Iberdrola Energie Deutschland GmbH
Lead Analyst - Customer Billing
Iberdrola Energie Deutschland GmbH, Binghamton, New York, United States
Lead Analyst - Customer Billing page is loaded## Lead Analyst - Customer Billinglocations:
United States Of America, New York, Binghamtonposted on:
Posted Todaytime left to apply:
End Date: January 9, 2026 (30 days left to apply)job requisition id:
R-24574**Company:** New York State Electric & Gas, an Avangrid Company**Department:** Customer Service**Job Title:** Lead Analyst – Customer Billing**Location:** Kirkwood, NY**Work Model:** OfficeThe salary range for this position is dependent upon experience, ranging from **$78,091 to $97,614.****Job Summary**Responsible for ensuring customer accounts are billed accurately & timely and handling external/internal customer requests pertaining to billing detail, billing adjustments, and rates with a focus on Distributed Energy Renewable (DER) billing. May also help coordinate schedules for Billing Team staff and coordinate work based on workload volume, statistical information and revenue impact.**Key Responsibilities*** Provide support and leadership to the DER billing department. Coordinate and prioritize work, monitor and maintain performance targets for the business.* Responsible for the review and reconciliation of customer billing regarding exception errors, and/or meter work. Ensures accuracy of account bills, including residential and commercial customer accounts.* Supports customer services entry and retrieval of CCs system data. Identifies problems including isolation, resolution, and program changes or enhancements to CCS. May perform data entry functions for exceptions to supplement automated process.* May help coordinate schedules for Billing Team staff and coordinate work based on workload volume, statistical information and revenue impact. (15%,P)* On a project basis, duties may include business requirements analysis, prototyping, general design development, creating and performing test cases, product implementation, verification testing and production support. (10%,P)**Required Qualifications*** Skills/Abilities:
+ Leadership Skills
+ Strong communication skills.
+ Effective problem-solving and organizational skills.
+ Strong analytical ability.
+ Able to multi-task.
+ PC skills, including MS Office Suite.
+ Strong Knowledge of Electric and Gas Rate Structure* Required Education:
+ High School graduate
+ Associate or Bachelor’s degree is preferred.* Required Experience:
+ 3 years of related customer billing experience.**Preferred Qualifications*** Associates or Bachelor's degree is preferred.**Competencies*** Growth & Continuous Improvement* Initiative & Change* Focused on Results* Customer Centric (internal and/or external)* Communication* Collaboration* Leadership (people managers/leaders)**Company:**NY STATE ELECTRIC & GAS CORP**Mobility Information**Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.
This does not include those that will work for Avangrid Power.Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.**Job Posting End Date:**January-9-2026 #J-18808-Ljbffr
United States Of America, New York, Binghamtonposted on:
Posted Todaytime left to apply:
End Date: January 9, 2026 (30 days left to apply)job requisition id:
R-24574**Company:** New York State Electric & Gas, an Avangrid Company**Department:** Customer Service**Job Title:** Lead Analyst – Customer Billing**Location:** Kirkwood, NY**Work Model:** OfficeThe salary range for this position is dependent upon experience, ranging from **$78,091 to $97,614.****Job Summary**Responsible for ensuring customer accounts are billed accurately & timely and handling external/internal customer requests pertaining to billing detail, billing adjustments, and rates with a focus on Distributed Energy Renewable (DER) billing. May also help coordinate schedules for Billing Team staff and coordinate work based on workload volume, statistical information and revenue impact.**Key Responsibilities*** Provide support and leadership to the DER billing department. Coordinate and prioritize work, monitor and maintain performance targets for the business.* Responsible for the review and reconciliation of customer billing regarding exception errors, and/or meter work. Ensures accuracy of account bills, including residential and commercial customer accounts.* Supports customer services entry and retrieval of CCs system data. Identifies problems including isolation, resolution, and program changes or enhancements to CCS. May perform data entry functions for exceptions to supplement automated process.* May help coordinate schedules for Billing Team staff and coordinate work based on workload volume, statistical information and revenue impact. (15%,P)* On a project basis, duties may include business requirements analysis, prototyping, general design development, creating and performing test cases, product implementation, verification testing and production support. (10%,P)**Required Qualifications*** Skills/Abilities:
+ Leadership Skills
+ Strong communication skills.
+ Effective problem-solving and organizational skills.
+ Strong analytical ability.
+ Able to multi-task.
+ PC skills, including MS Office Suite.
+ Strong Knowledge of Electric and Gas Rate Structure* Required Education:
+ High School graduate
+ Associate or Bachelor’s degree is preferred.* Required Experience:
+ 3 years of related customer billing experience.**Preferred Qualifications*** Associates or Bachelor's degree is preferred.**Competencies*** Growth & Continuous Improvement* Initiative & Change* Focused on Results* Customer Centric (internal and/or external)* Communication* Collaboration* Leadership (people managers/leaders)**Company:**NY STATE ELECTRIC & GAS CORP**Mobility Information**Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.
This does not include those that will work for Avangrid Power.Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.**Job Posting End Date:**January-9-2026 #J-18808-Ljbffr