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Navia

Import Operations Specialist

Navia, Chicago, Illinois, United States

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Navia is a fully integrated freight and logistics company delivering empowered outcomes across all aspects of the supply chain, including sea freight, air freight, customs clearance, and third‑party logistics/e‑commerce.

Our Values:

Since 2003, we’ve been defined by driving innovation, delivering transparency, leading with high‑performance outcomes, and empowering partnerships.

Innovation – Since Navia began, we’ve been an early adopter of technology, and we’ve pushed the boundaries of that technology to drive even greater efficiency. By helping our clients transform their businesses, we’re also transforming our industry for the better.

Transparency – We’ve always believed that greater clarity delivers greater outcomes. That’s why Navia was founded on accountability, integrity, and loyalty. Our services and systems provide full visibility for clients, and our culture is one of total transparency.

Performance – Only people with years of on‑the‑ground experience can create freight‑forwarding solutions that move the industry ahead. We have the leading people, processes, and high‑performance technology in place to deliver consistently superior results.

Partnerships – Partnerships are at the heart of Navia. We’re a trusted team with an embedded collective spirit of going beyond the expected. By making the complex simple, we empower our clients to reach heights. With agility, efficiency, and experience, our purpose is simply this: to deliver value.

We are a growing business looking to bolster our footprint in North America and expand our presence in the market. As such, we are looking for a candidate to fulfill the role of Import Operations Specialist.

Base pay range $55,000.00/yr - $75,000.00/yr

Key responsibilities

Processing International Air and Sea shipments via Cargowise, including opening files, issuing documents, tracking and tracing, and billing.

Ensure documentation (Pre‑Alert, PL, CI, A/N, etc.) is accurately processed and released to carrier, broker, governmental agencies, agents, and customers in a timely manner.

Destination delivery management from release of goods at terminal/CFS to client’s door.

Participates in cross‑training necessary to achieve and maintain excellent customer service.

Follows key account SOPs and procedures as directed by sales and key account management.

Any other duties as directed by management.

Hourly role, eligible for overtime as required.

Minimum requirements

3–5 years of strong working knowledge of international transportation and logistics (ocean/air/drayage), preferably for a freight forwarder.

Intermediate proficiency in supply chain concepts and processes (i.e., incoterms, international supply chain, and/or procurement).

A well‑organized self‑starter who is highly detail‑oriented.

Must be capable of communicating and interacting effectively with individuals from various functional areas and diverse backgrounds.

Proficient in high‑volume data entry with a low error rate, including accurate input and verification of shipment and customs information.

Strong attention to detail with proven experience reviewing and validating data before submission to carriers, customs, or customers.

Basic proficiency in MS Office suite of products.

Intermediate knowledge of Cargowise.

Preferred qualifications

Prior experience in retail logistics supply chain.

Associate or Bachelor’s degree in logistics, supply chain, or international business.

Cargowise Certified Specialist.

Physical requirements

The job is performed indoors in a traditional office setting. Activities include extended periods of sitting while working at a computer and occasional fast‑paced operations and events.

The employee is occasionally required to stand; walk; sit; and reach with hands and arms.

Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

Ability to communicate orally with customers, vendors, management, and co‑workers. Regular use of the telephone, virtual meetings, and e‑mail for communication. Hearing, vision, and speaking within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents.

Good manual dexterity for the use of common office equipment such as computers, calculator, and copiers.

While performing the duties of this job, the employee is regularly required to sit; use hands to grasp, handle, or feel and operate a computer keyboard, mouse, and telephone keypad.

Seniority level Associate

Employment type Full‑time

Job function Administrative, Customer Service, and Accounting/Auditing

Industries Transportation, Logistics, Supply Chain and Storage

Benefits

Medical insurance

Vision insurance

401(k)

Referrals increase your chances of interviewing at Navia by 2x.

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