Navitus Health Solutions
Implementation Operations Analyst
Company:
Navitus
Pay Range:
USD $58,460.00 - USD $70,434.00 /Yr.
Work Schedule:
M-F 8am to 5pm
Location:
Remote, US (excluding certain states)
Overview Navitus Health Solutions is seeking an Implementation Operations Analyst to join our team! The Analyst, Implementation Operations supports the development and maintenance of implementation processes, tools, and systems. This role analyzes data to identify trends and collaborates with internal teams to ensure operational compliance and support business development efforts. The Analyst contributes to process improvements and assists in resolving implementation-related issues under the guidance of senior team members.
Responsibilities
Support the creation and delivery of the department roadmap by contributing data and coordinating with stakeholders
Maintain and update implementation processes for assigned lines of business
Create and maintain implementation tools and training materials as directed
Recommend areas for automation and support implementation of efficiency improvements
Generate and maintain reports for leadership review
Deliver training sessions and update materials as needed
Report team metrics including Performance Guarantee, weekly client status report, Pre and Post Go Live Client Status report, Post Go Live issue resolution Management
Maintain understanding of systems to support business objectives
Support resolution of business and technical issues, documenting potential root causes and preventative actions
Seek opportunities to initiate and manage projects to improve existing processes, delivering enhanced quality and efficiency companywide
Work with end users to understand needs, make recommendations, and incorporate processes (workflows, tasks, and dashboards)
Monitor compliance metrics and report discrepancies
Participate in internal process audits, assist in root-causing issues, and support capacity to demand initiatives
Other duties as assigned
Qualifications
Bachelor's degree in business, healthcare administration, or related area; or equivalent work experience required
2+ years of experience with continuous improvement, data analytics, documentation/training, implementation, or account management required
Knowledge of Navitus or healthcare industry required
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees
Benefits
Top of the industry benefits for Health, Dental, and Vision insurance
20 days paid time off
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% – No vesting requirement
Adoption Assistance Program
Flexible Spending Account
Educational Assistance Plan and Professional Membership assistance
Referral Bonus Program – up to $750!
#LI-Remote
#J-18808-Ljbffr
Navitus
Pay Range:
USD $58,460.00 - USD $70,434.00 /Yr.
Work Schedule:
M-F 8am to 5pm
Location:
Remote, US (excluding certain states)
Overview Navitus Health Solutions is seeking an Implementation Operations Analyst to join our team! The Analyst, Implementation Operations supports the development and maintenance of implementation processes, tools, and systems. This role analyzes data to identify trends and collaborates with internal teams to ensure operational compliance and support business development efforts. The Analyst contributes to process improvements and assists in resolving implementation-related issues under the guidance of senior team members.
Responsibilities
Support the creation and delivery of the department roadmap by contributing data and coordinating with stakeholders
Maintain and update implementation processes for assigned lines of business
Create and maintain implementation tools and training materials as directed
Recommend areas for automation and support implementation of efficiency improvements
Generate and maintain reports for leadership review
Deliver training sessions and update materials as needed
Report team metrics including Performance Guarantee, weekly client status report, Pre and Post Go Live Client Status report, Post Go Live issue resolution Management
Maintain understanding of systems to support business objectives
Support resolution of business and technical issues, documenting potential root causes and preventative actions
Seek opportunities to initiate and manage projects to improve existing processes, delivering enhanced quality and efficiency companywide
Work with end users to understand needs, make recommendations, and incorporate processes (workflows, tasks, and dashboards)
Monitor compliance metrics and report discrepancies
Participate in internal process audits, assist in root-causing issues, and support capacity to demand initiatives
Other duties as assigned
Qualifications
Bachelor's degree in business, healthcare administration, or related area; or equivalent work experience required
2+ years of experience with continuous improvement, data analytics, documentation/training, implementation, or account management required
Knowledge of Navitus or healthcare industry required
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees
Benefits
Top of the industry benefits for Health, Dental, and Vision insurance
20 days paid time off
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% – No vesting requirement
Adoption Assistance Program
Flexible Spending Account
Educational Assistance Plan and Professional Membership assistance
Referral Bonus Program – up to $750!
#LI-Remote
#J-18808-Ljbffr