Noble House Hotels & Resorts
Front Office/Guest Service Manager
Noble House Hotels & Resorts, Florida, New York, United States
Little Palm Island is one of a kind, located on a private island 30 minutes from Key West, accessible only by our private ferry. With 30 luxury suites, a Balinese-style spa, and an exclusive waterside dining area overlooking the Atlantic Ocean, it offers guests sunset views and fire pits for a nightcap.
Job Type: Full-time
Guest Services Manager Responsibilities
You oversee daily operations of the Guest Services Team, including Concierge, Front Desk, Dockmaster, Dockhand, and Beach Attendant. As Guest Services Manager, you drive guest experience service levels and execute the GM’s vision for Little Palm. This hands‑on position requires you to work side by side with your team to create unforgettable experiences and achieve desired service levels. Requirements
As the Guest Services Manager, your welcoming personality and experience leading a team at a luxury resort will mentor and train the Guest Services team to deliver exceptional service. You have the drive to exceed expectations at this iconic location. Our Culture: Individual Distinction, Collective Soul
The Noble House Hotel & Resorts philosophy emphasizes location, distinction, and soul. Our properties are not a one‑size‑fits‑all, and neither are our associates. We are a group of individuals who share a passion for hospitality and let our personalities shine. We like to have fun. Compensation and Benefits
You will receive competitive pay, bonus opportunities, a matching 401(k), health benefits, PTO, generous travel benefits, and the chance to lead a team in paradise. Equal Opportunity Employer
Noble House Hotels & Resorts is proud to encourage and support an environment where everyone can be a successful team member as their authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. Seniority Level: Mid‑Senior level · Employment Type: Full-time · Job Function: Other · Industries: Hospitality
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You oversee daily operations of the Guest Services Team, including Concierge, Front Desk, Dockmaster, Dockhand, and Beach Attendant. As Guest Services Manager, you drive guest experience service levels and execute the GM’s vision for Little Palm. This hands‑on position requires you to work side by side with your team to create unforgettable experiences and achieve desired service levels. Requirements
As the Guest Services Manager, your welcoming personality and experience leading a team at a luxury resort will mentor and train the Guest Services team to deliver exceptional service. You have the drive to exceed expectations at this iconic location. Our Culture: Individual Distinction, Collective Soul
The Noble House Hotel & Resorts philosophy emphasizes location, distinction, and soul. Our properties are not a one‑size‑fits‑all, and neither are our associates. We are a group of individuals who share a passion for hospitality and let our personalities shine. We like to have fun. Compensation and Benefits
You will receive competitive pay, bonus opportunities, a matching 401(k), health benefits, PTO, generous travel benefits, and the chance to lead a team in paradise. Equal Opportunity Employer
Noble House Hotels & Resorts is proud to encourage and support an environment where everyone can be a successful team member as their authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. Seniority Level: Mid‑Senior level · Employment Type: Full-time · Job Function: Other · Industries: Hospitality
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