Vaco
Corporate IT Support Specialist
Role Overview The Corporate IT Support Specialist provides technical support to corporate employees, executives, and business teams across office and remote environments. This role focuses on endpoint support, identity access, collaboration tools, and maintaining a high-quality end-user experience.
Key Responsibilities
Provide Level 1-2 IT support to corporate users via phone, chat, and ticketing systems
Troubleshoot hardware, software, and operating system issues for laptops and desktops
Support identity and access management including account provisioning, password resets, and MFA
Support collaboration tools such as email, messaging, and video conferencing platforms
Manage endpoint devices using MDM tools and enforce security and compliance policies
Assist with onboarding and offboarding of employees
Escalate complex technical issues to Tier 2/3 teams as needed
Maintain accurate documentation and knowledge base articles
Required Qualifications
2-4 years of IT Support or Desktop Support experience in a corporate environment
Strong experience supporting Windows and/or macOS environments
Familiarity with Active Directory, Azure AD, or similar identity platforms
Experience with ticketing systems and ITIL-based workflows
Strong customer service and communication skills
Preferred Qualifications
Experience supporting executives or VIP users
Familiarity with MDM tools such as Intune, Jamf, or similar platforms
Experience supporting hybrid or remote workforces
CompTIA A+, Network+, or similar certifications
Core Competencies
Professional demeanor and discretion
Strong troubleshooting and documentation skills
Ability to manage multiple priorities in a fast-paced environment
EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present you as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
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Role Overview The Corporate IT Support Specialist provides technical support to corporate employees, executives, and business teams across office and remote environments. This role focuses on endpoint support, identity access, collaboration tools, and maintaining a high-quality end-user experience.
Key Responsibilities
Provide Level 1-2 IT support to corporate users via phone, chat, and ticketing systems
Troubleshoot hardware, software, and operating system issues for laptops and desktops
Support identity and access management including account provisioning, password resets, and MFA
Support collaboration tools such as email, messaging, and video conferencing platforms
Manage endpoint devices using MDM tools and enforce security and compliance policies
Assist with onboarding and offboarding of employees
Escalate complex technical issues to Tier 2/3 teams as needed
Maintain accurate documentation and knowledge base articles
Required Qualifications
2-4 years of IT Support or Desktop Support experience in a corporate environment
Strong experience supporting Windows and/or macOS environments
Familiarity with Active Directory, Azure AD, or similar identity platforms
Experience with ticketing systems and ITIL-based workflows
Strong customer service and communication skills
Preferred Qualifications
Experience supporting executives or VIP users
Familiarity with MDM tools such as Intune, Jamf, or similar platforms
Experience supporting hybrid or remote workforces
CompTIA A+, Network+, or similar certifications
Core Competencies
Professional demeanor and discretion
Strong troubleshooting and documentation skills
Ability to manage multiple priorities in a fast-paced environment
EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present you as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
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