Hitachi Energy
Customer Service Export Specialist
Hitachi Energy, Raleigh, North Carolina, United States, 27601
Join Hitachi Energy as a
Customer Service Export Specialist
and become a vital part of our global operations. In this dynamic role, you’ll work closely with international customers and Hitachi locations worldwide, supporting Marketing and Field Sales teams to deliver cost-competitive solutions for foreign contracts. Your expertise in trade compliance, documentation, and customer service will help us maintain excellence and strengthen relationships across borders.
Responsibilities
Use Hitachi tools and processes for product configuration, order entry, and invoicing.
Track orders and ensure timely delivery to customers.
Coordinate export arrangements with Hitachi Logistics.
Invoice customers in accordance with INCO terms.
Manage contracts from order entry through delivery and payment.
Expedite documentation such as import/export licenses and letters of credit.
Prepare shipping documents including invoices, packing lists, and certificates of origin.
Build strong relationships with internal and external stakeholders.
Qualifications
Bachelor’s degree.
Knowledge of INCO terms and international trade compliance.
Experience in B2B customer support, preferably with international clients.
Proficiency in Microsoft Office; SAP experience is a plus.
Strong negotiation and persuasion skills.
Ability to manage stress and maintain professionalism.
Why Join Hitachi Energy
We foster innovation and continuous improvement.
We offer global career growth opportunities and professional development programs.
Join a diverse, inclusive team committed to making a positive impact worldwide.
Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.
With over a century in pioneering mission‑critical technologies like high‑voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.
Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.
Equal Employment Opportunity Statement Hitachi Energy is an Equal Employment Opportunity (EEO) employer committed to encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veteran status, or any other legally protected characteristic.
As an Equal Employment Opportunity Employer, applicants may request to review the Affirmative Action Plan of a particular facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an HR Representative at 888.504.2007. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy’s career site as a result of your disability. You may request reasonable accommodations by calling an HR Representative at 888.504.2007. Resumes and applications will not be accepted through this method.
For more information regarding your EEO rights as an applicant, please visit this website.
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industries: Appliances, Electrical and Electronics Manufacturing; IT Services and IT Consulting
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Customer Service Export Specialist
and become a vital part of our global operations. In this dynamic role, you’ll work closely with international customers and Hitachi locations worldwide, supporting Marketing and Field Sales teams to deliver cost-competitive solutions for foreign contracts. Your expertise in trade compliance, documentation, and customer service will help us maintain excellence and strengthen relationships across borders.
Responsibilities
Use Hitachi tools and processes for product configuration, order entry, and invoicing.
Track orders and ensure timely delivery to customers.
Coordinate export arrangements with Hitachi Logistics.
Invoice customers in accordance with INCO terms.
Manage contracts from order entry through delivery and payment.
Expedite documentation such as import/export licenses and letters of credit.
Prepare shipping documents including invoices, packing lists, and certificates of origin.
Build strong relationships with internal and external stakeholders.
Qualifications
Bachelor’s degree.
Knowledge of INCO terms and international trade compliance.
Experience in B2B customer support, preferably with international clients.
Proficiency in Microsoft Office; SAP experience is a plus.
Strong negotiation and persuasion skills.
Ability to manage stress and maintain professionalism.
Why Join Hitachi Energy
We foster innovation and continuous improvement.
We offer global career growth opportunities and professional development programs.
Join a diverse, inclusive team committed to making a positive impact worldwide.
Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.
With over a century in pioneering mission‑critical technologies like high‑voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.
Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.
Equal Employment Opportunity Statement Hitachi Energy is an Equal Employment Opportunity (EEO) employer committed to encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veteran status, or any other legally protected characteristic.
As an Equal Employment Opportunity Employer, applicants may request to review the Affirmative Action Plan of a particular facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an HR Representative at 888.504.2007. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy’s career site as a result of your disability. You may request reasonable accommodations by calling an HR Representative at 888.504.2007. Resumes and applications will not be accepted through this method.
For more information regarding your EEO rights as an applicant, please visit this website.
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industries: Appliances, Electrical and Electronics Manufacturing; IT Services and IT Consulting
#J-18808-Ljbffr