Fluidra North America
Contract Technical & Warranty Support Rep I
Fluidra North America, Atlanta, Georgia, United States, 30383
Contract Technical & Warranty Support Rep I
Location: Atlanta, GA
What You Will Contribute
Provide mechanical and electrical troubleshooting and installation assistance, warranty support, and general customer service via phone, email, and chat software in accordance with Fluidra warranty and service guidelines.
Complete Tier 1 level product training to support pool owner customers with technical product inquiries.
Document all customer service interactions and process orders for replacement parts as necessary.
Provide support to pool owner customers for inquiries surrounding troubleshooting, installation, warranty processes, and other Fluidra programs.
Evaluate each non-warranty related accommodation thoroughly, and when necessary send accommodations to customer while tracking the dollars used in your individual discretionary non-warranty bucket to ensure allowance is not exceeded.
Review and authorize warranty service work to be performed by independent service companies.
Attend technical training classes to stay current with troubleshooting products.
Work with other team members to help achieve overall department goals and tasks.
Other duties as assigned.
What We Seek
Must be able to work in a fast‑paced environment and have the ability to multi‑task.
Must take direction well, follow instructions carefully, yet be comfortable using common sense and personal judgment to determine the validity of a warranty claim.
At least 6 months of “hands on” mechanical and electrical troubleshooting and/or repair experience desired.
Strong written and verbal communication skills. Must have 2 years experience delivering customer service with a positive attitude and cheerful disposition.
Must be able to type 50 WPM.
Possess a technical aptitude with an electrical or mechanical background.
Preferred
Experience with Oracle EBS a plus.
Pool and Spa Industry experience.
Call center experience.
Proficiency with MS Office tools.
Education High school diploma or equivalent.
Who We Are Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‑Pools®, iAquaLink®, Grand Effects®, Dell® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy‑efficiency, robotics and the Internet of Things.
Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.
Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.
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What You Will Contribute
Provide mechanical and electrical troubleshooting and installation assistance, warranty support, and general customer service via phone, email, and chat software in accordance with Fluidra warranty and service guidelines.
Complete Tier 1 level product training to support pool owner customers with technical product inquiries.
Document all customer service interactions and process orders for replacement parts as necessary.
Provide support to pool owner customers for inquiries surrounding troubleshooting, installation, warranty processes, and other Fluidra programs.
Evaluate each non-warranty related accommodation thoroughly, and when necessary send accommodations to customer while tracking the dollars used in your individual discretionary non-warranty bucket to ensure allowance is not exceeded.
Review and authorize warranty service work to be performed by independent service companies.
Attend technical training classes to stay current with troubleshooting products.
Work with other team members to help achieve overall department goals and tasks.
Other duties as assigned.
What We Seek
Must be able to work in a fast‑paced environment and have the ability to multi‑task.
Must take direction well, follow instructions carefully, yet be comfortable using common sense and personal judgment to determine the validity of a warranty claim.
At least 6 months of “hands on” mechanical and electrical troubleshooting and/or repair experience desired.
Strong written and verbal communication skills. Must have 2 years experience delivering customer service with a positive attitude and cheerful disposition.
Must be able to type 50 WPM.
Possess a technical aptitude with an electrical or mechanical background.
Preferred
Experience with Oracle EBS a plus.
Pool and Spa Industry experience.
Call center experience.
Proficiency with MS Office tools.
Education High school diploma or equivalent.
Who We Are Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‑Pools®, iAquaLink®, Grand Effects®, Dell® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy‑efficiency, robotics and the Internet of Things.
Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.
Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.
#J-18808-Ljbffr