Hilton
Front Office Supervisor - The Bankers Alley Hotel, Tapestry Collection by Hilton
Hilton, Nashville, North Carolina, United States, 27856
Front Office Supervisor - The Bankers Alley Hotel, Tapestry Collection by Hilton
Join to apply for the Front Office Supervisor - The Bankers Alley Hotel, Tapestry Collection by Hilton role at Hilton. Qualifications
A natural leader with strong communication and people skills Passionate about hospitality—and excited to show off Nashville to travelers Organized, proactive, and confident in handling fast‑paced operations Someone who thrives in boutique environments where personality matters Experienced in hotel or guest‑facing leadership roles (Hilton experience = a plus!) Comfortable using hotel systems, solving problems, and coaching a team What will I be doing?
Assign work and supervise team member performance in all Front Office procedures including guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability. Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner. Support and assist team members in handling guest inquiries and requests and in resolving guest complaints. Schedule, assign daily work, lead pre‑shift meetings, inform and train team members. Monitor, observe and assist in evaluating team member performance. Monitor lobby traffic and adjust staffing accordingly. Values
Hospitality – We’re passionate about delivering exceptional guest experiences. Integrity – We do the right thing, all the time. Leadership – We’re leaders in our industry and in our communities. Teamwork – We’re team players in everything we do. Ownership – We’re the owners of our actions and decisions. Now – We operate with a sense of urgency and discipline. Key Attributes
Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Other Industries
Hospitality Referrals increase your chances of interviewing at Hilton by 2×. Get notified about new Front Office Supervisor jobs in Nashville, NC.
#J-18808-Ljbffr
Join to apply for the Front Office Supervisor - The Bankers Alley Hotel, Tapestry Collection by Hilton role at Hilton. Qualifications
A natural leader with strong communication and people skills Passionate about hospitality—and excited to show off Nashville to travelers Organized, proactive, and confident in handling fast‑paced operations Someone who thrives in boutique environments where personality matters Experienced in hotel or guest‑facing leadership roles (Hilton experience = a plus!) Comfortable using hotel systems, solving problems, and coaching a team What will I be doing?
Assign work and supervise team member performance in all Front Office procedures including guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability. Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner. Support and assist team members in handling guest inquiries and requests and in resolving guest complaints. Schedule, assign daily work, lead pre‑shift meetings, inform and train team members. Monitor, observe and assist in evaluating team member performance. Monitor lobby traffic and adjust staffing accordingly. Values
Hospitality – We’re passionate about delivering exceptional guest experiences. Integrity – We do the right thing, all the time. Leadership – We’re leaders in our industry and in our communities. Teamwork – We’re team players in everything we do. Ownership – We’re the owners of our actions and decisions. Now – We operate with a sense of urgency and discipline. Key Attributes
Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Other Industries
Hospitality Referrals increase your chances of interviewing at Hilton by 2×. Get notified about new Front Office Supervisor jobs in Nashville, NC.
#J-18808-Ljbffr