TEKsystems
Join to apply for the Bilingual Client Service Rep role at TEKsystems
Overview This position will work in a call center environment, working directly with our plan sponsors by answering incoming emails and calls, utilizing company policies to solve client issues, and escalating challenges to the managerial team when necessary. The individual will also work cross‑functionally across teams to communicate and facilitate resolutions for any client satisfaction issues.
Responsibilities
Assist with a book of business consisting of advisors and sponsors to ensure their servicing needs are met and assist with administration issues.
Help manage client expectations to avoid any disconnects with process and timing standards.
Collaborate across all internal teams to resolve any client issues.
Identify and resolve system tickets at point of initial contact.
Share data‑driven insights with our product teams to improve our platform and planning roadmap.
Participate in scheduled client conference calls to provide plan status and updates on remediation of any client issues.
Conduct appropriate and timely follow‑up to ensure the highest level of service.
Create tickets and provide follow‑up as required.
Support the team with handling complaints, troubleshooting problems, and providing solutions, and escalating to our Legal and Compliance Team when needed.
Document updates to client accounts within our tooling.
Qualifications
Strong customer service and administrative skills.
Ability to problem‑solve and think critically.
Strong attention to detail.
Call center experience preferred.
Financial services experience preferred.
Bilingual Spanish preferred.
Job Type & Location This is a Contract to Hire position based out of King of Prussia, PA.
Pay & Benefits The pay range for this position is $24.00 - $25.00/hr.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline: Jan 5, 2026.
EEO Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Overview This position will work in a call center environment, working directly with our plan sponsors by answering incoming emails and calls, utilizing company policies to solve client issues, and escalating challenges to the managerial team when necessary. The individual will also work cross‑functionally across teams to communicate and facilitate resolutions for any client satisfaction issues.
Responsibilities
Assist with a book of business consisting of advisors and sponsors to ensure their servicing needs are met and assist with administration issues.
Help manage client expectations to avoid any disconnects with process and timing standards.
Collaborate across all internal teams to resolve any client issues.
Identify and resolve system tickets at point of initial contact.
Share data‑driven insights with our product teams to improve our platform and planning roadmap.
Participate in scheduled client conference calls to provide plan status and updates on remediation of any client issues.
Conduct appropriate and timely follow‑up to ensure the highest level of service.
Create tickets and provide follow‑up as required.
Support the team with handling complaints, troubleshooting problems, and providing solutions, and escalating to our Legal and Compliance Team when needed.
Document updates to client accounts within our tooling.
Qualifications
Strong customer service and administrative skills.
Ability to problem‑solve and think critically.
Strong attention to detail.
Call center experience preferred.
Financial services experience preferred.
Bilingual Spanish preferred.
Job Type & Location This is a Contract to Hire position based out of King of Prussia, PA.
Pay & Benefits The pay range for this position is $24.00 - $25.00/hr.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline: Jan 5, 2026.
EEO Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr