across inbound and outbound operations and lead improvement initiatives using Lean and root‑cause analysis.
Recommend and implement changes that improve accuracy, throughput, quality, and associate engagement.
Use data to support decision‑making and set measurable goals for improvement.
The Outcome We Are Seeking To succeed in this role, the Fulfillment Supervisor should ensure that every stage of the warehouse fulfillment lifecycle— inbound receiving, putaway, inventory flow, picking, packing, shipping, and returns—runs smoothly, accurately, and efficiently every day. This role should strengthen operational reliability by building a coordinated, well‑trained team that moves product through the building with consistency, accuracy, and speed.
Performance Will Be Measured By
On‑Time Receiving Completion— inbound shipments processed accurately within established targets.
Putaway & Inventory Accuracy— correct location assignment, FIFO/FEFO accuracy, and cycle count integrity.
On‑Time Shipment Rate— orders consistently leaving on schedule across all channels.
Order Accuracy & Quality— reduced pick/pack errors and fewer customer‑reported issues.
Productivity & Throughput— efficient labor allocation and measurable output gains across functions.
Team Leadership & Reliability— associate engagement, training completion, communication quality, and retention.
Why Choose Us?
Competitive salary and benefits designed to support your well‑being.
A culture that’s always striving to learn, improve, and grow—together.
Opportunities for professional development, mentorship, and career growth.
True work‑life balance: we believe great work happens when people have the space to recharge and take care of themselves outside of work.
Direct access to leadership and decision‑makers—your ideas won’t get lost in layers of bureaucracy.
A role where your work will make a real, measurable impact—improving the online shopping experience for customers and driving meaningful growth for the business.
A collaborative environment where everyone’s voice matters and innovative thinking is encouraged.
Requirements
2+ years of leadership experience in fulfillment, logistics, warehousing, or manufacturing.
Demonstrated ability to lead teams in a fast‑paced environment with accuracy and safety.
Strong communication, prioritization, and problem‑solving skills.
Hands‑on experience with receiving, putaway, picking, packing, shipping, and/or returns workflows.
Familiarity with warehouse technology, including WMS systems, RF scanners, and basic reporting tools.
Strong understanding of safety standards, best practices, and OSHA guidelines within a warehouse environment.
Demonstrated ability to maintain high accuracy, manage competing priorities, and deliver consistent execution.
Interview Process We take hiring seriously because every person we add must have a meaningful impact on our culture, our work, and our team. As a small and growing company, we are intentional about who we bring on board, and we don’t compromise on that standard for the sake of speed.
Our Interview Process Includes The Following Steps
Online application
Predictive Index behavioral and cognitive assessments
Phone screen
1:1 Hiring Manager Interview
Panel interview with cross‑functional team members
Final offer
Salary: $21.73 - $27.39 / Hour
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Job Type Full‑time
Location & Reporting Location: Greenwood, Indiana | Reports to: Operations Manager
Leadership, Management, and Accountability
Select, train, coach, and mentor associates across inbound, outbound, inventory control, and returns workflows.
Foster a positive, high‑energy team environment aligned with NT Supply’s Core Values.
Provide real‑time coaching, performance feedback, and recognition.
Promote teamwork, accountability, and proactive communication across shifts and departments.
Inbound Operations Management – Receiving
Oversee receiving operations to ensure timely unloading, inspection, and documentation of all inbound shipments.
Validate incoming goods against purchase orders; escalate discrepancies promptly.
Coordinate dock schedules to minimize congestion and ensure smooth inbound flow.
Putaway & Inventory Flow
Direct efficient and accurate putaway of materials into designated storage locations.
Maintain FIFO/FEFO compliance and support location accuracy.
Partner with Inventory Control on cycle counts, root‑cause reviews, and shrink reduction.
Returns (Reverse Logistics)
Oversee the receiving, sorting, and disposition of customer returns (restock, refurbish, scrap).
Track trends and communicate insights that may signal product, packaging, or quality opportunities.
Outbound Operations Management
Oversee picking, packing, shipping, and order verification activities to ensure accuracy, quality, and on‑time fulfillment.
Allocate labor to balance workload, reduce bottlenecks, and sustain consistent flow.
Ensure SOPs are followed, updated, and continuously improved for efficiency and clarity.
Monitor key outbound KPIs: order accuracy, on‑time shipment, productivity, error rates.
Cross‑Functional Collaboration
Partner with Inventory, Receiving, Procurement, Customer Service, and CX to resolve operational issues and keep orders moving smoothly.
Communicate exceptions, delays, and product issues proactively.
Coordinate with leadership during peak periods to ensure adequate staffing, resource planning, and workflow alignment.
Safety & Compliance
Model and enforce all safety standards; identify hazards and act immediately to correct them.
Conduct routine safety checks and participate in investigations and corrective actions.
Promote a “Safety First” culture through consistent communication and accountability.
Continuous Improvement
Identify inefficiencies across inbound and outbound operations and lead improvement initiatives using Lean and root‑cause analysis.
Recommend and implement changes that improve accuracy, throughput, quality, and associate engagement.
Use data to support decision‑making and set measurable goals for improvement.
The Outcome We Are Seeking To succeed in this role, the Fulfillment Supervisor should ensure that every stage of the warehouse fulfillment lifecycle— inbound receiving, putaway, inventory flow, picking, packing, shipping, and returns—runs smoothly, accurately, and efficiently every day. This role should strengthen operational reliability by building a coordinated, well‑trained team that moves product through the building with consistency, accuracy, and speed.
Performance Will Be Measured By
On‑Time Receiving Completion— inbound shipments processed accurately within established targets.
Putaway & Inventory Accuracy— correct location assignment, FIFO/FEFO accuracy, and cycle count integrity.
On‑Time Shipment Rate— orders consistently leaving on schedule across all channels.
Order Accuracy & Quality— reduced pick/pack errors and fewer customer‑reported issues.
Productivity & Throughput— efficient labor allocation and measurable output gains across functions.
Team Leadership & Reliability— associate engagement, training completion, communication quality, and retention.
Why Choose Us?
Competitive salary and benefits designed to support your well‑being.
A culture that’s always striving to learn, improve, and grow—together.
Opportunities for professional development, mentorship, and career growth.
True work‑life balance: we believe great work happens when people have the space to recharge and take care of themselves outside of work.
Direct access to leadership and decision‑makers—your ideas won’t get lost in layers of bureaucracy.
A role where your work will make a real, measurable impact—improving the online shopping experience for customers and driving meaningful growth for the business.
A collaborative environment where everyone’s voice matters and innovative thinking is encouraged.
Requirements
2+ years of leadership experience in fulfillment, logistics, warehousing, or manufacturing.
Demonstrated ability to lead teams in a fast‑paced environment with accuracy and safety.
Strong communication, prioritization, and problem‑solving skills.
Hands‑on experience with receiving, putaway, picking, packing, shipping, and/or returns workflows.
Familiarity with warehouse technology, including WMS systems, RF scanners, and basic reporting tools.
Strong understanding of safety standards, best practices, and OSHA guidelines within a warehouse environment.
Demonstrated ability to maintain high accuracy, manage competing priorities, and deliver consistent execution.
Interview Process We take hiring seriously because every person we add must have a meaningful impact on our culture, our work, and our team. As a small and growing company, we are intentional about who we bring on board, and we don’t compromise on that standard for the sake of speed.
Our Interview Process Includes The Following Steps
Online application
Predictive Index behavioral and cognitive assessments
Phone screen
1:1 Hiring Manager Interview
Panel interview with cross‑functional team members
Final offer
Salary: $21.73 - $27.39 / Hour
#J-18808-Ljbffr