Zachary Piper Solutions
Help Desk Specialist (Secret Clearance)
Zachary Piper Solutions, Kansas City, Missouri, United States, 64101
Zachary Piper Solutions is seeking an
Help Desk Specialist
to join a
DoD program
that is fully‑funded through 2028, supporting the
Department of the Navy
located in
Kansas City, MO . The
Help Desk Specialist
will assist with end‑user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community. This will start out as a night shift role, but after a few months the shifts will be open based on the candidate's preference.
MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE
Responsibilities for the Help Desk Specialist include:
Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices
Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
Work directly with employees and officials to troubleshoot and resolve technical issues
Execute operations in support of the Enterprise Service Desk
Meet service goals by opening and closing tickets, executing scripts, and answering calls
Required Qualifications for the Help Desk Specialist include:
Must have an Active Secret Clearance
1+ Years of IT experience
Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher
Experience with troubleshooting, ticketing systems, and support for IT devices
Compensation for the Help Desk Specialist include:
Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law
Pay Range: $50,000-55,000/year
#J-18808-Ljbffr
Help Desk Specialist
to join a
DoD program
that is fully‑funded through 2028, supporting the
Department of the Navy
located in
Kansas City, MO . The
Help Desk Specialist
will assist with end‑user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community. This will start out as a night shift role, but after a few months the shifts will be open based on the candidate's preference.
MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE
Responsibilities for the Help Desk Specialist include:
Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices
Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
Work directly with employees and officials to troubleshoot and resolve technical issues
Execute operations in support of the Enterprise Service Desk
Meet service goals by opening and closing tickets, executing scripts, and answering calls
Required Qualifications for the Help Desk Specialist include:
Must have an Active Secret Clearance
1+ Years of IT experience
Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher
Experience with troubleshooting, ticketing systems, and support for IT devices
Compensation for the Help Desk Specialist include:
Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law
Pay Range: $50,000-55,000/year
#J-18808-Ljbffr