Zachary Piper Solutions
Help Desk Specialist – Zachary Piper Solutions
Zachary Piper Solutions is inviting applications for a
Help Desk Specialist
to support a DoD program fully funded through 2028 for the Department of the Navy located in
Kansas City, MO . In this role you will provide end‑user desktop support across a large enterprise network, handling laptops, desktops, printers, mobile phones, and other network devices. The position begins as a night shift; after a few months shifts will be open to your preference.
Must have:
CompTIA Security+ (or equivalent) certification and an active Secret clearance.
Responsibilities:
Assist with IT support for devices including laptops, desktops, printers, mobile phones, and network equipment.
Resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues.
Work directly with employees and officials to troubleshoot and resolve technical problems.
Execute operations in support of the Enterprise Service Desk.
Achieve service goals by managing tickets, executing scripts, and responding to calls.
Required Qualifications:
Active Secret Clearance.
1+ year of IT support experience.
Active IAT II certification (CompTIA Security+, CCNA Security, CySA+, or equivalent).
Experience with ticketing systems and IT device support.
Compensation and Benefits:
$50,000–$55,000 per year, plus a full benefits package that includes PTO, paid holidays, medical, dental, vision, 401(k), and sick leave as required by law.
Job details:
Entry level, Full‑time, Information Technology—IT Services and IT Consulting.
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Help Desk Specialist
to support a DoD program fully funded through 2028 for the Department of the Navy located in
Kansas City, MO . In this role you will provide end‑user desktop support across a large enterprise network, handling laptops, desktops, printers, mobile phones, and other network devices. The position begins as a night shift; after a few months shifts will be open to your preference.
Must have:
CompTIA Security+ (or equivalent) certification and an active Secret clearance.
Responsibilities:
Assist with IT support for devices including laptops, desktops, printers, mobile phones, and network equipment.
Resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues.
Work directly with employees and officials to troubleshoot and resolve technical problems.
Execute operations in support of the Enterprise Service Desk.
Achieve service goals by managing tickets, executing scripts, and responding to calls.
Required Qualifications:
Active Secret Clearance.
1+ year of IT support experience.
Active IAT II certification (CompTIA Security+, CCNA Security, CySA+, or equivalent).
Experience with ticketing systems and IT device support.
Compensation and Benefits:
$50,000–$55,000 per year, plus a full benefits package that includes PTO, paid holidays, medical, dental, vision, 401(k), and sick leave as required by law.
Job details:
Entry level, Full‑time, Information Technology—IT Services and IT Consulting.
#J-18808-Ljbffr