TEKsystems
Job Summary
TEKsystems is seeking an experienced IT Service Desk analyst fluent in speaking Japanese, for an opportunity to work with a very reputable organization. The Service Desk Analyst will assist with handling issues/tickets for the Japan operation and, if no tickets require Japanese language, will assist with normal day‑to‑day tickets for US based users.
Position Summary
Primary Point of Contact for internal customer issues per approved SLA metrics.
Monitors the progress of Incidents and Problems, and provides timely updates to customers, IT personnel, and Leadership Team.
Performs best‑practice application and systems diagnosis and troubleshooting techniques to resolve all service‑affecting issues.
Coordinates and escalates complex issues to the Escalation and Leadership Teams when necessary.
Works with peers and management to resolve technical issues.
Documents all communication in the Ticketing System, and updates customers regularly on active tickets.
Roles & Responsibilities The analyst will provide services to internal employees through incoming calls and emails, create ServiceNow tickets, and focus on first call resolution. Common issues include password resets and Oracle questions.
Required Qualifications
Technical School, University, or College education in a Technology Concentration (experience may be substituted for education).
Understanding of monitoring, managing and maintaining local and remote customer applications and services.
Working knowledge of network and systems administration, and recommended troubleshooting techniques.
Ability to quickly and efficiently address customer needs by providing solutions or escalating to escalation team.
Excellent verbal and written communication skills and ability to build relationships at all levels.
Working knowledge of the ITIL framework.
Energetic, responsible, self‑motivated, and able to work in a team environment under minimal supervision.
Exceptional Customer Service skills, keen attention to detail, and ability to effectively prioritize and perform Service Desk tasks in a fast paced environment.
Excellent analytical, organizational and technical skills.
Additional Skills & Qualifications
Must be fluent in speaking Japanese.
Professional, polished, and well spoken.
Contract Details 6 month contract to start, goal to convert to FTE after 6 months.
Schedule: Tuesday‑Saturday 7pm‑4am EST (Sunday/Monday off).
Location: fully remote, Contract to Hire position based out of Orlando, FL.
Pay & Benefits
Pay range: $20.00 - $30.00/hr.
Medical, dental & vision.
Critical Illness, Accident, and Hospital.
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available.
Life Insurance (voluntary life & AD&D).
Short and long‑term disability.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Time Off/Leave – PTO, vacation or sick leave.
Equal Opportunity Statement TEKsystems is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Application Deadline This position is anticipated to close on Dec 29, 2025.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. We are a leading provider of business and technology services, accelerating business transformation for our customers with strategy, design, execution and operations. We are part of Allegis Group.
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Position Summary
Primary Point of Contact for internal customer issues per approved SLA metrics.
Monitors the progress of Incidents and Problems, and provides timely updates to customers, IT personnel, and Leadership Team.
Performs best‑practice application and systems diagnosis and troubleshooting techniques to resolve all service‑affecting issues.
Coordinates and escalates complex issues to the Escalation and Leadership Teams when necessary.
Works with peers and management to resolve technical issues.
Documents all communication in the Ticketing System, and updates customers regularly on active tickets.
Roles & Responsibilities The analyst will provide services to internal employees through incoming calls and emails, create ServiceNow tickets, and focus on first call resolution. Common issues include password resets and Oracle questions.
Required Qualifications
Technical School, University, or College education in a Technology Concentration (experience may be substituted for education).
Understanding of monitoring, managing and maintaining local and remote customer applications and services.
Working knowledge of network and systems administration, and recommended troubleshooting techniques.
Ability to quickly and efficiently address customer needs by providing solutions or escalating to escalation team.
Excellent verbal and written communication skills and ability to build relationships at all levels.
Working knowledge of the ITIL framework.
Energetic, responsible, self‑motivated, and able to work in a team environment under minimal supervision.
Exceptional Customer Service skills, keen attention to detail, and ability to effectively prioritize and perform Service Desk tasks in a fast paced environment.
Excellent analytical, organizational and technical skills.
Additional Skills & Qualifications
Must be fluent in speaking Japanese.
Professional, polished, and well spoken.
Contract Details 6 month contract to start, goal to convert to FTE after 6 months.
Schedule: Tuesday‑Saturday 7pm‑4am EST (Sunday/Monday off).
Location: fully remote, Contract to Hire position based out of Orlando, FL.
Pay & Benefits
Pay range: $20.00 - $30.00/hr.
Medical, dental & vision.
Critical Illness, Accident, and Hospital.
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available.
Life Insurance (voluntary life & AD&D).
Short and long‑term disability.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Time Off/Leave – PTO, vacation or sick leave.
Equal Opportunity Statement TEKsystems is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Application Deadline This position is anticipated to close on Dec 29, 2025.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. We are a leading provider of business and technology services, accelerating business transformation for our customers with strategy, design, execution and operations. We are part of Allegis Group.
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