Athletico
Join to apply for the
Front Office Coordinator Float
role at
Athletico .
Position Summary Reporting to the Regional Director, the Patient Experience Coordinator Float (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front‑office experience. The role delivers first‑class customer service throughout the patient’s physical therapy journey at Athletico and provides front‑office support for multiple local clinics.
Benefits Offered With This Full‑time Position
Medical & Rx, Dental and Vision (eligibility begins day one of employment)
NEW FOR 2025 – KinderCare Discount
NEW FOR 2025 – Headspace for Friends/Family
HSA, Healthcare FSA, Dependent Care FSA
Progyny Fertility Benefit
Critical Illness, Accident & Hospital Indemnity Insurance
Company Paid Basic Life / AD&D
Supplemental Life Insurance (Employee, Spouse, Child)
Company Paid Short‑Term & Long‑Term Disability
Company Paid Maternity & Parental Leave
Adoption & Surrogacy Expense Reimbursement
Legal & Credit Monitoring
15 days PTO (accrues immediately upon hire)
6 Major Holidays off plus 2 floating holidays yearly
Additional compensation opportunities on top of base pay
Bereavement Time Off & Resources
Pre‑Tax Transit & Parking
Retirement 401(k) (21+ years with company match)
SoFi Financial Wellness Tools & Loan Resources
HUSK Fitness Resources & Gym Discounts
Home, Auto, and Pet Insurance
Employee Assistance Program (EAP)
Employee Discount Program
Plus more! Learn more by checking out Athletico's Benefits Summary 2025 and ID&E Benefits.
Essential Duties And Responsibilities
Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions, including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
Manage clinic scheduling to match patients with the best clinician for their needs and maintain optimum patient flow.
Offer new patient onboarding, facility tour, data gathering, and introductions to physical therapy staff.
Obtain verification of patient medical insurance information and manage insurance requirements, informing patients of benefits and payment options.
Coordinate patient progress communication to physicians, nurse case managers, adjusters, and attorneys on behalf of therapists.
Assist with patient expectation management based on clinical findings, including frequency and duration of treatment, progression toward functional goals, and discharge planning; serve as a contact for post‑care needs.
Organize cultural moments (e.g., goal celebrations) in concert with the clinical team to recognize patient achievements.
Execute and reinforce administrative and patient experience SOPs and best practices within the clinic.
Provide general office, receptionist, and clerical support to the assigned location.
Qualifications
Education:
High School Diploma or GED.
Knowledge and Technical Skills:
Excellent customer service skills; proficient with MS Office, Outlook, and Excel; knowledge of healthcare insurance benefits and coverage preferred; experience with requesting and managing customer payments preferred.
Language Skills
Ability to read, write and speak English proficiently.
Physical Demands
Ability to remain stationary for extended periods, stoop/kneel/crouch, travel around the office, communicate verbally and written, and use fine motor skills including keyboarding.
Ability to see at close range, distance vision, peripheral vision, depth perception, and adjust focus.
Work Environment
Consistent with a standard office environment with low noise levels and minimal extraordinary environmental factors.
Equal Employment Opportunity Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary Minimum Salary/Wage: USD$ 15.00/hr.
Maximum Salary/Wage: USD$ 23.50/hr.
#J-18808-Ljbffr
Front Office Coordinator Float
role at
Athletico .
Position Summary Reporting to the Regional Director, the Patient Experience Coordinator Float (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front‑office experience. The role delivers first‑class customer service throughout the patient’s physical therapy journey at Athletico and provides front‑office support for multiple local clinics.
Benefits Offered With This Full‑time Position
Medical & Rx, Dental and Vision (eligibility begins day one of employment)
NEW FOR 2025 – KinderCare Discount
NEW FOR 2025 – Headspace for Friends/Family
HSA, Healthcare FSA, Dependent Care FSA
Progyny Fertility Benefit
Critical Illness, Accident & Hospital Indemnity Insurance
Company Paid Basic Life / AD&D
Supplemental Life Insurance (Employee, Spouse, Child)
Company Paid Short‑Term & Long‑Term Disability
Company Paid Maternity & Parental Leave
Adoption & Surrogacy Expense Reimbursement
Legal & Credit Monitoring
15 days PTO (accrues immediately upon hire)
6 Major Holidays off plus 2 floating holidays yearly
Additional compensation opportunities on top of base pay
Bereavement Time Off & Resources
Pre‑Tax Transit & Parking
Retirement 401(k) (21+ years with company match)
SoFi Financial Wellness Tools & Loan Resources
HUSK Fitness Resources & Gym Discounts
Home, Auto, and Pet Insurance
Employee Assistance Program (EAP)
Employee Discount Program
Plus more! Learn more by checking out Athletico's Benefits Summary 2025 and ID&E Benefits.
Essential Duties And Responsibilities
Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions, including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
Manage clinic scheduling to match patients with the best clinician for their needs and maintain optimum patient flow.
Offer new patient onboarding, facility tour, data gathering, and introductions to physical therapy staff.
Obtain verification of patient medical insurance information and manage insurance requirements, informing patients of benefits and payment options.
Coordinate patient progress communication to physicians, nurse case managers, adjusters, and attorneys on behalf of therapists.
Assist with patient expectation management based on clinical findings, including frequency and duration of treatment, progression toward functional goals, and discharge planning; serve as a contact for post‑care needs.
Organize cultural moments (e.g., goal celebrations) in concert with the clinical team to recognize patient achievements.
Execute and reinforce administrative and patient experience SOPs and best practices within the clinic.
Provide general office, receptionist, and clerical support to the assigned location.
Qualifications
Education:
High School Diploma or GED.
Knowledge and Technical Skills:
Excellent customer service skills; proficient with MS Office, Outlook, and Excel; knowledge of healthcare insurance benefits and coverage preferred; experience with requesting and managing customer payments preferred.
Language Skills
Ability to read, write and speak English proficiently.
Physical Demands
Ability to remain stationary for extended periods, stoop/kneel/crouch, travel around the office, communicate verbally and written, and use fine motor skills including keyboarding.
Ability to see at close range, distance vision, peripheral vision, depth perception, and adjust focus.
Work Environment
Consistent with a standard office environment with low noise levels and minimal extraordinary environmental factors.
Equal Employment Opportunity Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary Minimum Salary/Wage: USD$ 15.00/hr.
Maximum Salary/Wage: USD$ 23.50/hr.
#J-18808-Ljbffr