CALPAK
Director of Retail
CALPAK is a travel lifestyle brand creating thoughtfully designed products that bring organization, style, and ease to every journey. Built on a foundation of quality, function, and modern design, we’re focused on delivering meaningful experiences for our customers both online and in-store. As we continue to grow our retail presence, we’re looking for leaders who are excited to help shape how our brand comes to life in physical spaces.
The Director of Retail is responsible for leading all aspects of the company’s brick‑and‑mortar retail business — from operations and team leadership to new store openings and expansion strategy. This role drives sales growth, profitability, and brand consistency across all stores while developing scalable processes to support future growth. The Director will partner closely with cross‑functional teams in Real Estate, Visual Merchandising, Marketing, E‑commerce, and People to ensure every store delivers an exceptional, on‑brand customer experience.
Key Responsibilities Retail Strategy & Leadership
Develop and execute a multi‑year retail operations strategy aligned with brand and financial goals
Lead, coach, and develop a high‑performing field organization including Regional/District Managers and Store Leaders
Establish and monitor KPIs (sales productivity, conversion, labor, NPS, shrink, etc.) to drive performance across the fleet
Champion a culture of accountability, service, and brand pride across all stores
New Store Openings & Expansion
Partner with Real Estate, Construction, and Design teams to plan and execute new store openings, remodels, and relocations
Own the operational readiness of each new location — including staffing, training, systems setup, merchandising, and opening‑week execution
Build and refine a scalable "store opening playbook" covering pre‑opening timelines, milestones, and post‑opening review processes
Provide input on market opportunities, store layouts, and operational considerations for site selection
Operations & Customer Experience
Oversee daily retail operations, ensuring flawless execution of brand, service, and operational standards
Partner with Visual Merchandising to deliver best‑in‑class product presentation and storytelling
Collaborate with E‑commerce and Marketing teams to integrate omnichannel programs that drive traffic and conversion
Implement tools, technology, and processes to improve efficiency, communication, and performance visibility
Financial & Business Management
Own the retail P&L, managing revenue, labor, and controllable expenses to achieve or exceed targets
Build annual budgets and forecasts in partnership with Finance
Analyze store performance and identify opportunities for growth, cost savings, and improved productivity
Support inventory management, planning, and allocation decisions to optimize sell‑through and minimize markdowns
People & Culture
Partner with HR to recruit, train, and retain top retail talent
Create clear development paths for field leadership and store management teams
Foster an inclusive, high‑performance environment that reflects brand values and inspires teams to deliver exceptional results
Qualifications
8-12 years of progressive retail leadership experience, with direct oversight of multi‑store operations and new store openings
Proven ability to scale a retail fleet or build from early‑stage growth to multi‑region footprint
Strong financial acumen and analytical skills, with full P&L ownership experience
Excellent leadership, communication, and project management skills
Deep understanding of retail operations, customer experience, and omnichannel integration
Benefits & Perks
Annual bonus plan
Medical, Dental & Vision insurance
401K with company matching
Life insurance & Disability coverage
Accrued paid time off & floating holidays
Monthly wellness credits
Dog friendly office
Employee discount
Benefits and incentive compensation may be subject to other requirements and conditions
#J-18808-Ljbffr
The Director of Retail is responsible for leading all aspects of the company’s brick‑and‑mortar retail business — from operations and team leadership to new store openings and expansion strategy. This role drives sales growth, profitability, and brand consistency across all stores while developing scalable processes to support future growth. The Director will partner closely with cross‑functional teams in Real Estate, Visual Merchandising, Marketing, E‑commerce, and People to ensure every store delivers an exceptional, on‑brand customer experience.
Key Responsibilities Retail Strategy & Leadership
Develop and execute a multi‑year retail operations strategy aligned with brand and financial goals
Lead, coach, and develop a high‑performing field organization including Regional/District Managers and Store Leaders
Establish and monitor KPIs (sales productivity, conversion, labor, NPS, shrink, etc.) to drive performance across the fleet
Champion a culture of accountability, service, and brand pride across all stores
New Store Openings & Expansion
Partner with Real Estate, Construction, and Design teams to plan and execute new store openings, remodels, and relocations
Own the operational readiness of each new location — including staffing, training, systems setup, merchandising, and opening‑week execution
Build and refine a scalable "store opening playbook" covering pre‑opening timelines, milestones, and post‑opening review processes
Provide input on market opportunities, store layouts, and operational considerations for site selection
Operations & Customer Experience
Oversee daily retail operations, ensuring flawless execution of brand, service, and operational standards
Partner with Visual Merchandising to deliver best‑in‑class product presentation and storytelling
Collaborate with E‑commerce and Marketing teams to integrate omnichannel programs that drive traffic and conversion
Implement tools, technology, and processes to improve efficiency, communication, and performance visibility
Financial & Business Management
Own the retail P&L, managing revenue, labor, and controllable expenses to achieve or exceed targets
Build annual budgets and forecasts in partnership with Finance
Analyze store performance and identify opportunities for growth, cost savings, and improved productivity
Support inventory management, planning, and allocation decisions to optimize sell‑through and minimize markdowns
People & Culture
Partner with HR to recruit, train, and retain top retail talent
Create clear development paths for field leadership and store management teams
Foster an inclusive, high‑performance environment that reflects brand values and inspires teams to deliver exceptional results
Qualifications
8-12 years of progressive retail leadership experience, with direct oversight of multi‑store operations and new store openings
Proven ability to scale a retail fleet or build from early‑stage growth to multi‑region footprint
Strong financial acumen and analytical skills, with full P&L ownership experience
Excellent leadership, communication, and project management skills
Deep understanding of retail operations, customer experience, and omnichannel integration
Benefits & Perks
Annual bonus plan
Medical, Dental & Vision insurance
401K with company matching
Life insurance & Disability coverage
Accrued paid time off & floating holidays
Monthly wellness credits
Dog friendly office
Employee discount
Benefits and incentive compensation may be subject to other requirements and conditions
#J-18808-Ljbffr