Avangrid
Company
New York State Electric & Gas, an Avangrid Company
Department Customer Service
Job Title Lead Analyst – Customer Billing
Location Kirkwood, NY
Work Model Office
Salary Range $78,091 to $97,614
Job Summary Responsible for ensuring customer accounts are billed accurately & timely and handling external/internal customer requests pertaining to billing detail, billing adjustments, and rates with a focus on Distributed Energy Renewable (DER) billing. May also help coordinate schedules for Billing Team staff and coordinate work based on workload volume, statistical information and revenue impact.
Key Responsibilities
Provide support and leadership to the DER billing department. Coordinate and prioritize work, monitor and maintain performance targets for the business.
Responsible for the review and reconciliation of customer billing regarding exception errors, and/or meter work. Ensures accuracy of account bills, including residential and commercial customer accounts.
Supports customer services entry and retrieval of CCs system data. Identifies problems including isolation, resolution, and program changes or enhancements to CCS. May perform data entry functions for exceptions to supplement automated process.
May help coordinate schedules for Billing Team staff and coordinate work based on workload volume, statistical information and revenue impact. (15%,P)
On a project basis, duties may include business requirements analysis, prototyping, general design development, creating and performing test cases, product implementation, verification testing and production support. (10%,P)
Required Qualifications
Skills/Abilities:
Leadership Skills
Strong communication skills.
Effective problem-solving and organizational skills.
Strong analytical ability.
Able to multi-task.
PC skills, including MS Office Suite.
Strong Knowledge of Electric and Gas Rate Structure
Required Education:
High School graduate
Associate or Bachelor’s degree is preferred.
Required Experience:
3 years of related customer billing experience.
Preferred Qualifications
Associates or Bachelor's degree is preferred.
Competencies
Growth & Continuous Improvement
Initiative & Change
Focused on Results
Customer Centric (internal and/or external)
Communication
Collaboration
Leadership (people managers/leaders)
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.
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Department Customer Service
Job Title Lead Analyst – Customer Billing
Location Kirkwood, NY
Work Model Office
Salary Range $78,091 to $97,614
Job Summary Responsible for ensuring customer accounts are billed accurately & timely and handling external/internal customer requests pertaining to billing detail, billing adjustments, and rates with a focus on Distributed Energy Renewable (DER) billing. May also help coordinate schedules for Billing Team staff and coordinate work based on workload volume, statistical information and revenue impact.
Key Responsibilities
Provide support and leadership to the DER billing department. Coordinate and prioritize work, monitor and maintain performance targets for the business.
Responsible for the review and reconciliation of customer billing regarding exception errors, and/or meter work. Ensures accuracy of account bills, including residential and commercial customer accounts.
Supports customer services entry and retrieval of CCs system data. Identifies problems including isolation, resolution, and program changes or enhancements to CCS. May perform data entry functions for exceptions to supplement automated process.
May help coordinate schedules for Billing Team staff and coordinate work based on workload volume, statistical information and revenue impact. (15%,P)
On a project basis, duties may include business requirements analysis, prototyping, general design development, creating and performing test cases, product implementation, verification testing and production support. (10%,P)
Required Qualifications
Skills/Abilities:
Leadership Skills
Strong communication skills.
Effective problem-solving and organizational skills.
Strong analytical ability.
Able to multi-task.
PC skills, including MS Office Suite.
Strong Knowledge of Electric and Gas Rate Structure
Required Education:
High School graduate
Associate or Bachelor’s degree is preferred.
Required Experience:
3 years of related customer billing experience.
Preferred Qualifications
Associates or Bachelor's degree is preferred.
Competencies
Growth & Continuous Improvement
Initiative & Change
Focused on Results
Customer Centric (internal and/or external)
Communication
Collaboration
Leadership (people managers/leaders)
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.
#J-18808-Ljbffr