Progress Residential®
Service Technician II
role at
Progress Residential®
Ready to make an impact with a dynamic, forward‑thinking company? As a leading property manager of single‑family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people‑first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.
Position Summary The Service Technician II is a key associate who provides outstanding customer experience while maintaining cost and expense controls. The Service Technician II works on the Property Management team to inspect, troubleshoot, and repair various systems and components in our Progress Residential single‑family homes. Additional residential maintenance and repairs are required as needed.
Essential Functions
Quickly assess situations and determine appropriate steps to resolve service requests while providing outstanding customer service and representing Progress Residential.
Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement and modifications of equipment or systems as needed:
Electrical, plumbing
Appliances
Water irrigation systems
Stairs, gates, fences, patios, railings
Tile, carpet, and flooring
Roofing, gutters, fasteners
Interior/exterior lights and ceiling fans
Fireplaces and gas fixtures
Shutters, doors, cabinets, windows, sliding glass doors and locks
Leaks
Drywall and painting
Pool areas, tile, hot tub/spa, pool furniture
Other service areas as required
Diagnose and troubleshoot basic HVAC items including thermostat, batteries, and filters.
Report all major repairs or replacements before any expenditure of funds.
Ensure immediate correction of any unsafe property conditions.
Conduct all business in accordance with company policies, procedures, and all state and federal regulations (e.g., Lead Based Paint, ADA, Fair Housing, HAZCOM, OSHA).
Uphold workplace safety standards and practices.
Complete service requests in a professional, timely manner.
Maintain regular attendance and excellent punctuality.
Follow fleet vehicle maintenance schedule and keep an organized, clean vehicle/workspace.
Adhere to all fleet policies and procedures for safety‑sensitive work.
Qualifications
High school diploma or equivalent required.
EPA certification required.
Technical college or trade program with HVAC certification is preferred.
Valid driver’s license in the working state.
Minimum of three years’ experience in general service and maintenance (painting, plumbing, carpentry, electrical, drywall repair, etc.).
Employee must have their own tools required to perform ongoing residential service.
Minimum two years’ experience repairing all makes & models of residential appliances preferred.
Ability to maintain, inspect, diagnose, and troubleshoot typical appliance issues and replace defective components preferred.
Ability to install all makes & models of residential appliances preferred.
Availability for on‑call service, weekends, and evenings as needed.
Previous experience in single‑family or multi‑family rental industry preferred.
Ability to work well under pressure, meet multiple competing deadlines.
Professional interaction with residents, vendors, and contractors.
Strong organizational, communication, and people skills.
Typical physical demands: regularly required sitting and standing for several hours at a time, climbing stairs, and lifting 50 pounds.
Knowledge of all pertinent laws and EPA and OSHA regulations.
Working knowledge of Microsoft Office software and handheld computer (iPad preferred).
Honest, ethical, and confidential handling of information.
What You Can Expect From Us
Competitive compensation, including performance‑based bonuses that reward your contributions.
Comprehensive benefits package – medical, dental, vision, parental leave, 401(k) with company match, and more.
Generous time off – enjoy PTO based on tenure, ten paid holidays, and one floating holiday.
Ongoing learning and development – quarterly summits, town hall meetings, and continuous training to support your professional growth.
A culture that celebrates you – collaboration, recognition, and fun while doing important work.
This summary is not an all‑inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based on company need.
Employment with Progress Residential is conditional on a satisfactory background and drug screen.
Progress Residential is a proud Equal Opportunity employer, m/f/d/v.
#J-18808-Ljbffr
role at
Progress Residential®
Ready to make an impact with a dynamic, forward‑thinking company? As a leading property manager of single‑family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people‑first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.
Position Summary The Service Technician II is a key associate who provides outstanding customer experience while maintaining cost and expense controls. The Service Technician II works on the Property Management team to inspect, troubleshoot, and repair various systems and components in our Progress Residential single‑family homes. Additional residential maintenance and repairs are required as needed.
Essential Functions
Quickly assess situations and determine appropriate steps to resolve service requests while providing outstanding customer service and representing Progress Residential.
Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement and modifications of equipment or systems as needed:
Electrical, plumbing
Appliances
Water irrigation systems
Stairs, gates, fences, patios, railings
Tile, carpet, and flooring
Roofing, gutters, fasteners
Interior/exterior lights and ceiling fans
Fireplaces and gas fixtures
Shutters, doors, cabinets, windows, sliding glass doors and locks
Leaks
Drywall and painting
Pool areas, tile, hot tub/spa, pool furniture
Other service areas as required
Diagnose and troubleshoot basic HVAC items including thermostat, batteries, and filters.
Report all major repairs or replacements before any expenditure of funds.
Ensure immediate correction of any unsafe property conditions.
Conduct all business in accordance with company policies, procedures, and all state and federal regulations (e.g., Lead Based Paint, ADA, Fair Housing, HAZCOM, OSHA).
Uphold workplace safety standards and practices.
Complete service requests in a professional, timely manner.
Maintain regular attendance and excellent punctuality.
Follow fleet vehicle maintenance schedule and keep an organized, clean vehicle/workspace.
Adhere to all fleet policies and procedures for safety‑sensitive work.
Qualifications
High school diploma or equivalent required.
EPA certification required.
Technical college or trade program with HVAC certification is preferred.
Valid driver’s license in the working state.
Minimum of three years’ experience in general service and maintenance (painting, plumbing, carpentry, electrical, drywall repair, etc.).
Employee must have their own tools required to perform ongoing residential service.
Minimum two years’ experience repairing all makes & models of residential appliances preferred.
Ability to maintain, inspect, diagnose, and troubleshoot typical appliance issues and replace defective components preferred.
Ability to install all makes & models of residential appliances preferred.
Availability for on‑call service, weekends, and evenings as needed.
Previous experience in single‑family or multi‑family rental industry preferred.
Ability to work well under pressure, meet multiple competing deadlines.
Professional interaction with residents, vendors, and contractors.
Strong organizational, communication, and people skills.
Typical physical demands: regularly required sitting and standing for several hours at a time, climbing stairs, and lifting 50 pounds.
Knowledge of all pertinent laws and EPA and OSHA regulations.
Working knowledge of Microsoft Office software and handheld computer (iPad preferred).
Honest, ethical, and confidential handling of information.
What You Can Expect From Us
Competitive compensation, including performance‑based bonuses that reward your contributions.
Comprehensive benefits package – medical, dental, vision, parental leave, 401(k) with company match, and more.
Generous time off – enjoy PTO based on tenure, ten paid holidays, and one floating holiday.
Ongoing learning and development – quarterly summits, town hall meetings, and continuous training to support your professional growth.
A culture that celebrates you – collaboration, recognition, and fun while doing important work.
This summary is not an all‑inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based on company need.
Employment with Progress Residential is conditional on a satisfactory background and drug screen.
Progress Residential is a proud Equal Opportunity employer, m/f/d/v.
#J-18808-Ljbffr