IT Technician

The IT Technician provides front-line technical support to internal staff and external clients across the Microsoft ecosystem and MSP toolsets. Requirements: Ideal candidates have 1–3 years of experience or a two-year technical/associate degree. Responsibilities include support for Microsoft 365, Azure, Teams Voice, Dynamics navigation, Power Automate basics, Ubiquiti networking, Exclaimer, and Datto systems. Key Responsibilities: • Provide first-line support for desktops, laptops, mobile devices, printers, and peripherals. • Support Microsoft 365 tools such as Outlook, Teams, OneDrive, SharePoint, and Teams Voice. • Perform basic Azure AD tasks including password resets, MFA issues, and group membership updates. • Handle service ticket intake, triage, documentation, and timely resolution. • Assist users with basic Dynamics CRM navigation and troubleshooting. • Support Level 1 Power Automate flow troubleshooting. • Troubleshoot Ubiquiti/Unifi Wi-Fi, switches, and access points. • Assist with Datto RMM alerts, backups, and device remediation tasks. • Support and manage Exclaimer email signature configurations. • Escalate complex issues with complete ticket notes. • Perform updates, maintenance, and device provisioning tasks.

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