Progress Residential®
Join to apply for the
Service Technician III - HVAC
role at
Progress Residential® .
As a leading property manager of single‑family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people‑first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.
Position Summary The Service Technician III - HVAC is a key associate in providing an outstanding customer experience while managing cost and expense controls. The Service Technician III - HVAC works on the Property Management team to inspect, troubleshoot and repair HVAC systems in our Progress Residential single‑family homes. Additional residential maintenance and repairs are required as needed.
Essential Functions
Ability to quickly assess the situation and determine the appropriate steps necessary to resolve service requests while providing outstanding customer service and representing Progress Residential.
Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement and modifications of equipment or systems as needed or requested by customers, involving the following daily:
Electrical, plumbing and HVAC systems
Appliances
Water irrigation systems
Stairs, gates, fences, patios, railings
Tile, carpet, and flooring
Roofing, gutters, fasteners
Interior/exterior lights and ceiling fans
Fireplaces and gas fixtures
Shutters, doors, cabinets, windows, sliding glass doors and locks
Leaks
Drywall and painting
Pool areas, tile, hot tub/spa, pool furniture
Other service areas as required.
Diagnose and troubleshoot advanced issues and then repair or replace defective equipment, components, or wiring on HVAC equipment.
Report all major repairs or replacements prior to any expenditure of funds.
Always be aware of the condition of the property and take immediate steps to correct any unsafe condition.
Conduct all business in accordance with company policies and procedures and all state and federal regulations (e.g., Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.).
Ensure all workplace safety standards and practices are upheld.
Complete service requests in a professional timely manner.
Maintain regular attendance and excellent punctuality.
Perform all other duties assigned.
Qualifications
High school diploma or equivalent required.
Minimum of 5 years’ general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.).
Technical college or trade program with HVAC certification preferred.
EPA certification required.
Minimum 5 years experience providing routine maintenance, cleaning, inspection and repair of warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical.
Experience repairing all makes & models of residential appliances in customers’ homes preferred.
Ability to maintain, inspect, diagnose and troubleshoot advanced issues and then repair or replace defective equipment or components on standard household appliances preferred.
Ability to install all makes & models of residential appliances preferred.
Must have own basic tools required to perform ongoing service in a residential environment.
Maintain reliable transportation daily that can safely transport required materials (e.g., ladders, hot water heaters, appliances).
Valid driver’s license in the working state.
Available for on-call service, weekends and evenings as needed.
Previous experience in the single-family or multi-family rental industry preferred.
Ability to work and cope well under pressure, meeting multiple and sometimes competing and tight deadlines.
Ability to interact with residents, vendors/contractors tactfully and professionally.
Strong organizational skills, communication and people skills.
Typical physical demands – regular sitting and standing for several hours, climbing stairs, lifting up to 50 pounds.
Knowledge of all pertinent laws and EPA and OSHA regulations.
Working knowledge of Microsoft Office and proficiency with handheld computer (e.g., smartphone, iPad).
Honesty, ethical conduct and confidentiality.
What You Can Expect From Us
Competitive compensation – including performance‑based bonuses that reward your contributions.
Comprehensive benefits package – medical, dental, vision, parental leave, 401(k) with company match and more.
Generous time off – enjoy PTO based on tenure, 10 paid holidays and 1 floating holiday.
Ongoing learning and development – quarterly summits, town hall meetings and continuous training to support your professional growth.
A culture that celebrates you – collaboration, recognition and having fun while doing important work.
This summary is not an all‑inclusive description of job duties. Other duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Employment with Progress Residential is conditional on a satisfactory background and drug screen.
Progress Residential is a proud Equal Opportunity employer, m/f/d/v.
Privacy Policy
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Service Technician III - HVAC
role at
Progress Residential® .
As a leading property manager of single‑family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people‑first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.
Position Summary The Service Technician III - HVAC is a key associate in providing an outstanding customer experience while managing cost and expense controls. The Service Technician III - HVAC works on the Property Management team to inspect, troubleshoot and repair HVAC systems in our Progress Residential single‑family homes. Additional residential maintenance and repairs are required as needed.
Essential Functions
Ability to quickly assess the situation and determine the appropriate steps necessary to resolve service requests while providing outstanding customer service and representing Progress Residential.
Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement and modifications of equipment or systems as needed or requested by customers, involving the following daily:
Electrical, plumbing and HVAC systems
Appliances
Water irrigation systems
Stairs, gates, fences, patios, railings
Tile, carpet, and flooring
Roofing, gutters, fasteners
Interior/exterior lights and ceiling fans
Fireplaces and gas fixtures
Shutters, doors, cabinets, windows, sliding glass doors and locks
Leaks
Drywall and painting
Pool areas, tile, hot tub/spa, pool furniture
Other service areas as required.
Diagnose and troubleshoot advanced issues and then repair or replace defective equipment, components, or wiring on HVAC equipment.
Report all major repairs or replacements prior to any expenditure of funds.
Always be aware of the condition of the property and take immediate steps to correct any unsafe condition.
Conduct all business in accordance with company policies and procedures and all state and federal regulations (e.g., Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.).
Ensure all workplace safety standards and practices are upheld.
Complete service requests in a professional timely manner.
Maintain regular attendance and excellent punctuality.
Perform all other duties assigned.
Qualifications
High school diploma or equivalent required.
Minimum of 5 years’ general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.).
Technical college or trade program with HVAC certification preferred.
EPA certification required.
Minimum 5 years experience providing routine maintenance, cleaning, inspection and repair of warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical.
Experience repairing all makes & models of residential appliances in customers’ homes preferred.
Ability to maintain, inspect, diagnose and troubleshoot advanced issues and then repair or replace defective equipment or components on standard household appliances preferred.
Ability to install all makes & models of residential appliances preferred.
Must have own basic tools required to perform ongoing service in a residential environment.
Maintain reliable transportation daily that can safely transport required materials (e.g., ladders, hot water heaters, appliances).
Valid driver’s license in the working state.
Available for on-call service, weekends and evenings as needed.
Previous experience in the single-family or multi-family rental industry preferred.
Ability to work and cope well under pressure, meeting multiple and sometimes competing and tight deadlines.
Ability to interact with residents, vendors/contractors tactfully and professionally.
Strong organizational skills, communication and people skills.
Typical physical demands – regular sitting and standing for several hours, climbing stairs, lifting up to 50 pounds.
Knowledge of all pertinent laws and EPA and OSHA regulations.
Working knowledge of Microsoft Office and proficiency with handheld computer (e.g., smartphone, iPad).
Honesty, ethical conduct and confidentiality.
What You Can Expect From Us
Competitive compensation – including performance‑based bonuses that reward your contributions.
Comprehensive benefits package – medical, dental, vision, parental leave, 401(k) with company match and more.
Generous time off – enjoy PTO based on tenure, 10 paid holidays and 1 floating holiday.
Ongoing learning and development – quarterly summits, town hall meetings and continuous training to support your professional growth.
A culture that celebrates you – collaboration, recognition and having fun while doing important work.
This summary is not an all‑inclusive description of job duties. Other duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Employment with Progress Residential is conditional on a satisfactory background and drug screen.
Progress Residential is a proud Equal Opportunity employer, m/f/d/v.
Privacy Policy
#J-18808-Ljbffr