Athletico
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Front Office Coordinator
role at
Athletico .
Position Summary Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to a medical receptionist and office coordinator) is responsible for shaping the patient’s first and last impression and front‑office experience, delivering first‑class customer service throughout the patient’s physical therapy journey at Athletico.
Benefits Offered
Medical & Rx, Dental and Vision (eligibility begins day one of employment)
NEW FOR 2025 – KinderCare Discount
NEW FOR 2025 – Headspace for Friends/Family
HSA, Healthcare FSA, Dependent Care FSA
Progyny Fertility Benefit
Critical Illness, Accident, & Hospital Indemnity Insurance
Company Paid Basic Life / AD&D
Supplemental Life Insurance (Employee, Spouse, Child)
Company Paid Short‑Term & Long‑Term Disability
Company Paid Maternity & Parental Leave
Adoption & Surrogacy Expense Reimbursement
Legal & Credit Monitoring
15 days PTO (accruing starts immediately upon hire)
6 Major Holidays off plus 2 floating holidays yearly
Additional compensation opportunities on top of base pay
Bereavement Time Off & Resources
Commuter: Pre‑Tax Transit & Parking
Retirement 401(k) (for 21+ with per‑pay company match)
SoFi Financial Wellness Tools & Loan Resources
HUSK Fitness Resources & Gym Discounts
Home, Auto, and Pet Insurance
Employee Assistance Program (EAP)
Employee Discount Program
Plus more! Learn more by checking out Athletico's Benefits Summary 2025 and ID&E Benefits.
Essential Duties and Responsibilities
Provide professional, friendly and compassionate service to patients and staff, including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
Manage clinic scheduling to match patients with the most appropriate clinician and maintain optimal patient flow.
Conduct new patient onboarding: facility tour, data gathering, and introductions to physical therapy staff.
Obtain and verify patient medical insurance information; manage insurance requirements and inform patients of benefits and payment options.
Coordinate communication of patient progress to physicians, nurse case managers, adjusters, and attorneys on behalf of physical therapists.
Assist with management of patient expectations based on clinical findings, including frequency, duration, and progression toward functional goals, discharge planning, and post‑care needs.
Organize cultural moments (e.g., patient goal celebrations) in collaboration with the clinical team.
Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
Provide general office, receptionist, and clerical support to the assigned location.
Qualifications
Education:
High School Diploma or GED
Knowledge and Technical Skills:
Excellent customer service skills
Proficient with MS Office, Outlook, and Excel
Knowledge of healthcare insurance benefits and coverage preferred
Experience with requesting and managing customer payments preferred
Language Skills
Ability to read, write and speak English proficiently.
Physical Demands
Fulfill office activities including remaining stationary at a desk, stooping/kneeling/crouching, traveling around the office, communicating with others, and using fine motor skills and keyboarding.
Ability to see at close range, with distance vision, peripheral vision, depth perception, and to adjust focus.
Work Environment
Consistent with a standard office environment with low noise levels and minimal extraordinary environmental factors.
EEO Statement Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Compensation Minimum Salary/Wage: USD $15.00 per hour.
Maximum Salary/Wage: USD $23.50 per hour.
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Front Office Coordinator
role at
Athletico .
Position Summary Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to a medical receptionist and office coordinator) is responsible for shaping the patient’s first and last impression and front‑office experience, delivering first‑class customer service throughout the patient’s physical therapy journey at Athletico.
Benefits Offered
Medical & Rx, Dental and Vision (eligibility begins day one of employment)
NEW FOR 2025 – KinderCare Discount
NEW FOR 2025 – Headspace for Friends/Family
HSA, Healthcare FSA, Dependent Care FSA
Progyny Fertility Benefit
Critical Illness, Accident, & Hospital Indemnity Insurance
Company Paid Basic Life / AD&D
Supplemental Life Insurance (Employee, Spouse, Child)
Company Paid Short‑Term & Long‑Term Disability
Company Paid Maternity & Parental Leave
Adoption & Surrogacy Expense Reimbursement
Legal & Credit Monitoring
15 days PTO (accruing starts immediately upon hire)
6 Major Holidays off plus 2 floating holidays yearly
Additional compensation opportunities on top of base pay
Bereavement Time Off & Resources
Commuter: Pre‑Tax Transit & Parking
Retirement 401(k) (for 21+ with per‑pay company match)
SoFi Financial Wellness Tools & Loan Resources
HUSK Fitness Resources & Gym Discounts
Home, Auto, and Pet Insurance
Employee Assistance Program (EAP)
Employee Discount Program
Plus more! Learn more by checking out Athletico's Benefits Summary 2025 and ID&E Benefits.
Essential Duties and Responsibilities
Provide professional, friendly and compassionate service to patients and staff, including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
Manage clinic scheduling to match patients with the most appropriate clinician and maintain optimal patient flow.
Conduct new patient onboarding: facility tour, data gathering, and introductions to physical therapy staff.
Obtain and verify patient medical insurance information; manage insurance requirements and inform patients of benefits and payment options.
Coordinate communication of patient progress to physicians, nurse case managers, adjusters, and attorneys on behalf of physical therapists.
Assist with management of patient expectations based on clinical findings, including frequency, duration, and progression toward functional goals, discharge planning, and post‑care needs.
Organize cultural moments (e.g., patient goal celebrations) in collaboration with the clinical team.
Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
Provide general office, receptionist, and clerical support to the assigned location.
Qualifications
Education:
High School Diploma or GED
Knowledge and Technical Skills:
Excellent customer service skills
Proficient with MS Office, Outlook, and Excel
Knowledge of healthcare insurance benefits and coverage preferred
Experience with requesting and managing customer payments preferred
Language Skills
Ability to read, write and speak English proficiently.
Physical Demands
Fulfill office activities including remaining stationary at a desk, stooping/kneeling/crouching, traveling around the office, communicating with others, and using fine motor skills and keyboarding.
Ability to see at close range, with distance vision, peripheral vision, depth perception, and to adjust focus.
Work Environment
Consistent with a standard office environment with low noise levels and minimal extraordinary environmental factors.
EEO Statement Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Compensation Minimum Salary/Wage: USD $15.00 per hour.
Maximum Salary/Wage: USD $23.50 per hour.
#J-18808-Ljbffr