Intermountain Health
Patient Service Representative
Intermountain Health, Lafayette, Colorado, United States, 80026
Patient Service Representative
Intermountain Health is seeking a Patient Service Representative (PSR) to serve as the first point of contact for patients, embodying Intermountain values and ensuring superior customer experience by assisting with patient intake and care.
Location:
Good Samaritan Medical Office Pavilion, LaFayette, Colorado
Pay Range:
$19.00/hr – $24.00/hr (actual pay based on experience)
Essential Functions
Provide courteous and professional connections with patients over the phone, in person or via secure messaging, resolving patient needs and ensuring a superior customer experience.
Document all phone calls accurately and completely in the electronic medical record (EMR).
Schedule patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
Register patients over the phone or in person by confirming, entering, and/or updating all required demographic data on the registration system.
Obtain copies of insurance cards, forms of ID, and signatures on all required forms, and verify insurance coordination of benefits as needed.
Assist patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care; scan paperwork; educate patients on financial assistance; proactively request payments and process them accordingly.
Stay current on role responsibilities by reviewing monthly communications, dashboards, and attending service line meetings.
Skills
Professional etiquette and communication
Collaboration / team work
Confidentiality
Customer service
Resolving patient needs
Computer literacy
Time management
Critical thinking / situational awareness
Cash management
Minimum Qualifications
Six months of customer service experience involving interactions with customers.
Demonstrated basic computer skills involving word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.
Preferred Qualifications
One year of customer service experience involving interactions with customers in person and by phone.
Billing and collections experience.
Computer literacy in using electronic medical records (EMR) systems and other relevant software.
High school diploma or GED preferred.
Multilingual
Physical Requirements
Ongoing need to see and read information, labels, documents, monitors, identify equipment and supplies, and assess customer needs.
Frequent verbal communication with providers, colleagues, customers, patients/clients and visitors.
Manual dexterity to manipulate complex and delicate supplies and equipment; frequent computer use for typing and data access.
Ability to stand for long periods, lift supplies, and assist patients into/out of the clinic.
Benefits We care about your well-being—mind, body, and spirit—by providing a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness.
Learn More About Our Comprehensive Benefits Package Here.
Employment Seniority level:
Entry level
Employment type:
Full-time
Job function:
Health Care Provider
Industries:
Hospitals and Health Care
All positions are subject to close without notice.
EEO Statement Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Location:
Good Samaritan Medical Office Pavilion, LaFayette, Colorado
Pay Range:
$19.00/hr – $24.00/hr (actual pay based on experience)
Essential Functions
Provide courteous and professional connections with patients over the phone, in person or via secure messaging, resolving patient needs and ensuring a superior customer experience.
Document all phone calls accurately and completely in the electronic medical record (EMR).
Schedule patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
Register patients over the phone or in person by confirming, entering, and/or updating all required demographic data on the registration system.
Obtain copies of insurance cards, forms of ID, and signatures on all required forms, and verify insurance coordination of benefits as needed.
Assist patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care; scan paperwork; educate patients on financial assistance; proactively request payments and process them accordingly.
Stay current on role responsibilities by reviewing monthly communications, dashboards, and attending service line meetings.
Skills
Professional etiquette and communication
Collaboration / team work
Confidentiality
Customer service
Resolving patient needs
Computer literacy
Time management
Critical thinking / situational awareness
Cash management
Minimum Qualifications
Six months of customer service experience involving interactions with customers.
Demonstrated basic computer skills involving word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.
Preferred Qualifications
One year of customer service experience involving interactions with customers in person and by phone.
Billing and collections experience.
Computer literacy in using electronic medical records (EMR) systems and other relevant software.
High school diploma or GED preferred.
Multilingual
Physical Requirements
Ongoing need to see and read information, labels, documents, monitors, identify equipment and supplies, and assess customer needs.
Frequent verbal communication with providers, colleagues, customers, patients/clients and visitors.
Manual dexterity to manipulate complex and delicate supplies and equipment; frequent computer use for typing and data access.
Ability to stand for long periods, lift supplies, and assist patients into/out of the clinic.
Benefits We care about your well-being—mind, body, and spirit—by providing a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness.
Learn More About Our Comprehensive Benefits Package Here.
Employment Seniority level:
Entry level
Employment type:
Full-time
Job function:
Health Care Provider
Industries:
Hospitals and Health Care
All positions are subject to close without notice.
EEO Statement Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
#J-18808-Ljbffr