Lehigh Valley Health Network
Front Desk Specialist
Lehigh Valley Health Network, East Stroudsburg, Pennsylvania, United States
Front Desk Specialist
Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.
Join a team that delivers excellence.
We are a nationally recognized, forward‑thinking organization that offers plentiful opportunities to do great work. Our hospitals have earned best‑hospital awards, Magnet™ recognition and top safety grades. Whether you are considering a new career or continuing in your field, LVHN is an organization that values teamwork, compassion, and technology, striving every day to deliver the best health care possible.
Summary Coordinates all aspects of patient registration, insurance verification, and scheduling of patients accurately. Conducts patient interviews by phone and in‑person for the purpose of establishing an account by gathering demographic, insurance and clinical information to ensure appropriate patient scheduling and optimal financial clearance. Educates patients regarding financial responsibilities and collects out‑of‑pocket fees.
Job Duties
Interview patients using open‑ended questions to obtain pertinent demographic, insurance, and other information.
Engage patients throughout the registration process to create a welcoming and positive patient experience, whether in person or via phone.
Ensure referring providers' orders are complete and match the appointment scheduled. Obtain a new order prior to test or treatment if the order is incomplete or inaccurate.
Scan insurance cards, scripts, patient identification, and all pertinent documentation, including regulatory forms, accurately.
Secure signatures to ensure timely reimbursement, including consents specific to services rendered.
Determine and collect patient financial liability, create estimates when applicable, and refer patients to financial resources as needed for assistance with financial counseling.
Review daily schedules, identify potential scheduling conflicts affecting department flow, and confer with colleagues and providers to resolve them.
Maintain compliance with registration accuracy.
Minimum Qualifications
High school diploma or GED.
1 year of customer‑service or healthcare experience in a hospital and/or physician office.
Proficiency with computers and typing.
Ability to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness.
Successfully pass required training within two attempts.
Preferred Qualifications
Associate’s degree in health care or related field.
Knowledge of medical terminology.
Bi‑lingual in Spanish and English.
American Heart Association Basic Life Support certification (State of Pennsylvania).
Physical Demands Lift and carry up to 7 lbs.; continuous sitting >67%; frequent keyboard use; repetitive motion; frequent fine motor activity and wrist position deviation.
Job Description Disclaimer This position description provides the major duties, responsibilities, requirements and working conditions for this role. It is intended to be an accurate reflection of the current position; management reserves the right to revise or change it as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
Equal Employment Opportunity Statement Lehigh Valley Health Network is an equal‑opportunity employer. In accordance with federal, state, and local employment regulations, we provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, or other protected classes as defined by law. All personnel actions and programs will adhere to this policy.
Seniority Level Entry level
Employment Type Full‑time
Job Function Administrative
Industries Hospitals and Health Care
Req ID: wd-JR130491
#J-18808-Ljbffr
Join a team that delivers excellence.
We are a nationally recognized, forward‑thinking organization that offers plentiful opportunities to do great work. Our hospitals have earned best‑hospital awards, Magnet™ recognition and top safety grades. Whether you are considering a new career or continuing in your field, LVHN is an organization that values teamwork, compassion, and technology, striving every day to deliver the best health care possible.
Summary Coordinates all aspects of patient registration, insurance verification, and scheduling of patients accurately. Conducts patient interviews by phone and in‑person for the purpose of establishing an account by gathering demographic, insurance and clinical information to ensure appropriate patient scheduling and optimal financial clearance. Educates patients regarding financial responsibilities and collects out‑of‑pocket fees.
Job Duties
Interview patients using open‑ended questions to obtain pertinent demographic, insurance, and other information.
Engage patients throughout the registration process to create a welcoming and positive patient experience, whether in person or via phone.
Ensure referring providers' orders are complete and match the appointment scheduled. Obtain a new order prior to test or treatment if the order is incomplete or inaccurate.
Scan insurance cards, scripts, patient identification, and all pertinent documentation, including regulatory forms, accurately.
Secure signatures to ensure timely reimbursement, including consents specific to services rendered.
Determine and collect patient financial liability, create estimates when applicable, and refer patients to financial resources as needed for assistance with financial counseling.
Review daily schedules, identify potential scheduling conflicts affecting department flow, and confer with colleagues and providers to resolve them.
Maintain compliance with registration accuracy.
Minimum Qualifications
High school diploma or GED.
1 year of customer‑service or healthcare experience in a hospital and/or physician office.
Proficiency with computers and typing.
Ability to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness.
Successfully pass required training within two attempts.
Preferred Qualifications
Associate’s degree in health care or related field.
Knowledge of medical terminology.
Bi‑lingual in Spanish and English.
American Heart Association Basic Life Support certification (State of Pennsylvania).
Physical Demands Lift and carry up to 7 lbs.; continuous sitting >67%; frequent keyboard use; repetitive motion; frequent fine motor activity and wrist position deviation.
Job Description Disclaimer This position description provides the major duties, responsibilities, requirements and working conditions for this role. It is intended to be an accurate reflection of the current position; management reserves the right to revise or change it as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
Equal Employment Opportunity Statement Lehigh Valley Health Network is an equal‑opportunity employer. In accordance with federal, state, and local employment regulations, we provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, or other protected classes as defined by law. All personnel actions and programs will adhere to this policy.
Seniority Level Entry level
Employment Type Full‑time
Job Function Administrative
Industries Hospitals and Health Care
Req ID: wd-JR130491
#J-18808-Ljbffr