Progress Residential®
Progress Residential is a leading property manager of single‑family rental homes nationwide. We pride ourselves on delivering an enjoyable living experience for residents and a people‑first culture for our team. For two consecutive years our employees have voted Progress a certified Great Place to Work®.
Position Summary Service Technician III – HVAC is a key associate in providing an outstanding customer experience while ensuring cost and expense controls. The technician works on the Property Management team to inspect, troubleshoot, and repair HVAC systems in our Progress Residential single‑family homes. Additional residential maintenance and repairs are required as needed.
Essential Functions
Ability to quickly assess the situation and determine steps necessary to resolve service requests while providing outstanding customer service.
Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement and modifications of equipment or systems. Daily tasks include:
Electrical, plumbing and HVAC systems
Appliances
Water irrigation systems
Stairs, gates, fences, patios, railings
Tile, carpet, and flooring
Roofing, gutters, fasteners
Interior/exterior lights and ceiling fans
Fireplaces and gas fixtures
Shutters, doors, cabinets, windows, sliding glass doors and locks
Leaks
Drywall and painting
Pool areas, tile, hot tub/spa, pool furniture
Other service areas as required
Diagnose and troubleshoot advanced issues and repair or replace defective equipment, components, or wiring on HVAC equipment.
Report all major repairs or replacements prior to any expenditure of funds.
Always be aware of property condition and take immediate steps to correct any unsafe condition.
Conduct all business in accordance with company policies, procedures and all state and federal regulations (e.g., Lead Based Paint, ADA, Fair Housing, HAZCOM, OSHA).
Ensure all workplace safety standards and practices are upheld.
Complete service requests in a professional timely manner.
Maintain regular attendance and excellent punctuality.
All other duties assigned.
Qualifications
High school diploma or equivalent required.
Minimum of 5 years’ experience in general service and maintenance (painting, plumbing, carpentry, electrical, drywall repair, etc.).
HVAC Certification preferred; technical college or trade program with HVAC qualifies.
EPA Certification required.
Minimum 5 years’ experience providing routine maintenance, cleaning, inspection and repair of warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical.
Experience repairing all makes and models of residential appliances in customers’ homes preferred.
Ability to maintain, inspect, diagnose and troubleshoot advanced issues and then repair or replace defective equipment or components on standard household appliances preferred.
Ability to install all makes and models of residential appliances preferred.
Employee must have basic tools required to perform ongoing service in a residential environment.
Maintain reliable transportation that can safely transport required materials (e.g., ladders, hot water heaters, appliances).
Must possess a valid driver’s license in the working state.
Available for on‑call service, weekends and evenings as needed.
Previous experience in either the single‑family or multi‑family rental industry preferred.
Must cope well under pressure and meet multiple competing deadlines.
Ability to interact with residents, vendors, and contractors tactfully and professionally.
Strong organizational, communication and people skills.
Typical physical demands: sitting and standing for several hours, climbing stairs, lifting up to 50 lbs.
Must be knowledgeable of all pertinent laws, EPA, OSHA regulations.
Working knowledge of Microsoft Office and proficiency with handheld devices (smartphone, iPad preferred).
Honest, ethical, and capable of handling confidential information.
What You Can Expect From Us
Competitive compensation including performance‑based bonuses.
Comprehensive benefits package—medical, dental, vision, parental leave, 401(k) with company match and more.
Generous time off—PTO based on tenure, 10 paid holidays and 1 floating holiday.
Ongoing learning and development—quarterly summits, town hall meetings, continuous training.
A culture that celebrates you—collaboration, recognition, and fun while doing important work.
This summary is not an all‑inclusive description of job duties. Other duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon company need.
Employment with Progress Residential is conditional on a satisfactory background and drug screen.
Progress Residential is a proud Equal Opportunity employer, m/f/d/v.
#J-18808-Ljbffr
Position Summary Service Technician III – HVAC is a key associate in providing an outstanding customer experience while ensuring cost and expense controls. The technician works on the Property Management team to inspect, troubleshoot, and repair HVAC systems in our Progress Residential single‑family homes. Additional residential maintenance and repairs are required as needed.
Essential Functions
Ability to quickly assess the situation and determine steps necessary to resolve service requests while providing outstanding customer service.
Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement and modifications of equipment or systems. Daily tasks include:
Electrical, plumbing and HVAC systems
Appliances
Water irrigation systems
Stairs, gates, fences, patios, railings
Tile, carpet, and flooring
Roofing, gutters, fasteners
Interior/exterior lights and ceiling fans
Fireplaces and gas fixtures
Shutters, doors, cabinets, windows, sliding glass doors and locks
Leaks
Drywall and painting
Pool areas, tile, hot tub/spa, pool furniture
Other service areas as required
Diagnose and troubleshoot advanced issues and repair or replace defective equipment, components, or wiring on HVAC equipment.
Report all major repairs or replacements prior to any expenditure of funds.
Always be aware of property condition and take immediate steps to correct any unsafe condition.
Conduct all business in accordance with company policies, procedures and all state and federal regulations (e.g., Lead Based Paint, ADA, Fair Housing, HAZCOM, OSHA).
Ensure all workplace safety standards and practices are upheld.
Complete service requests in a professional timely manner.
Maintain regular attendance and excellent punctuality.
All other duties assigned.
Qualifications
High school diploma or equivalent required.
Minimum of 5 years’ experience in general service and maintenance (painting, plumbing, carpentry, electrical, drywall repair, etc.).
HVAC Certification preferred; technical college or trade program with HVAC qualifies.
EPA Certification required.
Minimum 5 years’ experience providing routine maintenance, cleaning, inspection and repair of warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical.
Experience repairing all makes and models of residential appliances in customers’ homes preferred.
Ability to maintain, inspect, diagnose and troubleshoot advanced issues and then repair or replace defective equipment or components on standard household appliances preferred.
Ability to install all makes and models of residential appliances preferred.
Employee must have basic tools required to perform ongoing service in a residential environment.
Maintain reliable transportation that can safely transport required materials (e.g., ladders, hot water heaters, appliances).
Must possess a valid driver’s license in the working state.
Available for on‑call service, weekends and evenings as needed.
Previous experience in either the single‑family or multi‑family rental industry preferred.
Must cope well under pressure and meet multiple competing deadlines.
Ability to interact with residents, vendors, and contractors tactfully and professionally.
Strong organizational, communication and people skills.
Typical physical demands: sitting and standing for several hours, climbing stairs, lifting up to 50 lbs.
Must be knowledgeable of all pertinent laws, EPA, OSHA regulations.
Working knowledge of Microsoft Office and proficiency with handheld devices (smartphone, iPad preferred).
Honest, ethical, and capable of handling confidential information.
What You Can Expect From Us
Competitive compensation including performance‑based bonuses.
Comprehensive benefits package—medical, dental, vision, parental leave, 401(k) with company match and more.
Generous time off—PTO based on tenure, 10 paid holidays and 1 floating holiday.
Ongoing learning and development—quarterly summits, town hall meetings, continuous training.
A culture that celebrates you—collaboration, recognition, and fun while doing important work.
This summary is not an all‑inclusive description of job duties. Other duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon company need.
Employment with Progress Residential is conditional on a satisfactory background and drug screen.
Progress Residential is a proud Equal Opportunity employer, m/f/d/v.
#J-18808-Ljbffr