City of Phoenix
Facility Contract Compliance Specialist - Aviation Department
City of Phoenix, Phoenix, Arizona, United States, 85003
Facility Contract Compliance Specialist - Aviation Department
1 day ago Be among the first 25 applicants
About This Position The Aviation Department manages and operates the Phoenix Airport System, which consists of Phoenix Sky Harbor International Airport, Deer Valley Airport, and Goodyear Airport. Phoenix Sky Harbor International Airport has consistently been ranked as one of the top ten busiest airports in the nation, serving more than 140,000 passengers daily, and over 1,300 arriving and departing flights each day; the airport has a total economic impact of more than $44.3 billion annually.
The aviation department has a vacancy for a Facility Contract Compliance Specialist position. The Terminal Services section of the Aviation Department manages multiple, high-value privately contracted service providers with a combined value of over $40 million a year and is seeking a detail-oriented, analytical and highly organized Facility Contract Compliance Specialist whose primary responsibilities will center on contractor billing audit functions, invoice verification, reconciliation, financial tracking, work order oversight, centralized purchasing and other administrative compliance and support functions.
Unlike the other Facility Contract Compliance Specialists within the section who conduct frequent field inspections to ensure service providers are meeting the terms, conditions, and performance expectations as outlined in their contracts, this role emphasizes invoice auditing, compliance review, documentation management, and financial tracking. However, the position will participate in weekly site walks and meetings with Supervisory staff and contractor leadership, take detailed notes, observe field conditions, and document follow-up items to support contract oversight.
Some contracted services include but are not limited to, janitorial, custodial, pest management, odor control, window cleaning, high dusting, regulated trash, carpet and floor maintenance, and other various facilities services such as fire protection services. This position is ideal for candidates who possess strong financial review skills, exceptional attention to detail, and a high degree of comfort using technology and data-driven systems.
Key Responsibilities For This Role Are Contract Audit & Billing Compliance Oversight
Conduct detailed monthly audits of contracted service providers invoices to verify accuracy, documentation completeness, and compliance with contract terms.
Review billing elements such as labor hours, material costs, equipment charges, and service logs.
Identify discrepancies, coordinate corrections with contractors, and ensure proper resolution.
Assist the Aviation Supervisor III in preparing supporting documentation for liquidated damages and issuing liquidated damages when contract performance does not meet the required standards.
Track expenditures and identify trends or irregularities throughout the fiscal year.
Interpret contract contents to contractors when required.
Evaluate vendor adherence to KPIs, including cleanliness, response times, staffing levels and quality control measures.
Work Order Oversight
Ensure work order requests are accurately entered, assigned, updated, and closed out timely.
Monitor open, pending, and completed work orders for completeness and compliance.
Collaborate with contractors and staff to address overdue or incomplete work orders.
Maintain high-quality data integrity within the electronic Work Order Management system.
Centralized Purchasing & Budget Support
Input and manage centralized purchase requests for the Terminal Services Section.
Track expenditures, verify receipts, and ensure purchases align with budget allocations.
Assist with development of annual budgets by compiling expenditure history and forecasting needs.
Maintain up-to-date financial logs, spreadsheets, and documentation files.
Administrative & Compliance Support
Prepare audit findings, compliance summaries, and monthly performance reports.
Maintain logs, dashboards, inspection data, and other administrative tracking tools.
Draft correspondence, corrective action documentation, and briefing notes.
Support ongoing KPI tracking, SLA documentation, and contract compliance processes.
Observe and document non-compliance issues and coordinate corrective actions with contractors.
Site Walk Participation (limited field work)
Join Terminal Services leadership along with contractor leadership during scheduled site walks and weekly calls to observe operations and document findings.
Capture detailed notes, images, and follow-up action items.
Track contractor commitments and ensure corrective actions are completed.
General Duties
Provide administrative and operational support as needed within the Section.
Interface with internal and external stakeholders.
Assist during airport emergencies or special operations, as needed.
Currently, there is one shift available within the Aviation Department / Terminal Services Section. Shift currently available is Monday - Friday 7:00 am - 3:30 pm.
Ideal Candidate
Advanced proficiency in Microsoft Office Suite, including Excel (pivot tables, complex formulas, data validation, dashboards), Word, Outlook, Teams, Share Point, OneNote, and compliance tracking software.
Ability to maintain punctual and reliable attendance.
Ability to read and analyze moderately complex contracts.
Customer conflict resolution skills to address contract disputes and vendor challenges.
Detail-oriented with strong analytical skills, auditing and reporting skills.
Problem-solver with the ability to identify issues and implement solutions.
Excellent communicator who can effectively coordinate with contractors, airport personnel, and senior leadership.
Strong reading, writing and verbal skills; effectively communicate messages and information in a professional manner.
Knowledge of fire extinguisher inspection procedures, including checking pressure gauges, seals, and expiration dates.
Knowledge of airport security regulations, airport operations, facilities maintenance, or service contract environments related to custodial operations (preferred but not required).
Salary Pay Range: $23.18 to $41.63 per hour.
Hiring Range: $23.18 to $32.62 per hour.
Pay Range Explanation
Pay range is the entire compensation range for the position classification.
Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
Internal Only: Please understand that this is pay grade 350. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.
Promotions occur when the last two digits of the pay grade increase.
Demotions occur when the last two digits of the pay grade decrease.
Lateral transfers occur when there is no change to the last two digits of the pay grade.
When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.
The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page .
Benefits
Traditional pension with employer and employee contributions, click here for more details: Pension Information
401(a) and 457 plans with employer contributions
Choice of generous medical HMO, PPO, or HSA/HDHP plans
Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
Wellness incentive of up to $720 annually
Dental, vision, and life insurance options
Employer paid long-term disability
Free Bus/light rail pass
Tuition reimbursement program up to $6,500 per year
Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
Federal Student Loan Forgiveness offered through Savi
For more details, visit: Unit 003 Benefits
Minimum Qualifications
Education, experience, and training which provide the ability to interact with management staff as well as service providers, and the ability to analyze and interpret moderately complex contracts using high-level reading and writing skills.
Other combinations of experience and education which meet the minimum requirements may be substituted.
Working conditions:
This position requires the ability to lift up to 50 pounds.
This position requires the ability to walk long distances and stand for long periods of time, including multiple levels of stairwells.
All finalists for positions are subject to a criminal background check applicable to the department or position.
The following list is not all inclusive but are TSA general factors for disqualification of employment for working at Phoenix Sky Harbor International Airport. Other factors will be assessed that may also lead to disqualification. Qualified candidates should consider these factors when applying. Aviation Employment Disqualifiers .
This position requires the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
For information regarding pre-screening and driving positions, click here .
The City job description can be found here .
Preferred Qualifications
Customer service experience.
Experience and training that demonstrates the ability to perform financial reviews and conduct data analysis.
Experience with contract monitoring, quality control, and/or compliance-related experience.
Experience interpreting and analyzing facilities-related contracts and effectively interact with contractors, customers, and management.
Experience preparing draft contract specifications and recommending contract changes based on observational needs.
Advanced experience using electronic work order management systems, including reviewing, entering, auditing, tracking, and validating work order data.
Recruitment Dates Recruitment closes January 12, 2026. All materials must be received by 11:59 p.m. on this date.
This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.
How To Apply Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.
We Are Here to Help
Job interviews may be held by video or audio conference.
If you are in need of computer resources, click here for free options.
Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
Explore other Employment Opportunities with the City of Phoenix .
Subscribe to receive e‑mail notifications about new employment opportunities.
If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495‑5700 or by text at (800) 367‑8939 . You may also fill out and submit a Reasonable Accommodation Request Form .
Reference Facility Contract Compl Spec, JC:80140, ID# 60158, 12/12/2025, USM, GO, Benefits:003
Building the Phoenix of tomorrow.
#DoWorkThatMakesPhoenixWork
City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Government Administration
#J-18808-Ljbffr
About This Position The Aviation Department manages and operates the Phoenix Airport System, which consists of Phoenix Sky Harbor International Airport, Deer Valley Airport, and Goodyear Airport. Phoenix Sky Harbor International Airport has consistently been ranked as one of the top ten busiest airports in the nation, serving more than 140,000 passengers daily, and over 1,300 arriving and departing flights each day; the airport has a total economic impact of more than $44.3 billion annually.
The aviation department has a vacancy for a Facility Contract Compliance Specialist position. The Terminal Services section of the Aviation Department manages multiple, high-value privately contracted service providers with a combined value of over $40 million a year and is seeking a detail-oriented, analytical and highly organized Facility Contract Compliance Specialist whose primary responsibilities will center on contractor billing audit functions, invoice verification, reconciliation, financial tracking, work order oversight, centralized purchasing and other administrative compliance and support functions.
Unlike the other Facility Contract Compliance Specialists within the section who conduct frequent field inspections to ensure service providers are meeting the terms, conditions, and performance expectations as outlined in their contracts, this role emphasizes invoice auditing, compliance review, documentation management, and financial tracking. However, the position will participate in weekly site walks and meetings with Supervisory staff and contractor leadership, take detailed notes, observe field conditions, and document follow-up items to support contract oversight.
Some contracted services include but are not limited to, janitorial, custodial, pest management, odor control, window cleaning, high dusting, regulated trash, carpet and floor maintenance, and other various facilities services such as fire protection services. This position is ideal for candidates who possess strong financial review skills, exceptional attention to detail, and a high degree of comfort using technology and data-driven systems.
Key Responsibilities For This Role Are Contract Audit & Billing Compliance Oversight
Conduct detailed monthly audits of contracted service providers invoices to verify accuracy, documentation completeness, and compliance with contract terms.
Review billing elements such as labor hours, material costs, equipment charges, and service logs.
Identify discrepancies, coordinate corrections with contractors, and ensure proper resolution.
Assist the Aviation Supervisor III in preparing supporting documentation for liquidated damages and issuing liquidated damages when contract performance does not meet the required standards.
Track expenditures and identify trends or irregularities throughout the fiscal year.
Interpret contract contents to contractors when required.
Evaluate vendor adherence to KPIs, including cleanliness, response times, staffing levels and quality control measures.
Work Order Oversight
Ensure work order requests are accurately entered, assigned, updated, and closed out timely.
Monitor open, pending, and completed work orders for completeness and compliance.
Collaborate with contractors and staff to address overdue or incomplete work orders.
Maintain high-quality data integrity within the electronic Work Order Management system.
Centralized Purchasing & Budget Support
Input and manage centralized purchase requests for the Terminal Services Section.
Track expenditures, verify receipts, and ensure purchases align with budget allocations.
Assist with development of annual budgets by compiling expenditure history and forecasting needs.
Maintain up-to-date financial logs, spreadsheets, and documentation files.
Administrative & Compliance Support
Prepare audit findings, compliance summaries, and monthly performance reports.
Maintain logs, dashboards, inspection data, and other administrative tracking tools.
Draft correspondence, corrective action documentation, and briefing notes.
Support ongoing KPI tracking, SLA documentation, and contract compliance processes.
Observe and document non-compliance issues and coordinate corrective actions with contractors.
Site Walk Participation (limited field work)
Join Terminal Services leadership along with contractor leadership during scheduled site walks and weekly calls to observe operations and document findings.
Capture detailed notes, images, and follow-up action items.
Track contractor commitments and ensure corrective actions are completed.
General Duties
Provide administrative and operational support as needed within the Section.
Interface with internal and external stakeholders.
Assist during airport emergencies or special operations, as needed.
Currently, there is one shift available within the Aviation Department / Terminal Services Section. Shift currently available is Monday - Friday 7:00 am - 3:30 pm.
Ideal Candidate
Advanced proficiency in Microsoft Office Suite, including Excel (pivot tables, complex formulas, data validation, dashboards), Word, Outlook, Teams, Share Point, OneNote, and compliance tracking software.
Ability to maintain punctual and reliable attendance.
Ability to read and analyze moderately complex contracts.
Customer conflict resolution skills to address contract disputes and vendor challenges.
Detail-oriented with strong analytical skills, auditing and reporting skills.
Problem-solver with the ability to identify issues and implement solutions.
Excellent communicator who can effectively coordinate with contractors, airport personnel, and senior leadership.
Strong reading, writing and verbal skills; effectively communicate messages and information in a professional manner.
Knowledge of fire extinguisher inspection procedures, including checking pressure gauges, seals, and expiration dates.
Knowledge of airport security regulations, airport operations, facilities maintenance, or service contract environments related to custodial operations (preferred but not required).
Salary Pay Range: $23.18 to $41.63 per hour.
Hiring Range: $23.18 to $32.62 per hour.
Pay Range Explanation
Pay range is the entire compensation range for the position classification.
Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
Internal Only: Please understand that this is pay grade 350. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.
Promotions occur when the last two digits of the pay grade increase.
Demotions occur when the last two digits of the pay grade decrease.
Lateral transfers occur when there is no change to the last two digits of the pay grade.
When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.
The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page .
Benefits
Traditional pension with employer and employee contributions, click here for more details: Pension Information
401(a) and 457 plans with employer contributions
Choice of generous medical HMO, PPO, or HSA/HDHP plans
Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
Wellness incentive of up to $720 annually
Dental, vision, and life insurance options
Employer paid long-term disability
Free Bus/light rail pass
Tuition reimbursement program up to $6,500 per year
Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
Federal Student Loan Forgiveness offered through Savi
For more details, visit: Unit 003 Benefits
Minimum Qualifications
Education, experience, and training which provide the ability to interact with management staff as well as service providers, and the ability to analyze and interpret moderately complex contracts using high-level reading and writing skills.
Other combinations of experience and education which meet the minimum requirements may be substituted.
Working conditions:
This position requires the ability to lift up to 50 pounds.
This position requires the ability to walk long distances and stand for long periods of time, including multiple levels of stairwells.
All finalists for positions are subject to a criminal background check applicable to the department or position.
The following list is not all inclusive but are TSA general factors for disqualification of employment for working at Phoenix Sky Harbor International Airport. Other factors will be assessed that may also lead to disqualification. Qualified candidates should consider these factors when applying. Aviation Employment Disqualifiers .
This position requires the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
For information regarding pre-screening and driving positions, click here .
The City job description can be found here .
Preferred Qualifications
Customer service experience.
Experience and training that demonstrates the ability to perform financial reviews and conduct data analysis.
Experience with contract monitoring, quality control, and/or compliance-related experience.
Experience interpreting and analyzing facilities-related contracts and effectively interact with contractors, customers, and management.
Experience preparing draft contract specifications and recommending contract changes based on observational needs.
Advanced experience using electronic work order management systems, including reviewing, entering, auditing, tracking, and validating work order data.
Recruitment Dates Recruitment closes January 12, 2026. All materials must be received by 11:59 p.m. on this date.
This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.
How To Apply Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.
We Are Here to Help
Job interviews may be held by video or audio conference.
If you are in need of computer resources, click here for free options.
Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
Explore other Employment Opportunities with the City of Phoenix .
Subscribe to receive e‑mail notifications about new employment opportunities.
If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495‑5700 or by text at (800) 367‑8939 . You may also fill out and submit a Reasonable Accommodation Request Form .
Reference Facility Contract Compl Spec, JC:80140, ID# 60158, 12/12/2025, USM, GO, Benefits:003
Building the Phoenix of tomorrow.
#DoWorkThatMakesPhoenixWork
City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Government Administration
#J-18808-Ljbffr