Hilton Worldwide, Inc.
Front Office Supervisor - The Bankers Alley Hotel, Tapestry Collection by Hilton
Hilton Worldwide, Inc., Nashville, Tennessee, United States, 37247
Job Description - Front Office Supervisor - The Bankers Alley Hotel, Tapestry Collection by Hilton (HOT0C6BS)
Job Number HOT0C6BS
Work Locations The Bankers Alley Hotel, Tapestry Collection by Hilton 222 3rd Avenue North Nashville, TN 37201
Where Boutique Style Meets Music City Charm—Lead the Front Office Experience.
Lead with Warmth. Deliver with Style. Inspire with Nashville Spirit.
At Canopy by Hilton – Bankers Alley, hospitality isn’t just a service—it’s a vibe. Our boutique, art‑forward property sits in the heart of downtown Nashville, welcoming guests who want a local, authentic, and elevated experience. As a Front Office Supervisor, you’ll set the tone for that experience from the moment guests walk through our doors.
We’re looking for an energetic leader who loves people, embraces Nashville’s creative culture, and knows how to inspire a team to deliver exceptional, personalized service. If you’re ready to blend operational excellence with genuine southern charm, this role is the perfect stage.
What we are looking for:
A natural leader with strong communication and people skills
Passionate about hospitality—and excited to show off Nashville to travelers
Organized, proactive, and confident in handling fast‑paced operations
Someone who thrives in boutique environments where personality matters
Experienced in hotel or guest‑facing leadership roles (Hilton experience = a plus!)
Comfortable using hotel systems, solving problems, and coaching a team
If this describes the type of environment you thrive in and live up to a challenge then apply today!
A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
Schedule, assign daily work, lead pre‑shift meetings, inform and train team members
Monitor, observe and assist in evaluating team member performance
Monitor lobby traffic and adjust staffing accordingly
What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Schedule Full‑time
Brand: Tapestry Collection by Hilton
Job: Guest Services, Operations, and Front Office
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Job Number HOT0C6BS
Work Locations The Bankers Alley Hotel, Tapestry Collection by Hilton 222 3rd Avenue North Nashville, TN 37201
Where Boutique Style Meets Music City Charm—Lead the Front Office Experience.
Lead with Warmth. Deliver with Style. Inspire with Nashville Spirit.
At Canopy by Hilton – Bankers Alley, hospitality isn’t just a service—it’s a vibe. Our boutique, art‑forward property sits in the heart of downtown Nashville, welcoming guests who want a local, authentic, and elevated experience. As a Front Office Supervisor, you’ll set the tone for that experience from the moment guests walk through our doors.
We’re looking for an energetic leader who loves people, embraces Nashville’s creative culture, and knows how to inspire a team to deliver exceptional, personalized service. If you’re ready to blend operational excellence with genuine southern charm, this role is the perfect stage.
What we are looking for:
A natural leader with strong communication and people skills
Passionate about hospitality—and excited to show off Nashville to travelers
Organized, proactive, and confident in handling fast‑paced operations
Someone who thrives in boutique environments where personality matters
Experienced in hotel or guest‑facing leadership roles (Hilton experience = a plus!)
Comfortable using hotel systems, solving problems, and coaching a team
If this describes the type of environment you thrive in and live up to a challenge then apply today!
A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
Schedule, assign daily work, lead pre‑shift meetings, inform and train team members
Monitor, observe and assist in evaluating team member performance
Monitor lobby traffic and adjust staffing accordingly
What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Schedule Full‑time
Brand: Tapestry Collection by Hilton
Job: Guest Services, Operations, and Front Office
#J-18808-Ljbffr