Cedars-Sinai
Epic Online Scheduling Analyst (Cadence/MyChart) - Remote
Cedars-Sinai, Los Angeles, California, United States, 90079
Epic Online Scheduling Analyst (Cadence/MyChart) – Remote
Join Cedars‑Sinai as a remote analyst supporting our Epic Online Scheduling system. This role focuses on configuring, testing, and optimizing scheduling workflows across multiple specialties, and providing day‑to‑day support and training.
Responsibilities
Configure and maintain online self‑scheduling pathways for patients across multiple specialties.
Build, test, troubleshoot, validate, and optimize Decision Trees.
Provide day‑to‑day troubleshooting, user support, and training for scheduling and access teams.
Serve as frontline support for operational issues, monitor scheduling performance, and identify optimization opportunities post‑go‑live.
Translate application and operational requirements into functionality.
Analyze scheduling workflows to improve efficiency.
Proactively prioritize work, track issues, and respond to customer concerns; understand basic project‑management methods.
Participate in re‑engineering operational workflows with end‑users/business owners; maintain fundamental understanding of assigned departmental operations.
Facilitate end‑user/business‑owner needs into system specifications and configuration requirements.
Manage migration paths, change‑control process/governance, and ticket‑management processes.
Maintain high standards for quality application design, build, testing, and documentation for support and end‑user training.
Qualifications
At least 2 years of Epic configuration, testing, and optimization of online scheduling workflows in Cadence and MyChart.
Decision Tree experience.
Experience with Provider Template Optimization, visit‑type consolidation, department and provider build.
Project‑management experience.
Ability to handle multiple priorities simultaneously.
High School Diploma or GED required; Bachelor’s degree in Computer Science, IT, Healthcare, or related field preferred.
Epic Cadence Certification required; Epic MyChart Certification highly preferred.
Remote states approved:
Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon, Texas.
Base pay:
$96,324.80 – $154,128.
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Responsibilities
Configure and maintain online self‑scheduling pathways for patients across multiple specialties.
Build, test, troubleshoot, validate, and optimize Decision Trees.
Provide day‑to‑day troubleshooting, user support, and training for scheduling and access teams.
Serve as frontline support for operational issues, monitor scheduling performance, and identify optimization opportunities post‑go‑live.
Translate application and operational requirements into functionality.
Analyze scheduling workflows to improve efficiency.
Proactively prioritize work, track issues, and respond to customer concerns; understand basic project‑management methods.
Participate in re‑engineering operational workflows with end‑users/business owners; maintain fundamental understanding of assigned departmental operations.
Facilitate end‑user/business‑owner needs into system specifications and configuration requirements.
Manage migration paths, change‑control process/governance, and ticket‑management processes.
Maintain high standards for quality application design, build, testing, and documentation for support and end‑user training.
Qualifications
At least 2 years of Epic configuration, testing, and optimization of online scheduling workflows in Cadence and MyChart.
Decision Tree experience.
Experience with Provider Template Optimization, visit‑type consolidation, department and provider build.
Project‑management experience.
Ability to handle multiple priorities simultaneously.
High School Diploma or GED required; Bachelor’s degree in Computer Science, IT, Healthcare, or related field preferred.
Epic Cadence Certification required; Epic MyChart Certification highly preferred.
Remote states approved:
Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon, Texas.
Base pay:
$96,324.80 – $154,128.
#J-18808-Ljbffr