Dominion Energy
Training Specialist - DEV Customer Experience
Dominion Energy, Richmond, Virginia, United States, 23214
Job Summary
Our team is dedicated to the development of our customer service colleagues, preparing them to deliver an outstanding customer experience on behalf of Dominion Energy. This role is responsible for classroom and web-based training and requires knowledge and use of systematic instructional design methods such as needs analysis, design, development, implementation, and evaluation. Assist with development of training materials that meet identified training objectives and comply with established development standards. Maintain expertise as instructional technologist. Facilitate training sessions as needed. Perform other duties as requested or assigned. Required Knowledge, Skills, Abilities & Experience
3+ years directly related experience. (Note: A Master's degree will count as one year toward the experience requirement. A partial year of six months or more will be rounded up to one year of experience). Full knowledge of adult learning theory, instructional design, technology. Excellent verbal and written communication skills. Excellent personal computer skills and proficient in Microsoft Office products. Skilled with instructional design tools, multimedia development (ex: video, audio, etc) and CBT software (Captivate, Adobe, etc). Strong analysis and problem-solving skills. Determine the appropriate blend of instructor-led, self-directed, and/or experiential training to be used in a given solution. Develop and maintain partnerships with stakeholders across Dominion Energy and our third-party vendor to ensure alignment in training and development content/programs and business objectives. Work with business partners and subject matter experts to identify new training and development needs. Proven organizational skills. Project management and organizational skills. Ability to train and lead others. Ability to process information and questions quickly and develop solutions. Education Requirements
Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: Bachelor Preferred Discipline: Education, Adult Learning Other disciplines may be substituted for the preferred disciplines(s) listed above. Office Work Environment 76-100% Travel Up to 25% To learn more about our benefits, click here dombenefits.com. Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability. You can experience the excitement of our company – it's the difference between taking a job and starting a career.
#J-18808-Ljbffr
Our team is dedicated to the development of our customer service colleagues, preparing them to deliver an outstanding customer experience on behalf of Dominion Energy. This role is responsible for classroom and web-based training and requires knowledge and use of systematic instructional design methods such as needs analysis, design, development, implementation, and evaluation. Assist with development of training materials that meet identified training objectives and comply with established development standards. Maintain expertise as instructional technologist. Facilitate training sessions as needed. Perform other duties as requested or assigned. Required Knowledge, Skills, Abilities & Experience
3+ years directly related experience. (Note: A Master's degree will count as one year toward the experience requirement. A partial year of six months or more will be rounded up to one year of experience). Full knowledge of adult learning theory, instructional design, technology. Excellent verbal and written communication skills. Excellent personal computer skills and proficient in Microsoft Office products. Skilled with instructional design tools, multimedia development (ex: video, audio, etc) and CBT software (Captivate, Adobe, etc). Strong analysis and problem-solving skills. Determine the appropriate blend of instructor-led, self-directed, and/or experiential training to be used in a given solution. Develop and maintain partnerships with stakeholders across Dominion Energy and our third-party vendor to ensure alignment in training and development content/programs and business objectives. Work with business partners and subject matter experts to identify new training and development needs. Proven organizational skills. Project management and organizational skills. Ability to train and lead others. Ability to process information and questions quickly and develop solutions. Education Requirements
Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: Bachelor Preferred Discipline: Education, Adult Learning Other disciplines may be substituted for the preferred disciplines(s) listed above. Office Work Environment 76-100% Travel Up to 25% To learn more about our benefits, click here dombenefits.com. Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability. You can experience the excitement of our company – it's the difference between taking a job and starting a career.
#J-18808-Ljbffr