ChronicCareIQ
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About The Role ChronicCareIQ is looking to add a Content and Learning Systems Specialist to build, manage, and optimize both our Support Platform and Learning Management System (LMS). This person will own content creation (documentation, videos, training modules) and system implementation (LMS + support tool setup, structure, and ongoing management). The role ensures scalable, high-quality training and support experiences for both customers and internal teams.
Key Responsibilities
Lead rollout, configuration, and management of the Support Platform (e.g., Zendesk) and LMS.
Ensure integration, reporting, and scalability.
Develop all support and learning content – written guides, SOPs, help center articles, onboarding materials, and videos.
Keep materials current with product updates.
Ensure new or updates to the product are thoroughly documented and shared through training with cross‑functional teams.
Build structured learning paths and hybrid (self‑serve + guided) programs.
Coordinate tool rollouts, track deliverables, and implement content governance processes.
Build and execute a unified community strategy that advances growth, user adoption, and retention targets.
Manage and coordinate multiple industry‑specific newsletters, leveraging AI tools to collect, curate, and summarize high‑quality content tailored to our target audience.
Analyze training data to identify patterns and optimize adaptive learning paths tailored to each user’s needs.
Create and manage customer‑facing videos using AI for campaigns and training initiatives.
Ideal Candidate Experience: 2 to 5 years; junior to mid‑level contributor.
Skills: LMS administration, support platform setup, content creation, training design, light project management.
Background: Teaching/training or technical writing preferred. SaaS or healthcare experience is a plus.
Traits: Organized, systems‑minded, and able to translate complex processes into simple, teachable content. Adaptable team player with a proven ability to adjust to shifting priorities and departmental goals. Versed in systems such as HubSpot, JIRA, Zendesk.
First‑Year Deliverables
Implement and launch Support Platform and LMS.
Create a centralized knowledge hub (support + learning).
Develop foundational documentation and training modules.
Establish content maintenance and versioning process.
Prepare both platforms for future AI/chatbot integration.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Human Resources
Industries Hospitals and Health Care
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About The Role ChronicCareIQ is looking to add a Content and Learning Systems Specialist to build, manage, and optimize both our Support Platform and Learning Management System (LMS). This person will own content creation (documentation, videos, training modules) and system implementation (LMS + support tool setup, structure, and ongoing management). The role ensures scalable, high-quality training and support experiences for both customers and internal teams.
Key Responsibilities
Lead rollout, configuration, and management of the Support Platform (e.g., Zendesk) and LMS.
Ensure integration, reporting, and scalability.
Develop all support and learning content – written guides, SOPs, help center articles, onboarding materials, and videos.
Keep materials current with product updates.
Ensure new or updates to the product are thoroughly documented and shared through training with cross‑functional teams.
Build structured learning paths and hybrid (self‑serve + guided) programs.
Coordinate tool rollouts, track deliverables, and implement content governance processes.
Build and execute a unified community strategy that advances growth, user adoption, and retention targets.
Manage and coordinate multiple industry‑specific newsletters, leveraging AI tools to collect, curate, and summarize high‑quality content tailored to our target audience.
Analyze training data to identify patterns and optimize adaptive learning paths tailored to each user’s needs.
Create and manage customer‑facing videos using AI for campaigns and training initiatives.
Ideal Candidate Experience: 2 to 5 years; junior to mid‑level contributor.
Skills: LMS administration, support platform setup, content creation, training design, light project management.
Background: Teaching/training or technical writing preferred. SaaS or healthcare experience is a plus.
Traits: Organized, systems‑minded, and able to translate complex processes into simple, teachable content. Adaptable team player with a proven ability to adjust to shifting priorities and departmental goals. Versed in systems such as HubSpot, JIRA, Zendesk.
First‑Year Deliverables
Implement and launch Support Platform and LMS.
Create a centralized knowledge hub (support + learning).
Develop foundational documentation and training modules.
Establish content maintenance and versioning process.
Prepare both platforms for future AI/chatbot integration.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Human Resources
Industries Hospitals and Health Care
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