Victory Technology
IT Support Specialist (On-Site)
Victory Technology, Knoxville, Tennessee, United States, 37955
On‑Site IT Support Specialist
We’re currently hiring an
On‑Site IT Support Specialist
to join our team in Knoxville, TN. This role requires daily in‑person support, so please only apply if you live locally and can reliably work on‑site while providing great service to our small business clients.
Victory Technology is a small, Knoxville‑based IT and cybersecurity company (MSP) that proudly supports other small businesses — especially title companies — across Tennessee and neighboring states. We believe in making tech approachable, secure, and genuinely helpful for our clients. If you’re the kind of person who enjoys solving problems, working directly with users, and making a real impact at a company where you’re more than just a number — you might be a great fit.
We’re not looking for someone who just wants a “J.O.B.” — we’re looking for a technically skilled, people‑focused problem solver who takes pride in their work and enjoys helping others succeed. If this sounds like you, and you’re ready to join a small, driven team making a big difference — we’d love to hear from you!
Apply today and help us deliver IT that actually helps.
Responsibilities
Respond to help desk tickets and resolve technical issues promptly and professionally
Provide both remote and on‑site support for desktops, laptops, printers, and mobile devices
Set up and manage user accounts and permissions in Active Directory and Microsoft 365
Assist with software installations and updates using Intune (Microsoft Endpoint Manager)
Support Windows 10, 11, and Windows Server environments
Troubleshoot basic networking issues, including LAN/WAN connectivity
Document common issues and procedures for internal knowledge base
Track IT inventory and maintain software licensing records
Work with our team to develop and implement tech solutions that make a difference for our clients
Qualifications
1–3 years of experience in IT support, helpdesk, or a similar role
Strong knowledge of Windows OS and Microsoft Office
Experience with RMM tools (e.g., Atera, ConnectWise, Datto) and ticketing platforms
Familiarity with AD, GPO, and Microsoft 365 admin tasks
Basic understanding of networking (IP, switches, firewalls, LAN/WAN)
Experience with Ubiquiti/Unifi is a plus
Excellent communication and interpersonal skills — we’re looking for someone who can talk to humans, not just machines
Organized, reliable, and able to manage time independently
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Information Technology
Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at Victory Technology by 2x
#J-18808-Ljbffr
On‑Site IT Support Specialist
to join our team in Knoxville, TN. This role requires daily in‑person support, so please only apply if you live locally and can reliably work on‑site while providing great service to our small business clients.
Victory Technology is a small, Knoxville‑based IT and cybersecurity company (MSP) that proudly supports other small businesses — especially title companies — across Tennessee and neighboring states. We believe in making tech approachable, secure, and genuinely helpful for our clients. If you’re the kind of person who enjoys solving problems, working directly with users, and making a real impact at a company where you’re more than just a number — you might be a great fit.
We’re not looking for someone who just wants a “J.O.B.” — we’re looking for a technically skilled, people‑focused problem solver who takes pride in their work and enjoys helping others succeed. If this sounds like you, and you’re ready to join a small, driven team making a big difference — we’d love to hear from you!
Apply today and help us deliver IT that actually helps.
Responsibilities
Respond to help desk tickets and resolve technical issues promptly and professionally
Provide both remote and on‑site support for desktops, laptops, printers, and mobile devices
Set up and manage user accounts and permissions in Active Directory and Microsoft 365
Assist with software installations and updates using Intune (Microsoft Endpoint Manager)
Support Windows 10, 11, and Windows Server environments
Troubleshoot basic networking issues, including LAN/WAN connectivity
Document common issues and procedures for internal knowledge base
Track IT inventory and maintain software licensing records
Work with our team to develop and implement tech solutions that make a difference for our clients
Qualifications
1–3 years of experience in IT support, helpdesk, or a similar role
Strong knowledge of Windows OS and Microsoft Office
Experience with RMM tools (e.g., Atera, ConnectWise, Datto) and ticketing platforms
Familiarity with AD, GPO, and Microsoft 365 admin tasks
Basic understanding of networking (IP, switches, firewalls, LAN/WAN)
Experience with Ubiquiti/Unifi is a plus
Excellent communication and interpersonal skills — we’re looking for someone who can talk to humans, not just machines
Organized, reliable, and able to manage time independently
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Information Technology
Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at Victory Technology by 2x
#J-18808-Ljbffr