Infosys BPM
Business Development Manager – Client Services
Infosys BPM Limited is seeking an Associate Manager – Client Services to manage and expand the footprint in large named accounts. The role focuses on Retail, CPG and Logistics, maintaining a business footprint while expanding across lines of business.
Key Responsibilities
Client relationship management and business development: manage client relationships, build a project portfolio, own the opportunity management cycle: Prospect‑Evaluate‑Propose‑Close.
Client delivery assurance: collaborate with delivery stakeholders to ensure fulfillment of all commitments and SLA compliance.
Account planning and governance: create account plan including relationships, opportunities, price decisions.
Navigate account to identify varied deals; form and lead pursuit teams, understand client drivers and competitors.
Interface with client on expectations, develop account plan, review and follow it.
Drive MSA/SOWs/Payments, resolve delivery escalations and complaints.
Required Experience
Significant business development and account management experience.
Track record of interacting and building relationships with CXO level client contact.
Experience in navigating large multinational client accounts.
Understanding of sales cycle, key influencers, budget cycles and client’s bid process.
Hands‑on experience with proposal creation and leading proposal presentations.
Ability to collaborate with internal cross‑functional teams for support.
Strong leadership, interpersonal, communication and presentation skills.
Understanding of BPO, Management Consulting and Business Consulting engagement experience.
Basic Qualifications
Bachelor’s degree or foreign equivalent from an accredited institution.
7+ years of experience with strong sales/relationship management/account management experience.
Preferred Qualifications
Knowledge of Retail, Consumer Product Goods and Logistics industry trends.
Good understanding of industry specific business issues and drivers.
Experience with creating and driving alliances and partnerships with vendors.
Experience managing large multi‑location consulting engagement teams.
Track record as an Account Manager in a rapidly growing client relationship.
Work Model and Location This role is a hybrid work model with the option to work from home when not at a client site. The preference is to be located near Charlotte, NC metro area. The role requires domestic and international business travel and flexibility to work cross‑time zones with cross‑functional team members to support client programs.
Other Information Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. You should be able to communicate by telephone, email, or face to face.
Equal Opportunity Employer Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
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Key Responsibilities
Client relationship management and business development: manage client relationships, build a project portfolio, own the opportunity management cycle: Prospect‑Evaluate‑Propose‑Close.
Client delivery assurance: collaborate with delivery stakeholders to ensure fulfillment of all commitments and SLA compliance.
Account planning and governance: create account plan including relationships, opportunities, price decisions.
Navigate account to identify varied deals; form and lead pursuit teams, understand client drivers and competitors.
Interface with client on expectations, develop account plan, review and follow it.
Drive MSA/SOWs/Payments, resolve delivery escalations and complaints.
Required Experience
Significant business development and account management experience.
Track record of interacting and building relationships with CXO level client contact.
Experience in navigating large multinational client accounts.
Understanding of sales cycle, key influencers, budget cycles and client’s bid process.
Hands‑on experience with proposal creation and leading proposal presentations.
Ability to collaborate with internal cross‑functional teams for support.
Strong leadership, interpersonal, communication and presentation skills.
Understanding of BPO, Management Consulting and Business Consulting engagement experience.
Basic Qualifications
Bachelor’s degree or foreign equivalent from an accredited institution.
7+ years of experience with strong sales/relationship management/account management experience.
Preferred Qualifications
Knowledge of Retail, Consumer Product Goods and Logistics industry trends.
Good understanding of industry specific business issues and drivers.
Experience with creating and driving alliances and partnerships with vendors.
Experience managing large multi‑location consulting engagement teams.
Track record as an Account Manager in a rapidly growing client relationship.
Work Model and Location This role is a hybrid work model with the option to work from home when not at a client site. The preference is to be located near Charlotte, NC metro area. The role requires domestic and international business travel and flexibility to work cross‑time zones with cross‑functional team members to support client programs.
Other Information Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. You should be able to communicate by telephone, email, or face to face.
Equal Opportunity Employer Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
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