TriCom Technical Services
Desktop Support Analyst
TriCom Technical Services, Kansas City, Missouri, United States, 64101
Senior Technical Recruiter at TriCom Technical Services
Responsibilities
Contribute to technical projects to maintain and improve the end‑user computing environment.
Provide troubleshooting and technical support to end‑users for technologies supporting the client’s end‑user computing environment across all client geographies (MO, NY, DC, and home offices) including VMware (VDI restarts, disconnects), MS Windows, macOS, laptops, PC hardware, MS Office 365, SCCM Self‑Service Software Portal, Active Directory (user updates, password resets), multifunction printers, and a variety of productivity software (e.g., Adobe Acrobat, Cisco Webex, Slack).
Work directly with end‑users to provide technical support via phone, in‑person, and Slack messages.
Create timely documentation in the client’s Jira Service Desk Ticketing System.
Requirements
Knowledge of how to use Microsoft Office, Windows, Cisco Webex, and other productivity tools.
Experience working in and leading a distributed or remote workplace.
Ability to work independently and manage time to complete assigned tasks/projects.
Effective time management, communication, and customer service skills.
Ability to work collaboratively and multitask in a fast‑paced environment.
Ability to maintain confidentiality of projects and information.
Ability to install, configure, and support software programs and operating systems.
Ability to support end‑user hardware (MacBook, Surface laptops, thin clients, monitors, printers).
Preferred
Relevant technology certifications: A+, Network+, Microsoft, Apple, etc.
This is a 12-month Contract opportunity with our Kansas City, MO client. 100% Paid employee Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately-vested company match) available with TriCom during the contract period. H‑1B Visa sponsorship is not available for this position.
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Contribute to technical projects to maintain and improve the end‑user computing environment.
Provide troubleshooting and technical support to end‑users for technologies supporting the client’s end‑user computing environment across all client geographies (MO, NY, DC, and home offices) including VMware (VDI restarts, disconnects), MS Windows, macOS, laptops, PC hardware, MS Office 365, SCCM Self‑Service Software Portal, Active Directory (user updates, password resets), multifunction printers, and a variety of productivity software (e.g., Adobe Acrobat, Cisco Webex, Slack).
Work directly with end‑users to provide technical support via phone, in‑person, and Slack messages.
Create timely documentation in the client’s Jira Service Desk Ticketing System.
Requirements
Knowledge of how to use Microsoft Office, Windows, Cisco Webex, and other productivity tools.
Experience working in and leading a distributed or remote workplace.
Ability to work independently and manage time to complete assigned tasks/projects.
Effective time management, communication, and customer service skills.
Ability to work collaboratively and multitask in a fast‑paced environment.
Ability to maintain confidentiality of projects and information.
Ability to install, configure, and support software programs and operating systems.
Ability to support end‑user hardware (MacBook, Surface laptops, thin clients, monitors, printers).
Preferred
Relevant technology certifications: A+, Network+, Microsoft, Apple, etc.
This is a 12-month Contract opportunity with our Kansas City, MO client. 100% Paid employee Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately-vested company match) available with TriCom during the contract period. H‑1B Visa sponsorship is not available for this position.
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