Mass.gov
Job Overview
The Department of Developmental Services (DDS) is excited to offer a career growth opportunity to a motivated and talented individual for the Human Services Coordinator I (HSC I) position in the Merrimack Valley Area Office, located in Lawrence, MA. The Human Service Coordinator I is the primary contact for individuals and families served by the Department and is expected to effectively represent the Area Office by building respectful and collaborative partnerships with individuals, families, guardians, provider agencies, and other stakeholder groups involved in the work of the Area Office and Department.
The HSC I coordinates and facilitates the development of Individual Service Plans (ISP) for individuals on assigned caseloads, as well as monitors the implementation of services provided by DDS‑funded residential, day, and support program providers. The HSC I ensures individuals on caseloads receive appropriate services through arranging, organizing, and coordinating the Department of Developmental Services funded and generic support services in response to individuals’ needs, while maintaining communication and outreach with community services and other state agencies.
Key Responsibilities The role of the Service Coordinator allows for some specialization to best meet the needs of DDS eligible individuals who are children (under 18 years of age), who are transitioning to adult services, who live with Autism (both with and without an intellectual disability) and who are adults. The expectations and caseloads associated with each of these Service Coordinator roles vary due to the specialization.
The HSC I will:
Monitor the safety and well‑being of assigned individuals.
Provide advocacy in human, civil and legal rights.
Facilitate team meetings; monitor follow‑through on team recommendations while maintaining individual records and relevant computer databases.
Maintain regular and consistent contact with individuals, service providers and families.
Arrange and/or provide crisis intervention for individuals as needed; assess needs and make recommendations for follow‑up planning, and provide information to the supervisor and other members of the Area Office Management Team.
Perform other related duties which may include individuals engaged in Participant Directed Services.
Specialized Service Coordinator Roles Transition Service Coordinator: Works with Chapter 688 (“Turning 22”) to provide a planning process for young adults with disabilities as they leave special education and transition into the adult service system. Develops and maintains close working relationships with local school authorities and facilitates a stable transition for individuals from school to adult services.
The Service Coordinator acts as the primary contact for individuals and families served by the Department and is expected to represent the Area Office by building collaborative partnerships with individuals, families, guardians, provider agencies and other stakeholders to guide the team through the 688 and transition process.
Benefits & Working Hours Full‑time, 37.5‑hour position.
Shift: 9:00 am – 5:00 pm
Days off: Saturday and Sunday
Flexibility required to meet the needs of the Area Office.
About the Department of Developmental Services The mission of DDS is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities, including Autism Spectrum Disorder, to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds (over $2.7 billion operating budget) and approximately 5,500 staff— the largest state employee workforce of any agency in the Massachusetts executive branch of government.
For more information about our agency and programs visit www.mass.gov/dds.
Pre‑Hire Process Education, license, and certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website.
Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.
Recommended candidates must successfully complete pre‑employment screening, which includes:
Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppc-abuser-registry
Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services: http://www.mass.gov/hhs/cori
National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint‑based check: https://www.mass.gov/lists/dds-fingerprint-background-checks
If you require assistance with the application/interview process and would like to request an ADA accommodation, please complete the ADA Reasonable Accommodation Online Request Form.
Qualifications Applicants must have (A) at least three (3) years of full‑time or equivalent part‑time, professional experience in human services work or social work, or (B) any equivalent combination of the required experience and substitutions below.
Substitutions:
I. A bachelor’s degree or higher in a related field may substitute for two (2) years of the required experience.
Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver’s license at a class level specific to the assignment.
For assignment as Qualified Intellectual Disabled Professionals within DDS, a bachelor’s degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other related field is required.
Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non‑management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.
Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards.
Equal Opportunity & Diversity First consideration will be given to those applicants that apply within the first 14 days.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self‑select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Additional Application Information All employees are paid on a bi‑weekly basis and must have direct deposit.
For technical help with Mass Careers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617‑979‑8500 for assistance.
For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1‑800‑510‑4122 Ext. #4.
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The HSC I coordinates and facilitates the development of Individual Service Plans (ISP) for individuals on assigned caseloads, as well as monitors the implementation of services provided by DDS‑funded residential, day, and support program providers. The HSC I ensures individuals on caseloads receive appropriate services through arranging, organizing, and coordinating the Department of Developmental Services funded and generic support services in response to individuals’ needs, while maintaining communication and outreach with community services and other state agencies.
Key Responsibilities The role of the Service Coordinator allows for some specialization to best meet the needs of DDS eligible individuals who are children (under 18 years of age), who are transitioning to adult services, who live with Autism (both with and without an intellectual disability) and who are adults. The expectations and caseloads associated with each of these Service Coordinator roles vary due to the specialization.
The HSC I will:
Monitor the safety and well‑being of assigned individuals.
Provide advocacy in human, civil and legal rights.
Facilitate team meetings; monitor follow‑through on team recommendations while maintaining individual records and relevant computer databases.
Maintain regular and consistent contact with individuals, service providers and families.
Arrange and/or provide crisis intervention for individuals as needed; assess needs and make recommendations for follow‑up planning, and provide information to the supervisor and other members of the Area Office Management Team.
Perform other related duties which may include individuals engaged in Participant Directed Services.
Specialized Service Coordinator Roles Transition Service Coordinator: Works with Chapter 688 (“Turning 22”) to provide a planning process for young adults with disabilities as they leave special education and transition into the adult service system. Develops and maintains close working relationships with local school authorities and facilitates a stable transition for individuals from school to adult services.
The Service Coordinator acts as the primary contact for individuals and families served by the Department and is expected to represent the Area Office by building collaborative partnerships with individuals, families, guardians, provider agencies and other stakeholders to guide the team through the 688 and transition process.
Benefits & Working Hours Full‑time, 37.5‑hour position.
Shift: 9:00 am – 5:00 pm
Days off: Saturday and Sunday
Flexibility required to meet the needs of the Area Office.
About the Department of Developmental Services The mission of DDS is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities, including Autism Spectrum Disorder, to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds (over $2.7 billion operating budget) and approximately 5,500 staff— the largest state employee workforce of any agency in the Massachusetts executive branch of government.
For more information about our agency and programs visit www.mass.gov/dds.
Pre‑Hire Process Education, license, and certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website.
Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.
Recommended candidates must successfully complete pre‑employment screening, which includes:
Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppc-abuser-registry
Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services: http://www.mass.gov/hhs/cori
National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint‑based check: https://www.mass.gov/lists/dds-fingerprint-background-checks
If you require assistance with the application/interview process and would like to request an ADA accommodation, please complete the ADA Reasonable Accommodation Online Request Form.
Qualifications Applicants must have (A) at least three (3) years of full‑time or equivalent part‑time, professional experience in human services work or social work, or (B) any equivalent combination of the required experience and substitutions below.
Substitutions:
I. A bachelor’s degree or higher in a related field may substitute for two (2) years of the required experience.
Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver’s license at a class level specific to the assignment.
For assignment as Qualified Intellectual Disabled Professionals within DDS, a bachelor’s degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other related field is required.
Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non‑management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.
Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards.
Equal Opportunity & Diversity First consideration will be given to those applicants that apply within the first 14 days.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self‑select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Additional Application Information All employees are paid on a bi‑weekly basis and must have direct deposit.
For technical help with Mass Careers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617‑979‑8500 for assistance.
For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1‑800‑510‑4122 Ext. #4.
#J-18808-Ljbffr