Million Air
Line Service Supervisor at Million Air
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Line Service Supervisor
role at
Million Air
Our motto, “We are Ladies and Gentlemen, serving Ladies and Gentlemen”, is evident in every interaction with our customers, co‑workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.
Customer‑centric qualities
Is the customer #1 with you?
Are you a positive, up‑beat person?
Do you have an inner need to do things right in a timely fashion?
Do you insist on working safely and efficiently?
Are you known for your reliability and dependability?
Do you have a burning desire to be the best at what you do?
Are you excited to provide a level of customer service unrivaled by the competition?
Do you enjoy working outside?
Objective The line service supervisor is responsible for leading the line service team by providing efficient service for all internal and external customers by using excellent, in‑depth knowledge of company procedures and proper ground handling of aircraft as well as communicating effectively with customers, pilots, and team members within the customer service department.
Responsibilities and Duties
Supervise the line service shift prioritizing, assigning and monitoring work
Conduct performance evaluations; provide training, assist in hiring decisions, and ensure safety standards
Aircraft Movement, Placement, Fueling, and Storage
Fuel – Movement, Quality Control, Disposal, and Paperwork
Facility Maintenance and Upkeep
Customer Service, Promotion of Services
Monthly Crew Meetings
Annual Re‑Current Training
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
Must have held line service technician position for minimum 2 years
Customer focus – naturally outgoing/extroverted
Must be able to operate a motor vehicle and be insurable by our insurance company (Requires clean driving record)
Strong computer skills including Microsoft Office Products
Basic mathematical knowledge
Bi‑lingual preferred
Reporting Relationship This position reports to the Line Service Manager
Work Environment This position works outside in all types of weather conditions and direct contact with both moving and non‑moving aircraft. This position may be exposed to hazardous noise levels, chemicals, fumes, and machinery.
Physical Demands
Communicate with customers and employees in person, on phone, and through radio communications
Must be able to lift 75 pounds
Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
Outside work in all types of weather conditions
Position Type and Expected Hours of Work This is a non‑exempt position. This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.
Travel No travel is expected for this position.
Required Education and Experience
Customer service experience in the service industry preferred
Prior aircraft ground handling experience required
High School Diploma
Additional Eligibility Qualifications
Ability to work evenings, weekends, and holidays
Acceptable driving record
Ability to pass a background check
AAP/EEO Statement Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, Responsibilities, and activities may change at any time with or without notice.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industries: Airlines and Aviation
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Line Service Supervisor
role at
Million Air
Our motto, “We are Ladies and Gentlemen, serving Ladies and Gentlemen”, is evident in every interaction with our customers, co‑workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.
Customer‑centric qualities
Is the customer #1 with you?
Are you a positive, up‑beat person?
Do you have an inner need to do things right in a timely fashion?
Do you insist on working safely and efficiently?
Are you known for your reliability and dependability?
Do you have a burning desire to be the best at what you do?
Are you excited to provide a level of customer service unrivaled by the competition?
Do you enjoy working outside?
Objective The line service supervisor is responsible for leading the line service team by providing efficient service for all internal and external customers by using excellent, in‑depth knowledge of company procedures and proper ground handling of aircraft as well as communicating effectively with customers, pilots, and team members within the customer service department.
Responsibilities and Duties
Supervise the line service shift prioritizing, assigning and monitoring work
Conduct performance evaluations; provide training, assist in hiring decisions, and ensure safety standards
Aircraft Movement, Placement, Fueling, and Storage
Fuel – Movement, Quality Control, Disposal, and Paperwork
Facility Maintenance and Upkeep
Customer Service, Promotion of Services
Monthly Crew Meetings
Annual Re‑Current Training
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
Must have held line service technician position for minimum 2 years
Customer focus – naturally outgoing/extroverted
Must be able to operate a motor vehicle and be insurable by our insurance company (Requires clean driving record)
Strong computer skills including Microsoft Office Products
Basic mathematical knowledge
Bi‑lingual preferred
Reporting Relationship This position reports to the Line Service Manager
Work Environment This position works outside in all types of weather conditions and direct contact with both moving and non‑moving aircraft. This position may be exposed to hazardous noise levels, chemicals, fumes, and machinery.
Physical Demands
Communicate with customers and employees in person, on phone, and through radio communications
Must be able to lift 75 pounds
Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
Outside work in all types of weather conditions
Position Type and Expected Hours of Work This is a non‑exempt position. This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.
Travel No travel is expected for this position.
Required Education and Experience
Customer service experience in the service industry preferred
Prior aircraft ground handling experience required
High School Diploma
Additional Eligibility Qualifications
Ability to work evenings, weekends, and holidays
Acceptable driving record
Ability to pass a background check
AAP/EEO Statement Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, Responsibilities, and activities may change at any time with or without notice.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industries: Airlines and Aviation
#J-18808-Ljbffr