Owens & Minor
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.
Job Summary Supports Contracts & Pricing team and customers by managing contract information, researching questions, and resolving complex pricing/rebate issues between the Corporate Contracts/Rebates department, vendors, customers and the Owens & Minor (O&M) Commercial Team. Reviews and approves customer contract access. Informs customers of price change notifications, as well as communication and follow-up of expiring contracts. Maintains knowledge of the systems that support these activities and recommends changes to these processes. Works closely with Pricing and Margin Analysts on margin initiatives. Effectively works with all levels of sales and operational management and corporate management.
Salary: $60,000 – $65,000 per year. Compensation may vary based on experience, skills, education, and location.
Core Responsibilities
Daily reporting and communication with customers to review any pricing misalignments between account, O&M, GPOs, and Suppliers.
Organize and own regular meeting cadence with customers to ensure timely resolution of issues, involvement of key stakeholders, and synchronicity of updates.
Proactively identify replacements of expiring contracts and research customer Group Purchasing Organization (GPO)/tier eligibility documentation that could not be resolved by the corporate team.
Review customer invoice activity to correct overcharges and denied rebates; load system workarounds as necessary for credit/rebills.
Plan and implement contract pricing on new customer conversions and existing customer GPO conversions; lead projects to compare pricing and track changes during these conversions and ensure that appropriate field and corporate resources are included.
Analyze pricing issues & processes resulting in short-pays and determine appropriate resolution; support AR on complex pricing audits from customers and/or GPOs for specific customers.
Analyze customer metrics and processes to identify opportunities within customer confinements to improve internal metrics and customer satisfaction.
Qualifying Experience
Four-year university degree required; Five or more years of experience in contracts and/or pricing.
Experience in Salesforce preferred.
Advanced Microsoft Excel & Power BI skills.
In-depth knowledge of contract and rebate processes.
Experience with mainframe and PC processing infrastructures.
Previous experience in a medical/surgical distribution or manufacturing business preferred.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
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Job Summary Supports Contracts & Pricing team and customers by managing contract information, researching questions, and resolving complex pricing/rebate issues between the Corporate Contracts/Rebates department, vendors, customers and the Owens & Minor (O&M) Commercial Team. Reviews and approves customer contract access. Informs customers of price change notifications, as well as communication and follow-up of expiring contracts. Maintains knowledge of the systems that support these activities and recommends changes to these processes. Works closely with Pricing and Margin Analysts on margin initiatives. Effectively works with all levels of sales and operational management and corporate management.
Salary: $60,000 – $65,000 per year. Compensation may vary based on experience, skills, education, and location.
Core Responsibilities
Daily reporting and communication with customers to review any pricing misalignments between account, O&M, GPOs, and Suppliers.
Organize and own regular meeting cadence with customers to ensure timely resolution of issues, involvement of key stakeholders, and synchronicity of updates.
Proactively identify replacements of expiring contracts and research customer Group Purchasing Organization (GPO)/tier eligibility documentation that could not be resolved by the corporate team.
Review customer invoice activity to correct overcharges and denied rebates; load system workarounds as necessary for credit/rebills.
Plan and implement contract pricing on new customer conversions and existing customer GPO conversions; lead projects to compare pricing and track changes during these conversions and ensure that appropriate field and corporate resources are included.
Analyze pricing issues & processes resulting in short-pays and determine appropriate resolution; support AR on complex pricing audits from customers and/or GPOs for specific customers.
Analyze customer metrics and processes to identify opportunities within customer confinements to improve internal metrics and customer satisfaction.
Qualifying Experience
Four-year university degree required; Five or more years of experience in contracts and/or pricing.
Experience in Salesforce preferred.
Advanced Microsoft Excel & Power BI skills.
In-depth knowledge of contract and rebate processes.
Experience with mainframe and PC processing infrastructures.
Previous experience in a medical/surgical distribution or manufacturing business preferred.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
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