VaVa Virtual Assistants
VIRTUAL SOCIAL MEDIA ASSISTANT - CONTRACT/REMOTE
VaVa Virtual Assistants is a remote company based out of Atlanta, Georgia. We help businesses thrive by connecting them with one of our virtual professionals for specialized support across various industries. While our team is remote, we enjoy getting to know one another daily conversation, project collaboration, and all-company virtual gatherings.
We are looking for a skilled Social Media Assistant who is capable of managing the account and client relationship. You will be responsible for running your service seamlessly and efficiently to ensure client satisfaction. To succeed in this role, you must be self‑motivated, self‑disciplined, and demonstrate a level of expertise that qualifies you to be a trusted advisor to our clients.
In addition to having the opportunity to work with our clients, you will be connected to the rest of our VaVa Team. This community is made up of kind, talented, and driven contractors that truly want to see one another succeed. You will be included in regular calls with clients and other contractors, and have the opportunity to reflect our company’s mission, vision, and values.
EXPECTATIONS Represent VaVa Virtual Assistants in a Positive & Professional Manner
Demonstrate an exceptional work ethic and a positive attitude in all interactions
Ensure all communication reflects the company’s values and level of professionalism
Embrace VaVa values, standards, and contribute to a thriving company culture
Take Ownership of Client Satisfaction
Lead and manage client accounts and interactions
Understand and anticipate client needs while also communicating progress and updates
Address challenges and problem‑solve without compromising quality of service
Demonstrate a commitment to excellence in high‑quality work and attention to detail
Awareness of and adherence to engagement hours, and opportunities or needs to adjust hours for service
OPERATIONAL RESPONSIBILITIES
Provide high-quality administrative support to clients, and occasionally collaborate with fellow VaVa team members as an opportunity for growth and to increase level of service
Effectively manage tasks, projects, and deadlines to always meet client expectations
Maintain open communication with the client, external stakeholders, and the VaVa team
Provide the utmost care with keeping sensitive and confidential information private and secure at all times
RESPONSIBILITIES
Executing and implementing a social media strategy for clients
Managing and creating social media content and graphics
Excellent knowledge of social media platforms
Ability to define audiences, the buyer persona approach, grow brand awareness, and increase impressions
Defining, measuring, and reporting relevant social media KPIs
Remaining up-to-date with social media best practices and new technologies
Utilizing social media management tools
Proficient with graphic design tools and able to utilize web resources to create basic but professional‑looking graphics or design elements
Problem‑solving and making last‑minute adjustments as needed based on client preferences
Providing consistent, grammatically correct, and timely communication to the client
Ability to write content in client and client company voice
Successfully managing projects using technology
Collaborating and presenting effectively with a variety of individuals
Managing competing priorities
Using stellar grammar and organization in emails, documents, posts, captions, etc. (all written communication)
Learning client’s preferences and providing them with work catered to their preferences
Other social media tasks as requested
GENERAL QUALIFICATIONS
Must reside and be authorized to work in the United States
At least 2 years of the demonstrated experience outlined above
At least 2 years of experience working full‑time in a virtual role
Available at least 20 hours per week to support high‑touch, deliverable‑focused clients
TECHNICAL QUALIFICATIONS
Knowledge of all social media platforms, as well as staying current on trends
Knowledge of various technologies (social media platforms, scheduling software, project management, CRMs) to manage and make recommendations to clients
Strong experience with technology such as: Social Media platforms and tools, Google Suite, Microsoft Office, Slack, and Project Management Tools
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We are looking for a skilled Social Media Assistant who is capable of managing the account and client relationship. You will be responsible for running your service seamlessly and efficiently to ensure client satisfaction. To succeed in this role, you must be self‑motivated, self‑disciplined, and demonstrate a level of expertise that qualifies you to be a trusted advisor to our clients.
In addition to having the opportunity to work with our clients, you will be connected to the rest of our VaVa Team. This community is made up of kind, talented, and driven contractors that truly want to see one another succeed. You will be included in regular calls with clients and other contractors, and have the opportunity to reflect our company’s mission, vision, and values.
EXPECTATIONS Represent VaVa Virtual Assistants in a Positive & Professional Manner
Demonstrate an exceptional work ethic and a positive attitude in all interactions
Ensure all communication reflects the company’s values and level of professionalism
Embrace VaVa values, standards, and contribute to a thriving company culture
Take Ownership of Client Satisfaction
Lead and manage client accounts and interactions
Understand and anticipate client needs while also communicating progress and updates
Address challenges and problem‑solve without compromising quality of service
Demonstrate a commitment to excellence in high‑quality work and attention to detail
Awareness of and adherence to engagement hours, and opportunities or needs to adjust hours for service
OPERATIONAL RESPONSIBILITIES
Provide high-quality administrative support to clients, and occasionally collaborate with fellow VaVa team members as an opportunity for growth and to increase level of service
Effectively manage tasks, projects, and deadlines to always meet client expectations
Maintain open communication with the client, external stakeholders, and the VaVa team
Provide the utmost care with keeping sensitive and confidential information private and secure at all times
RESPONSIBILITIES
Executing and implementing a social media strategy for clients
Managing and creating social media content and graphics
Excellent knowledge of social media platforms
Ability to define audiences, the buyer persona approach, grow brand awareness, and increase impressions
Defining, measuring, and reporting relevant social media KPIs
Remaining up-to-date with social media best practices and new technologies
Utilizing social media management tools
Proficient with graphic design tools and able to utilize web resources to create basic but professional‑looking graphics or design elements
Problem‑solving and making last‑minute adjustments as needed based on client preferences
Providing consistent, grammatically correct, and timely communication to the client
Ability to write content in client and client company voice
Successfully managing projects using technology
Collaborating and presenting effectively with a variety of individuals
Managing competing priorities
Using stellar grammar and organization in emails, documents, posts, captions, etc. (all written communication)
Learning client’s preferences and providing them with work catered to their preferences
Other social media tasks as requested
GENERAL QUALIFICATIONS
Must reside and be authorized to work in the United States
At least 2 years of the demonstrated experience outlined above
At least 2 years of experience working full‑time in a virtual role
Available at least 20 hours per week to support high‑touch, deliverable‑focused clients
TECHNICAL QUALIFICATIONS
Knowledge of all social media platforms, as well as staying current on trends
Knowledge of various technologies (social media platforms, scheduling software, project management, CRMs) to manage and make recommendations to clients
Strong experience with technology such as: Social Media platforms and tools, Google Suite, Microsoft Office, Slack, and Project Management Tools
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