Eurofins PSS Insourcing Solutions
IT Field Service Technician
Eurofins PSS Insourcing Solutions, Franklin Park, New Jersey, United States
Eurofins Scientific is an international life sciences company offering analytical testing services.
Base Pay Range
$55,000.00 - $65,000.00 per year Job Description
Eurofins is seeking a self‑motivated and enthusiastic IT Field Service Technician, a Second Level / Tier 2 position responsible for remote desktop support, in‑person support, and occasionally filling Service Desk overflow. Responsibilities
Support one or more localized laboratories with on‑site assistance 2‑4 days per week. Provide remote support to laboratories across North America. Diagnose and resolve customer hardware, software, and general network connectivity issues. Explain technical concepts in non‑technical language to users of all IT skill levels. Act as a change agent and remain open‑minded. Deliver hands‑on on‑site support for various technical challenges. Qualifications
Minimum 3 years of Desktop Support with increasing responsibilities. Minimum 1 year of Help Desk Support (or equivalent). Minimum 1 year of Knowledge Management. Minimum 1 year of ServiceNow (or equivalent ITIL Incident tracking). Intermediate troubleshooting and repair of Windows OS (Win10, Win11). Intermediate troubleshooting and repair of hardware, UPS, workstation installation, onboarding/off‑boarding users. Intermediate troubleshooting and repair of on‑premise and cloud Microsoft products, including MS Office 2016, O365, SCCM, Azure, Exchange, Server 2008‑2021, Windows 7‑11. Basic knowledge of Active Directory, DNS, DHCP, Group Policy, network folder/file share setup, network printing, scan‑to‑email configurations. Intermediate support for VPN, Citrix, thin clients, VMWare or equivalent. Support for Citrix FileShare, Bomgar, Remote Desktop, Symantec VIP/Microsoft Authenticator, Cisco IP Communicator, Cisco WebEx, SentinelOne, remote and on‑prem imaging PCs and laptops. Intermediate support and HOW‑TO for MS Office O365, MS Teams, OneDrive, SharePoint. Familiarity with network connectivity, TCP/IP, firewalls, VLANs, Ethernet. Basic understanding of ITIL concepts: Incident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change Request, Service Portal. Provide timely first‑contact resolution (FCR) while following company standards. Occasional on‑call support. Develop Knowledge Based Articles for publication. Other Qualifications Considered
HDI Support Customer Service Representative Certification (or equivalent). HDI Support Center Analyst Certification (or equivalent). HDI Desktop Support Technician Certification (or equivalent). HDI Technical Support Professional Certification (or equivalent). ITIL Foundations Certification V3 or V4. A+, Network+, Security+. Microsoft MCP. Apple Certified Technician. Additional Information
Authorization to work in the United States indefinitely without restriction or sponsorship. Travel up to 50% required. Position is full‑time, Monday‑Friday 8:00 am‑5:00 pm, with overtime as needed. Field‑based position requiring residence in New Jersey and travel up to 50% of the time. Benefits: comprehensive medical, dental, vision coverage; life and disability insurance; 401(k) with company match; paid vacation and holidays. Eurofins USA is a Disabled and Veteran Equal Employment Opportunity employer.
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$55,000.00 - $65,000.00 per year Job Description
Eurofins is seeking a self‑motivated and enthusiastic IT Field Service Technician, a Second Level / Tier 2 position responsible for remote desktop support, in‑person support, and occasionally filling Service Desk overflow. Responsibilities
Support one or more localized laboratories with on‑site assistance 2‑4 days per week. Provide remote support to laboratories across North America. Diagnose and resolve customer hardware, software, and general network connectivity issues. Explain technical concepts in non‑technical language to users of all IT skill levels. Act as a change agent and remain open‑minded. Deliver hands‑on on‑site support for various technical challenges. Qualifications
Minimum 3 years of Desktop Support with increasing responsibilities. Minimum 1 year of Help Desk Support (or equivalent). Minimum 1 year of Knowledge Management. Minimum 1 year of ServiceNow (or equivalent ITIL Incident tracking). Intermediate troubleshooting and repair of Windows OS (Win10, Win11). Intermediate troubleshooting and repair of hardware, UPS, workstation installation, onboarding/off‑boarding users. Intermediate troubleshooting and repair of on‑premise and cloud Microsoft products, including MS Office 2016, O365, SCCM, Azure, Exchange, Server 2008‑2021, Windows 7‑11. Basic knowledge of Active Directory, DNS, DHCP, Group Policy, network folder/file share setup, network printing, scan‑to‑email configurations. Intermediate support for VPN, Citrix, thin clients, VMWare or equivalent. Support for Citrix FileShare, Bomgar, Remote Desktop, Symantec VIP/Microsoft Authenticator, Cisco IP Communicator, Cisco WebEx, SentinelOne, remote and on‑prem imaging PCs and laptops. Intermediate support and HOW‑TO for MS Office O365, MS Teams, OneDrive, SharePoint. Familiarity with network connectivity, TCP/IP, firewalls, VLANs, Ethernet. Basic understanding of ITIL concepts: Incident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change Request, Service Portal. Provide timely first‑contact resolution (FCR) while following company standards. Occasional on‑call support. Develop Knowledge Based Articles for publication. Other Qualifications Considered
HDI Support Customer Service Representative Certification (or equivalent). HDI Support Center Analyst Certification (or equivalent). HDI Desktop Support Technician Certification (or equivalent). HDI Technical Support Professional Certification (or equivalent). ITIL Foundations Certification V3 or V4. A+, Network+, Security+. Microsoft MCP. Apple Certified Technician. Additional Information
Authorization to work in the United States indefinitely without restriction or sponsorship. Travel up to 50% required. Position is full‑time, Monday‑Friday 8:00 am‑5:00 pm, with overtime as needed. Field‑based position requiring residence in New Jersey and travel up to 50% of the time. Benefits: comprehensive medical, dental, vision coverage; life and disability insurance; 401(k) with company match; paid vacation and holidays. Eurofins USA is a Disabled and Veteran Equal Employment Opportunity employer.
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