Valley National Bank
Personal Banker
#25-961
Location West Caldwell, New Jersey, United States
Job Overview At Valley Bank, we believe in people’s growth potential. We invest in it, protect it, and focus it. For nearly 100 years, we’ve been the bank that clients from every industry turn to for our expertise, strategies, and advice—building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth, with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices across communities in the US.
At Valley, we’re all driven by an ambition that goes deeper than just having a job. That’s why, when you work for us, we make it our goal to help you focus on what drives you—turning your passions and strengths into assets that propel your ambitions and build the professional legacy you want. Because when we say we’re a relationship bank built for growth, that’s not just reserved for our clients— it includes all our associates as well.
As a Banking Service Professional, the Personal Banker will provide effective support of sales and service activities within the banking office, developing new business by educating existing and potential clients and exemplifying Valley’s quality service standards. They will provide a variety of banking solutions by analyzing needs, recommending solutions, and selling bank products and services to existing and potential clients. They will perform routine banking transactions (teller and platform) while supporting the Market Manager in achieving quality service and complying with operational procedures.
Expected Work Hours 40 hours, including Saturday
Job Description Responsibilities
Provide exceptional customer service in accordance with Valley’s mission statement. Engage customers with friendly and professional service.
Demonstrate knowledge of all bank products and services, educating and demonstrating them to customers, and cross‑selling various products and services.
Present a confident and professional demeanor to establish trust and gain knowledge from the customer. Analyze needs and recommend appropriate products and services.
Meet with customers to analyze financial needs and maximize sales opportunities. Offer all bank products, assist with other service needs, open new accounts (checking, savings, certificates of deposit, IRAs), discuss and sell loan products, and possess knowledge of online and mobile banking to promote and demonstrate to customers.
Meet customer expectations and achieve service quality standards. Participate in and oversee the sales referral process, ensuring customer financial needs are met and assist management in coaching and mentoring branch staff.
Perform all customer transactions and use technology to provide services most effectively and efficiently. Maintain and balance a cash box; use teller scanning equipment and other technology as required.
Act as vault teller, ensuring adequate branch cash for daily transactions, assisting with ordering and shipping currency and controlling cash distribution to tellers within prescribed limits.
Assist in community events (e.g., Habitat for Humanity) and participate in CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to the manager, maintaining personal knowledge of compliance and regulatory requirements.
Maintain knowledge of and comply with the bank’s Code of Conduct and all policies and procedures.
Requirements
Required Skills
Excellent verbal and written communication. Ability to write correspondence accurately and demonstrate products and services to customers.
Excellent interpersonal and customer service skills—attentiveness, information retention, tact, and diplomacy in dealing with customers and employees.
Strong analytical, problem‑solving, and decision‑making skills to uncover and resolve complex customer issues.
Ability to make sound decisions, including on-the‑spot decisions regarding customer transactions; weigh customer satisfaction against bank exposure to loss or fraud and think through and rationalize decisions.
Ability to interpret instructions given in written, oral, diagram, or scheduled form.
Deep understanding of retail banking and strong customer‑service skills, engaging customers in conversation about products and services.
Detail oriented with strong organizational skills and high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.
Required Experience
High school diploma or GED and a minimum of 1 year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate’s or bachelor’s degree in accounting, business, finance, economics, or a related field is preferred.
Preferred Experience
FIS/IBS (Integrated Banking Solutions).
Full-time/Part‑time Full‑time
FLSA Non‑exempt
Location(s) 1059 Bloomfield Avenue, West Caldwell, New Jersey 07006, United States
Total Rewards Summary We provide a comprehensive and competitive total rewards package including a base salary determined by factors such as role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission‑based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions.
In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health‑care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Detailed compensation and benefit information will be shared during the hiring process.
Job Details Pay Range: $17.31 – $28.85 per hour (the actual pay rate will depend on the person’s qualifications and experience)
Pay Transparency In accordance with the Fair Compensation Strategy mandated by the U.S. Government, this position lists the salary range in its job advertisement to support the Pay Transparency Law in affected states.
#J-18808-Ljbffr
Location West Caldwell, New Jersey, United States
Job Overview At Valley Bank, we believe in people’s growth potential. We invest in it, protect it, and focus it. For nearly 100 years, we’ve been the bank that clients from every industry turn to for our expertise, strategies, and advice—building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth, with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices across communities in the US.
At Valley, we’re all driven by an ambition that goes deeper than just having a job. That’s why, when you work for us, we make it our goal to help you focus on what drives you—turning your passions and strengths into assets that propel your ambitions and build the professional legacy you want. Because when we say we’re a relationship bank built for growth, that’s not just reserved for our clients— it includes all our associates as well.
As a Banking Service Professional, the Personal Banker will provide effective support of sales and service activities within the banking office, developing new business by educating existing and potential clients and exemplifying Valley’s quality service standards. They will provide a variety of banking solutions by analyzing needs, recommending solutions, and selling bank products and services to existing and potential clients. They will perform routine banking transactions (teller and platform) while supporting the Market Manager in achieving quality service and complying with operational procedures.
Expected Work Hours 40 hours, including Saturday
Job Description Responsibilities
Provide exceptional customer service in accordance with Valley’s mission statement. Engage customers with friendly and professional service.
Demonstrate knowledge of all bank products and services, educating and demonstrating them to customers, and cross‑selling various products and services.
Present a confident and professional demeanor to establish trust and gain knowledge from the customer. Analyze needs and recommend appropriate products and services.
Meet with customers to analyze financial needs and maximize sales opportunities. Offer all bank products, assist with other service needs, open new accounts (checking, savings, certificates of deposit, IRAs), discuss and sell loan products, and possess knowledge of online and mobile banking to promote and demonstrate to customers.
Meet customer expectations and achieve service quality standards. Participate in and oversee the sales referral process, ensuring customer financial needs are met and assist management in coaching and mentoring branch staff.
Perform all customer transactions and use technology to provide services most effectively and efficiently. Maintain and balance a cash box; use teller scanning equipment and other technology as required.
Act as vault teller, ensuring adequate branch cash for daily transactions, assisting with ordering and shipping currency and controlling cash distribution to tellers within prescribed limits.
Assist in community events (e.g., Habitat for Humanity) and participate in CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to the manager, maintaining personal knowledge of compliance and regulatory requirements.
Maintain knowledge of and comply with the bank’s Code of Conduct and all policies and procedures.
Requirements
Required Skills
Excellent verbal and written communication. Ability to write correspondence accurately and demonstrate products and services to customers.
Excellent interpersonal and customer service skills—attentiveness, information retention, tact, and diplomacy in dealing with customers and employees.
Strong analytical, problem‑solving, and decision‑making skills to uncover and resolve complex customer issues.
Ability to make sound decisions, including on-the‑spot decisions regarding customer transactions; weigh customer satisfaction against bank exposure to loss or fraud and think through and rationalize decisions.
Ability to interpret instructions given in written, oral, diagram, or scheduled form.
Deep understanding of retail banking and strong customer‑service skills, engaging customers in conversation about products and services.
Detail oriented with strong organizational skills and high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.
Required Experience
High school diploma or GED and a minimum of 1 year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate’s or bachelor’s degree in accounting, business, finance, economics, or a related field is preferred.
Preferred Experience
FIS/IBS (Integrated Banking Solutions).
Full-time/Part‑time Full‑time
FLSA Non‑exempt
Location(s) 1059 Bloomfield Avenue, West Caldwell, New Jersey 07006, United States
Total Rewards Summary We provide a comprehensive and competitive total rewards package including a base salary determined by factors such as role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission‑based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions.
In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health‑care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Detailed compensation and benefit information will be shared during the hiring process.
Job Details Pay Range: $17.31 – $28.85 per hour (the actual pay rate will depend on the person’s qualifications and experience)
Pay Transparency In accordance with the Fair Compensation Strategy mandated by the U.S. Government, this position lists the salary range in its job advertisement to support the Pay Transparency Law in affected states.
#J-18808-Ljbffr