TEKsystems
NOW HIRING CUSTOMER SERVICE REPS IN KING OF PRUSSIA!
This role will require you to be onsite 4 days a week. This position will work in a call center environment, working directly with our plan sponsors by answering incoming emails and calls, utilizing company policies to solve client issues, and escalating challenges to the managerial team when necessary. Individuals will also work cross‑functionally across teams in order to communicate and facilitate resolutions for any client satisfaction issues.
Day To Day
Assist with a book of business consisting of advisors and sponsors to ensure their servicing needs are being met and assist with administration issues.
Help manage client expectations to avoid any disconnects with process and timing standards.
Collaborate across all internal teams in order to resolve any client issues.
Identify and resolve system tickets at point of initial contact.
Share data‑driven insights with our product teams to improve our platform and planning roadmap.
Participate in scheduled client conference calls to provide plan status and updates on remediation of any client issues.
Conduct appropriate and timely follow‑up to ensure the highest level of service.
Creating tickets and providing follow‑up as required.
Support the team with handling complaints, troubleshooting problems, and providing solutions, and escalating to our Legal and Compliance Team when needed.
Posting interaction within our tooling to document updates to client accounts.
Additional Skills & Qualifications
Strong customer service and administrative skills
Ability to problem solve and think critically
Strong attention to detail
Call center experience preferred
Financial services experience preferred
Bilingual Spanish preferred
Job Type & Location This is a Contract to Hire position based out of Phoenix, AZ.
Pay And Benefits The pay range for this position is $24.00 – $25.00 per hour.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Day To Day
Assist with a book of business consisting of advisors and sponsors to ensure their servicing needs are being met and assist with administration issues.
Help manage client expectations to avoid any disconnects with process and timing standards.
Collaborate across all internal teams in order to resolve any client issues.
Identify and resolve system tickets at point of initial contact.
Share data‑driven insights with our product teams to improve our platform and planning roadmap.
Participate in scheduled client conference calls to provide plan status and updates on remediation of any client issues.
Conduct appropriate and timely follow‑up to ensure the highest level of service.
Creating tickets and providing follow‑up as required.
Support the team with handling complaints, troubleshooting problems, and providing solutions, and escalating to our Legal and Compliance Team when needed.
Posting interaction within our tooling to document updates to client accounts.
Additional Skills & Qualifications
Strong customer service and administrative skills
Ability to problem solve and think critically
Strong attention to detail
Call center experience preferred
Financial services experience preferred
Bilingual Spanish preferred
Job Type & Location This is a Contract to Hire position based out of Phoenix, AZ.
Pay And Benefits The pay range for this position is $24.00 – $25.00 per hour.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr