Intermountain Health
Patient Service Representative
Intermountain Health, Broomfield, Colorado, United States, 80020
Join to apply for the
Patient Service Representative
role at
Intermountain Health . Be among the first 25 applicants.
Base pay range $18.00/hr - $24.00/hr
Job Description The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking‑in/out patients, as well as verifying information supplied by patients.
Essential Functions
Provides courteous and professional connections with patients over the phone, in person or via secure messaging, and resolves patient needs to ensure a superior customer experience.
Documents all phone calls accurately and completely in the electronic medical record (EMR).
Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
Registers patients over the phone or in person by confirming, entering, and/or updating required demographic data in the registration system and following identification procedures.
Obtains copies of insurance cards, forms of ID, and signatures on all required forms, and verifies information on appropriate accounts to determine insurance coordination of benefits, including pre‑certification and prior authorization when required.
Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care, scans paperwork, and educates patients on financial assistance. Proactively requests payments from patients on current and past medical services, and processes payments following appropriate procedures.
Stays current on role responsibilities by reviewing monthly emails, dashboards, and work queues, attending meetings, and reviewing emails each shift to achieve the highest standard of performance.
Skills
Professional etiquette and communication
Collaboration / Teamwork
Confidentiality
Customer service
Resolving patient needs
Computer literacy
Time management
Critical thinking / situational awareness
Cash management
Minimum Qualifications
Six months of customer service experience involving interactions with customers.
Demonstrated basic computer skills involving word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.
Preferred Qualifications
One year of customer service experience involving interactions with customers in person and by phone.
Billing and collections experience.
Computer literacy in using electronic medical records (EMR) systems and other relevant software.
High school diploma or GED preferred.
Multilingual abilities
Physical Requirements
Ongoing need to see and read information, labels, documents, monitors, identify equipment and supplies, and assess customer needs.
Frequent interactions with providers, colleagues, customers, patients/clients, and visitors requiring verbal communication and hearing/understanding spoken information quickly and accurately.
Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision, including frequent computer use for typing and accessing needed information.
Position may require standing for long periods of time, lifting supplies, and assisting patients into/out of the clinic.
Location Broomfield Clinic, Broomfield, Colorado
Scheduled Weekly Hours 40
Salary $18.81 - $24.99 per hour (actual hourly rate dependent upon experience).
Benefits We care about your well‑being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
EEO Statement Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
All positions subject to close without notice.
#J-18808-Ljbffr
Patient Service Representative
role at
Intermountain Health . Be among the first 25 applicants.
Base pay range $18.00/hr - $24.00/hr
Job Description The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking‑in/out patients, as well as verifying information supplied by patients.
Essential Functions
Provides courteous and professional connections with patients over the phone, in person or via secure messaging, and resolves patient needs to ensure a superior customer experience.
Documents all phone calls accurately and completely in the electronic medical record (EMR).
Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
Registers patients over the phone or in person by confirming, entering, and/or updating required demographic data in the registration system and following identification procedures.
Obtains copies of insurance cards, forms of ID, and signatures on all required forms, and verifies information on appropriate accounts to determine insurance coordination of benefits, including pre‑certification and prior authorization when required.
Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care, scans paperwork, and educates patients on financial assistance. Proactively requests payments from patients on current and past medical services, and processes payments following appropriate procedures.
Stays current on role responsibilities by reviewing monthly emails, dashboards, and work queues, attending meetings, and reviewing emails each shift to achieve the highest standard of performance.
Skills
Professional etiquette and communication
Collaboration / Teamwork
Confidentiality
Customer service
Resolving patient needs
Computer literacy
Time management
Critical thinking / situational awareness
Cash management
Minimum Qualifications
Six months of customer service experience involving interactions with customers.
Demonstrated basic computer skills involving word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.
Preferred Qualifications
One year of customer service experience involving interactions with customers in person and by phone.
Billing and collections experience.
Computer literacy in using electronic medical records (EMR) systems and other relevant software.
High school diploma or GED preferred.
Multilingual abilities
Physical Requirements
Ongoing need to see and read information, labels, documents, monitors, identify equipment and supplies, and assess customer needs.
Frequent interactions with providers, colleagues, customers, patients/clients, and visitors requiring verbal communication and hearing/understanding spoken information quickly and accurately.
Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision, including frequent computer use for typing and accessing needed information.
Position may require standing for long periods of time, lifting supplies, and assisting patients into/out of the clinic.
Location Broomfield Clinic, Broomfield, Colorado
Scheduled Weekly Hours 40
Salary $18.81 - $24.99 per hour (actual hourly rate dependent upon experience).
Benefits We care about your well‑being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
EEO Statement Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
All positions subject to close without notice.
#J-18808-Ljbffr