Laboratory Corporation
BILINGUAL (English/Spanish) Cust Svc Support Rep-11am-8pm EST Remote (Patient Cu
Laboratory Corporation, Burlington, North Carolina, United States, 27215
LabCorp's
Patient Customer Service
department within the
Revenue Cycle Management Division
is seeking energetic, passionate
BILINGUAL (ENGLISH/SPANISH)
customer service focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then LabCorp is the place for you!
Responsibilities
Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.
85% of calls will be assisting Spanish speaking customers.
Initiate payment plans for patients for outstanding balances.
Routinely utilize multiple resources to resolve patient inquiries while on the phone.
Maintain performance goals.
Qualifications and Skills
Professionally fluent and proficient in both English and Spanish, with a focus on providing exceptional customer service in Spanish.
Ability to work and learn in a fast-paced environment.
Attention to detail.
Perform successfully in a team environment.
Excellent organization skills.
Proficiency navigating multiple computer screens and applications.
Alpha-Numeric data entry proficiency.
Excellent verbal and listening skills.
Benefits
Work from home opportunity!
Quarterly variable bonus potential!
Generous paid time off!
Medical, Vision and Dental Insurance Options!
Flexible Spending Accounts!
401k and Employee Stock Purchase Plans!
No Charge Lab Testing!
Fitness Reimbursement Program!
And many more incentives!
Technical Requirements
Internet download speed of at least 50 megabytes per second.
No satellite internet.
Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with ethernet port.
Education and Experience
Requires a High School Diploma or equivalent.
Previous medical and/or call center experience a plus.
Work Schedule The shift for this position will be Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and 8am-5pm (PST). 2nd shift differential pay for EST.
NOTE: During training, the hours will be 9am-6pm EST.
Pay Pay Range: $17.75- $21.00 an hour.
Application Window Application Window closes: 12/31/2025.
Equal Opportunity Employer Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply.
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.
For more information about how we collect and store your personal data, please see our Privacy Statement.
For more detailed information, please click here.
#J-18808-Ljbffr
Patient Customer Service
department within the
Revenue Cycle Management Division
is seeking energetic, passionate
BILINGUAL (ENGLISH/SPANISH)
customer service focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then LabCorp is the place for you!
Responsibilities
Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.
85% of calls will be assisting Spanish speaking customers.
Initiate payment plans for patients for outstanding balances.
Routinely utilize multiple resources to resolve patient inquiries while on the phone.
Maintain performance goals.
Qualifications and Skills
Professionally fluent and proficient in both English and Spanish, with a focus on providing exceptional customer service in Spanish.
Ability to work and learn in a fast-paced environment.
Attention to detail.
Perform successfully in a team environment.
Excellent organization skills.
Proficiency navigating multiple computer screens and applications.
Alpha-Numeric data entry proficiency.
Excellent verbal and listening skills.
Benefits
Work from home opportunity!
Quarterly variable bonus potential!
Generous paid time off!
Medical, Vision and Dental Insurance Options!
Flexible Spending Accounts!
401k and Employee Stock Purchase Plans!
No Charge Lab Testing!
Fitness Reimbursement Program!
And many more incentives!
Technical Requirements
Internet download speed of at least 50 megabytes per second.
No satellite internet.
Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with ethernet port.
Education and Experience
Requires a High School Diploma or equivalent.
Previous medical and/or call center experience a plus.
Work Schedule The shift for this position will be Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and 8am-5pm (PST). 2nd shift differential pay for EST.
NOTE: During training, the hours will be 9am-6pm EST.
Pay Pay Range: $17.75- $21.00 an hour.
Application Window Application Window closes: 12/31/2025.
Equal Opportunity Employer Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply.
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.
For more information about how we collect and store your personal data, please see our Privacy Statement.
For more detailed information, please click here.
#J-18808-Ljbffr