Howard County Government
Administrative Support Technician II - Police Dept., Community Outreach
Howard County Government, Columbia, Maryland, United States, 21046
Howard County:
Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.
Howard County Government: Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking.
What are we looking for? We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.
What you'll like most about working at Howard County Government:
We are committed to workplace excellence in every area of County government.
We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!
We offer competitive compensation and great benefits including medical, retirement, and wellness programs.
As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.
POSITION SUMMARY: This position is responsible for covering the main entrance desk at the Grempler Building, greeting the public, answering the phones and monitoring email. An employee in this position will report to the Commander of the Community Services Bureau and will support the functions and various Sections of the Youth and Outreach Divisions. They will have regular clerical and administrative duties.
STARTING SALARY HIRING RANGE: $20.03 - $22.58
$41,670 - $46,961
CLASS DESCRIPTION: Performs intermediate technical level administrative support work under general supervision from an administrative or technical superior. Work typically involves performing clerical and secretarial work, such as data entry and document management, file maintenance of secure and confidential records, and public contact and service. Work may also include accounting clerical tasks such as bookkeeping, keeping of financial and other important records; preparing vouchers for payment; documenting and depositing cash receipts; and controlling, recording, and storing data. Work at this level may also include independent responsibility for a routine clerical process. Include the following. Other related duties may be assigned.
Responsibilities and Tasks:
Works and cooperates with co-workers and supervisors at all levels.
Learns and performs all essential job functions accurately.
Maintains and updates Community Outreach Division and Youth Division Calendar of events.
Greet the public. Assist citizens who come into the facility with police related inquiries.
Answer Community Outreach main phone line.
Monitor incoming emails and social media accounts.
Order and maintain office supplies.
Research and order community policing giveaways.
Assist with community and staff meetings including facility scheduling and document preparation.
SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibility. High school Diploma or GED and three (3) years of related experience or equivalent combination of education and experience.
PREFERRED EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES:
NCIC/METERS certification.
Strong computer literacy, especially with Microsoft Office Suite.
Strong customer service skills and experience.
Ability to prepare and present ideas in a clear and concise manner, both orally and in writing.
PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
LANGUAGE SKILLS, MATHEMATICAL SKILLS AND REASONING ABILITY: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Possession of a valid driver’s license.
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Howard County Government: Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking.
What are we looking for? We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.
What you'll like most about working at Howard County Government:
We are committed to workplace excellence in every area of County government.
We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!
We offer competitive compensation and great benefits including medical, retirement, and wellness programs.
As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.
POSITION SUMMARY: This position is responsible for covering the main entrance desk at the Grempler Building, greeting the public, answering the phones and monitoring email. An employee in this position will report to the Commander of the Community Services Bureau and will support the functions and various Sections of the Youth and Outreach Divisions. They will have regular clerical and administrative duties.
STARTING SALARY HIRING RANGE: $20.03 - $22.58
$41,670 - $46,961
CLASS DESCRIPTION: Performs intermediate technical level administrative support work under general supervision from an administrative or technical superior. Work typically involves performing clerical and secretarial work, such as data entry and document management, file maintenance of secure and confidential records, and public contact and service. Work may also include accounting clerical tasks such as bookkeeping, keeping of financial and other important records; preparing vouchers for payment; documenting and depositing cash receipts; and controlling, recording, and storing data. Work at this level may also include independent responsibility for a routine clerical process. Include the following. Other related duties may be assigned.
Responsibilities and Tasks:
Works and cooperates with co-workers and supervisors at all levels.
Learns and performs all essential job functions accurately.
Maintains and updates Community Outreach Division and Youth Division Calendar of events.
Greet the public. Assist citizens who come into the facility with police related inquiries.
Answer Community Outreach main phone line.
Monitor incoming emails and social media accounts.
Order and maintain office supplies.
Research and order community policing giveaways.
Assist with community and staff meetings including facility scheduling and document preparation.
SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibility. High school Diploma or GED and three (3) years of related experience or equivalent combination of education and experience.
PREFERRED EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES:
NCIC/METERS certification.
Strong computer literacy, especially with Microsoft Office Suite.
Strong customer service skills and experience.
Ability to prepare and present ideas in a clear and concise manner, both orally and in writing.
PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
LANGUAGE SKILLS, MATHEMATICAL SKILLS AND REASONING ABILITY: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Possession of a valid driver’s license.
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