Pine Pharmaceuticals
Commercial Operations Manager at Pine Pharmaceuticals.
Position Summary The Commercial Operations Manager plays a critical role in driving Pine Pharmaceuticals’ commercial effectiveness through business intelligence, customer insights, and operational excellence. This position converts data into clear strategies that support sales, marketing, and support performance, improve forecasting and inventory alignment, and enhance overall customer experience.
Essential Functions Business Intelligence & Reporting
Develop and maintain customer insights strategies, reports, dashboards, and tracking systems using PowerBI, SQL, Metabase and data from ERP (Infor) and CRM (HubSpot) platforms
Build internal reports that measure a variety of company performance KPIs including customer retention and churn, sales growth and pipeline performance, and more
Analyze customer buying patterns, sales trends, and market signals to inform inventory planning, product strategy, and commercial prioritization
Partner with sales, marketing, and operations leadership to integrate insights into campaigns, forecasting models, and customer acquisition strategies
Commercial Operations & Data Stewardship
Collaborate with operational teams to improve production planning, driving forecasting accuracy and inventory alignment through customer insights and data analysis
Ensure database integrity and implement best practices that enhance service quality, data accuracy, and compliance with FDA and cGMP standards
Evaluate and implement business intelligence and customer service technologies to streamline workflows and improve efficiency
Document standard operating procedures, drive process improvements, and lead change management initiatives across commercial functions
Customer Service Leadership
Lead, manage, and mentor the customer service and order entry team, including hiring, training, coaching, and performance evaluation
Oversee resolution of escalated customer inquiries and complex account issues while ensuring timely, professional communication
Build and maintain strong relationships with key accounts and support customer communications for operational updates, product launches, and policy changes
Produce professional customer-facing reports, correspondence, and service documentation
Education and Experience
Bachelor’s degree in Business, Economics, Analytics, or related field; Master’s degree preferred
5 or more years of experience in operations, analytics, commercial operations, or similar roles
Experience with data analytics, business intelligence, or customer insights in a healthcare or pharmaceutical environment is strongly preferred
Knowledge, Skills, and Abilities
Advanced Excel proficiency and experience with BI tools (required)
Strong SQL skills for data extraction, transformation, and reporting (required)
Experience with ERP systems (such as Infor) and CRM platforms (HubSpot, Salesforce)
Ability to identify opportunities for AI-driven improvements in reporting and service workflows
Strong analytical and problem solving skills with the ability to interpret complex sales, customer, and market data
Excellent communication skills with the ability to present insights to senior leadership in clear, actionable formats
Strong interpersonal skills and the ability to build positive relationships with cross functional teams and external partners
Highly self-driven with the ability to manage competing priorities in a fast-paced environment
Strong time management and project management abilities with a track record of delivering on deadlines
Understanding of healthcare, pharmaceuticals, or sterile compounded products with a willingness to deepen industry knowledge
Commitment to Pine Pharmaceuticals’ core values and a proactive approach to continuous improvement
Seniority level: Mid-Senior level. Employment type: Full-time. Job function: Management and Manufacturing. Industry: Pharmaceutical Manufacturing.
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Position Summary The Commercial Operations Manager plays a critical role in driving Pine Pharmaceuticals’ commercial effectiveness through business intelligence, customer insights, and operational excellence. This position converts data into clear strategies that support sales, marketing, and support performance, improve forecasting and inventory alignment, and enhance overall customer experience.
Essential Functions Business Intelligence & Reporting
Develop and maintain customer insights strategies, reports, dashboards, and tracking systems using PowerBI, SQL, Metabase and data from ERP (Infor) and CRM (HubSpot) platforms
Build internal reports that measure a variety of company performance KPIs including customer retention and churn, sales growth and pipeline performance, and more
Analyze customer buying patterns, sales trends, and market signals to inform inventory planning, product strategy, and commercial prioritization
Partner with sales, marketing, and operations leadership to integrate insights into campaigns, forecasting models, and customer acquisition strategies
Commercial Operations & Data Stewardship
Collaborate with operational teams to improve production planning, driving forecasting accuracy and inventory alignment through customer insights and data analysis
Ensure database integrity and implement best practices that enhance service quality, data accuracy, and compliance with FDA and cGMP standards
Evaluate and implement business intelligence and customer service technologies to streamline workflows and improve efficiency
Document standard operating procedures, drive process improvements, and lead change management initiatives across commercial functions
Customer Service Leadership
Lead, manage, and mentor the customer service and order entry team, including hiring, training, coaching, and performance evaluation
Oversee resolution of escalated customer inquiries and complex account issues while ensuring timely, professional communication
Build and maintain strong relationships with key accounts and support customer communications for operational updates, product launches, and policy changes
Produce professional customer-facing reports, correspondence, and service documentation
Education and Experience
Bachelor’s degree in Business, Economics, Analytics, or related field; Master’s degree preferred
5 or more years of experience in operations, analytics, commercial operations, or similar roles
Experience with data analytics, business intelligence, or customer insights in a healthcare or pharmaceutical environment is strongly preferred
Knowledge, Skills, and Abilities
Advanced Excel proficiency and experience with BI tools (required)
Strong SQL skills for data extraction, transformation, and reporting (required)
Experience with ERP systems (such as Infor) and CRM platforms (HubSpot, Salesforce)
Ability to identify opportunities for AI-driven improvements in reporting and service workflows
Strong analytical and problem solving skills with the ability to interpret complex sales, customer, and market data
Excellent communication skills with the ability to present insights to senior leadership in clear, actionable formats
Strong interpersonal skills and the ability to build positive relationships with cross functional teams and external partners
Highly self-driven with the ability to manage competing priorities in a fast-paced environment
Strong time management and project management abilities with a track record of delivering on deadlines
Understanding of healthcare, pharmaceuticals, or sterile compounded products with a willingness to deepen industry knowledge
Commitment to Pine Pharmaceuticals’ core values and a proactive approach to continuous improvement
Seniority level: Mid-Senior level. Employment type: Full-time. Job function: Management and Manufacturing. Industry: Pharmaceutical Manufacturing.
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