Siemens Healthineers
Customer Service Engineer - Union - Twin Falls/Pocatello ID
Siemens Healthineers, Cary, North Carolina, United States, 27518
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Customer Service Engineer - Union - Twin Falls/Pocatello ID
role at
Siemens Healthineers .
We are pioneering breakthroughs in healthcare. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Service Area:
Twin Falls, Pocatello ID
Shift Requirements:
M-F, 10:00 AM – 7:00 PM after onboarding/training.
Responsibilities
Service XP, CT, MR AX Imaging Equipment in the Twin Falls/Pocatello ID area. Customer Service Engineer Level based on prior experience.
Install, troubleshoot, repair and perform preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
Deliver timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
Manage financial performance within the territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
Manage company assets including a company car, cell phone, computer, tools, inventory parts, etc.
Establish and maintain proper business relationships with customers and peers, performing necessary administrative duties accurately.
Qualifications
Knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
Ability to establish and maintain proper business relationships with customers and peers, performing necessary administrative duties accurately.
Experience in testing, repairing and maintaining capital medical equipment.
Strong customer service and communication skills.
Proficiency in the use of tools and service test equipment.
General understanding of the principles of electricity, power supplies, and grounding.
Required Skills
Minimum high school diploma; technical Associate’s Degree or equivalent preferred.
Proficient in the use of tools and service test equipment, able to work individually and in a team setting.
Proficiency in necessary network applications and tools (eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
3+ years’ experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
Valid driver’s license, ability to drive independently day and night, and good driving record.
Physical requirements: lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting, squatting, standing, high‑reach, fine grasping manipulation, good vision, and ability to work alone.
Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.
Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, the position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment. These requirements vary by client and may include, but are not limited to: proof of valid identification (photo, driver’s license, SSN), criminal background checks, drug screens, immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus), annual TB testing, healthcare training.
Equal Employment Opportunity Statement Siemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, click here.
Reasonable Accommodations Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Note the HR People Connect People Contact Center will not have visibility of your application or interview status.
California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.
Export Control Successful candidates must be able to work with controlled technology in accordance with US export control law. Siemens Healthineers’ policy is to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the State through the International Traffic in Arms Regulations (ITAR), and by the Treasury through the Office of Foreign Assets Control (OFAC) sanctions regulations.
Data Privacy We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Instead, create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy to send you alerts when relevant positions become open. Register here to get started.
Beware of Job Scams Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
Recruitment Agency Notice Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.
The Base Pay Range For This Position Is:
$0 - $0
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position, the commission eligibility will be in accordance with the terms of the Company’s plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long‑term and short‑term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
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Customer Service Engineer - Union - Twin Falls/Pocatello ID
role at
Siemens Healthineers .
We are pioneering breakthroughs in healthcare. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Service Area:
Twin Falls, Pocatello ID
Shift Requirements:
M-F, 10:00 AM – 7:00 PM after onboarding/training.
Responsibilities
Service XP, CT, MR AX Imaging Equipment in the Twin Falls/Pocatello ID area. Customer Service Engineer Level based on prior experience.
Install, troubleshoot, repair and perform preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
Deliver timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
Manage financial performance within the territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
Manage company assets including a company car, cell phone, computer, tools, inventory parts, etc.
Establish and maintain proper business relationships with customers and peers, performing necessary administrative duties accurately.
Qualifications
Knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
Ability to establish and maintain proper business relationships with customers and peers, performing necessary administrative duties accurately.
Experience in testing, repairing and maintaining capital medical equipment.
Strong customer service and communication skills.
Proficiency in the use of tools and service test equipment.
General understanding of the principles of electricity, power supplies, and grounding.
Required Skills
Minimum high school diploma; technical Associate’s Degree or equivalent preferred.
Proficient in the use of tools and service test equipment, able to work individually and in a team setting.
Proficiency in necessary network applications and tools (eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
3+ years’ experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
Valid driver’s license, ability to drive independently day and night, and good driving record.
Physical requirements: lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting, squatting, standing, high‑reach, fine grasping manipulation, good vision, and ability to work alone.
Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.
Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, the position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment. These requirements vary by client and may include, but are not limited to: proof of valid identification (photo, driver’s license, SSN), criminal background checks, drug screens, immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus), annual TB testing, healthcare training.
Equal Employment Opportunity Statement Siemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, click here.
Reasonable Accommodations Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Note the HR People Connect People Contact Center will not have visibility of your application or interview status.
California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.
Export Control Successful candidates must be able to work with controlled technology in accordance with US export control law. Siemens Healthineers’ policy is to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the State through the International Traffic in Arms Regulations (ITAR), and by the Treasury through the Office of Foreign Assets Control (OFAC) sanctions regulations.
Data Privacy We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Instead, create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy to send you alerts when relevant positions become open. Register here to get started.
Beware of Job Scams Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
Recruitment Agency Notice Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.
The Base Pay Range For This Position Is:
$0 - $0
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position, the commission eligibility will be in accordance with the terms of the Company’s plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long‑term and short‑term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
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