Hilton Worldwide, Inc.
Housekeeping Quality Manager - Conrad New York Downtown
Hilton Worldwide, Inc., New York, New York, us, 10261
Job Description - Housekeeping Quality Manager - Conrad New York Downtown (HOT0C6W0)
Job Description
Housekeeping Quality Manager - Conrad New York Downtown (Job Number: HOT0C6W0) Work Locations Conrad New York, 102 North End Ave, New York 10282
The stunning Forbes 4-Star Conrad New York is looking for a
Housekeeping Quality Manager
to join the Housekeeping Team!
Stay inspired and join the pinnacle of luxury in the heart of Lower Manhattan, featuring 463 rooms, 30,000 square feet of banquet space, and 3 food and beverage outlets. This includes a 3-meal restaurant, rooftop bar, and in-room dining.
Assesses the quality of work provided to guests through daily quality inspections, writes and submits reports and works with managers to address and resolve quality gaps and deficiencies. Evaluates effectiveness of and develops incentive programs to drive performance. Reads and interprets all loyalty/satisfaction reports and interacts with guests regarding issues and concerns for resolution. Assists in training, re‑training and corrective action, if necessary. Interviews, trains, supervises, counsels, schedules and evaluates staff.
What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending upon property‑specific terms and conditions of employment.
Pay Rate The pay rate for this role is $1,950/week and is based on applicable and specialized experience and location.
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Job Description
Housekeeping Quality Manager - Conrad New York Downtown (Job Number: HOT0C6W0) Work Locations Conrad New York, 102 North End Ave, New York 10282
The stunning Forbes 4-Star Conrad New York is looking for a
Housekeeping Quality Manager
to join the Housekeeping Team!
Stay inspired and join the pinnacle of luxury in the heart of Lower Manhattan, featuring 463 rooms, 30,000 square feet of banquet space, and 3 food and beverage outlets. This includes a 3-meal restaurant, rooftop bar, and in-room dining.
Assesses the quality of work provided to guests through daily quality inspections, writes and submits reports and works with managers to address and resolve quality gaps and deficiencies. Evaluates effectiveness of and develops incentive programs to drive performance. Reads and interprets all loyalty/satisfaction reports and interacts with guests regarding issues and concerns for resolution. Assists in training, re‑training and corrective action, if necessary. Interviews, trains, supervises, counsels, schedules and evaluates staff.
What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending upon property‑specific terms and conditions of employment.
Pay Rate The pay rate for this role is $1,950/week and is based on applicable and specialized experience and location.
#J-18808-Ljbffr