Siemens Healthineers
Customer Service Engineer - Pocatello, ID
Siemens Healthineers, Los Angeles, California, United States, 90079
Overview
Join us in pioneering breakthroughs in healthcare. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth while valuing your unique contributions.
Responsibilities
Service Diagnostic Equipment in the Pocatello, ID area as a Customer Service Engineer. Install, troubleshoot, repair, and perform preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. Deliver timely and effective repairs and adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. Manage financial performance within your territory, meeting or exceeding budget for revenue generation, expense control, and inventory management. Ensure all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field; document usage on eFSR. Manage company assets, including a company car, cell phone, computer, tools, and inventory parts. Establish and maintain proper business relationships with customers and peers, performing necessary administrative duties accurately. Provide mentoring to other CSEs on all competencies and responsibilities.
Qualifications
Minimum high school diploma; technical associate’s degree or equivalent preferred. 5-7 years’ experience as a medical technologist or field service engineer servicing diagnostic instruments. Proficiency in the use of tools and service test equipment; ability to work individually and in a team setting. Proficiency in network applications and tools (eVO, mButler, MS Office, Concur, NAM Customer Service website—Engineer Tools). Valid driver’s license; ability to drive independently day and night. Physical requirements: lift 50 lbs, walk, climb ladder/stepstool, bend, twist, sit, squat, stand, reach high, fine grasping manipulation, good vision.
Benefits
Medical, dental, vision, 401(k) retirement plan, life insurance, long‑term and short‑term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Compensation
Base Pay Range: $67,550 – $92,884. Commission eligibility if applicable.
Equal Employment Opportunity Statement
Siemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Reasonable Accommodations
Siemens Healthineers is committed to equal employment opportunity. Persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, or completing pre‑employment testing, please fill out the accommodations form or contact HR People Connect.
Export Control
Successful candidates must work with controlled technology in accordance with US export control law. Siemens Healthineers complies fully with all United States export control laws and regulations.
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Join us in pioneering breakthroughs in healthcare. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth while valuing your unique contributions.
Responsibilities
Service Diagnostic Equipment in the Pocatello, ID area as a Customer Service Engineer. Install, troubleshoot, repair, and perform preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. Deliver timely and effective repairs and adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. Manage financial performance within your territory, meeting or exceeding budget for revenue generation, expense control, and inventory management. Ensure all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field; document usage on eFSR. Manage company assets, including a company car, cell phone, computer, tools, and inventory parts. Establish and maintain proper business relationships with customers and peers, performing necessary administrative duties accurately. Provide mentoring to other CSEs on all competencies and responsibilities.
Qualifications
Minimum high school diploma; technical associate’s degree or equivalent preferred. 5-7 years’ experience as a medical technologist or field service engineer servicing diagnostic instruments. Proficiency in the use of tools and service test equipment; ability to work individually and in a team setting. Proficiency in network applications and tools (eVO, mButler, MS Office, Concur, NAM Customer Service website—Engineer Tools). Valid driver’s license; ability to drive independently day and night. Physical requirements: lift 50 lbs, walk, climb ladder/stepstool, bend, twist, sit, squat, stand, reach high, fine grasping manipulation, good vision.
Benefits
Medical, dental, vision, 401(k) retirement plan, life insurance, long‑term and short‑term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Compensation
Base Pay Range: $67,550 – $92,884. Commission eligibility if applicable.
Equal Employment Opportunity Statement
Siemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Reasonable Accommodations
Siemens Healthineers is committed to equal employment opportunity. Persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, or completing pre‑employment testing, please fill out the accommodations form or contact HR People Connect.
Export Control
Successful candidates must work with controlled technology in accordance with US export control law. Siemens Healthineers complies fully with all United States export control laws and regulations.
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