FCM Travel
FCM - Dedicated Corporate Travel Consultant - Denver, CO
FCM Travel, Denver, Colorado, United States
FCM - Dedicated Corporate Travel Consultant - Denver, CO
FCM is a leading travel management company, ranking in the world’s top five travel management companies. We specialize in managing national and global travel programs for medium and large businesses. This role will have you arranging domestic and complex international travel for busy executives, including air, car, hotel, and ground transportation. About The Opportunity
Before starting your role, you will participate in three weeks of paid training. This program will boost your knowledge, train you on contract airfares, and sharpen your Sabre skills. Our corporate travel consultants handle the air, car, rail, and ground transportation bookings as well as ticketing, changes, and queue management. You will also need to offer exceptional customer service to satisfy our business traveler’s needs. Our business hours are 7:00 AM to 7:00 PM MST, Monday – Friday. A typical schedule will include a 40‑hour work week with five 8‑hour shifts. This role is ideal for candidates located on the West Coast or in the Midwest, or those willing to work until 7:00 PM MST. Key Responsibilities
Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel. Build rapport and develop a relationship with business travelers to ensure their business travel needs are handled by a trusted team. Ensure accurate and timely completion of reservations while meeting travelers' needs. Execute all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout. Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all travel arrangements. Deliver consultative support and exceptional customer service throughout the booking process. Keep clients informed about all necessary travel documents and health requirements for their destinations. Proficiently handle ticketing, Phase IVs, and exchanges/changes involving complex international fares. Expertly manage rerouting and exchange processes, ensuring minimal disruption to travel plans. Experience & Qualifications
2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers. In‑depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance. Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings. Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel. Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements. A polished and professional demeanor when interacting with clients and colleagues. Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction. The capacity to make quick and effective decisions to resolve travel‑related issues promptly. Excellent communication skills to keep clients informed and reassured throughout the travel process. A deep commitment to delivering exceptional customer service with a focus on client satisfaction. Comfortable and proficient in using travel booking systems and various communication tools. Strong technical aptitude with the ability to troubleshoot and adapt to new technologies. Self‑motivated with the ability to work independently and manage tasks successfully. Work Perks! – What’s in it for you
Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. Reward & Recognition: Celebrate success at our regular Buzz Nights and at the annual Global Gathering. Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. Love for travel: We were founded by people who wanted to travel and want others to do the same. Personal connections: We are a big business founded on personal relationships. Diversity, Equity & Inclusion: Commitment through initiatives such as Diversity Day, Employee Resource Groups, DEI education, and inclusive recruitment protocols. A career, not a job: We offer genuine opportunities for people to grow and evolve. We back our people all the way: Strong commitment to supporting every employee in professional and personal development. Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by LEED® Gold‑certified office spaces and one paid Volunteer Day per calendar year. Benefits Include
Paid Time Off: Up to 15 vacation days (prorated on hire, increasing to 20 after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually. Travel perks/discounts. Health & Wellness Programs and Employee Financial Wellness Services. National/International Award Nights and Conferences. Health benefits including medical, dental, vision, gender‑affirming care, and fertility care. Insurance: hospital indemnity, AD&D, critical illness, long‑term and short‑term disability. Flexible Spending Accounts. Employee Assistance Program. 401(k) program with partial match. Tuition Reimbursement Program. Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match. Global career opportunities in a network of brands and businesses. For this position, we anticipate offering an hourly pay rate of $28.85. Hourly rate is dependent on relevant factors, including experience, geographic location, and job requirements. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity, and opportunity for all employees. We value an inclusive and supportive workplace that truly reflects the diversity of our society. We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com.
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FCM is a leading travel management company, ranking in the world’s top five travel management companies. We specialize in managing national and global travel programs for medium and large businesses. This role will have you arranging domestic and complex international travel for busy executives, including air, car, hotel, and ground transportation. About The Opportunity
Before starting your role, you will participate in three weeks of paid training. This program will boost your knowledge, train you on contract airfares, and sharpen your Sabre skills. Our corporate travel consultants handle the air, car, rail, and ground transportation bookings as well as ticketing, changes, and queue management. You will also need to offer exceptional customer service to satisfy our business traveler’s needs. Our business hours are 7:00 AM to 7:00 PM MST, Monday – Friday. A typical schedule will include a 40‑hour work week with five 8‑hour shifts. This role is ideal for candidates located on the West Coast or in the Midwest, or those willing to work until 7:00 PM MST. Key Responsibilities
Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel. Build rapport and develop a relationship with business travelers to ensure their business travel needs are handled by a trusted team. Ensure accurate and timely completion of reservations while meeting travelers' needs. Execute all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout. Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all travel arrangements. Deliver consultative support and exceptional customer service throughout the booking process. Keep clients informed about all necessary travel documents and health requirements for their destinations. Proficiently handle ticketing, Phase IVs, and exchanges/changes involving complex international fares. Expertly manage rerouting and exchange processes, ensuring minimal disruption to travel plans. Experience & Qualifications
2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers. In‑depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance. Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings. Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel. Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements. A polished and professional demeanor when interacting with clients and colleagues. Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction. The capacity to make quick and effective decisions to resolve travel‑related issues promptly. Excellent communication skills to keep clients informed and reassured throughout the travel process. A deep commitment to delivering exceptional customer service with a focus on client satisfaction. Comfortable and proficient in using travel booking systems and various communication tools. Strong technical aptitude with the ability to troubleshoot and adapt to new technologies. Self‑motivated with the ability to work independently and manage tasks successfully. Work Perks! – What’s in it for you
Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. Reward & Recognition: Celebrate success at our regular Buzz Nights and at the annual Global Gathering. Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. Love for travel: We were founded by people who wanted to travel and want others to do the same. Personal connections: We are a big business founded on personal relationships. Diversity, Equity & Inclusion: Commitment through initiatives such as Diversity Day, Employee Resource Groups, DEI education, and inclusive recruitment protocols. A career, not a job: We offer genuine opportunities for people to grow and evolve. We back our people all the way: Strong commitment to supporting every employee in professional and personal development. Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by LEED® Gold‑certified office spaces and one paid Volunteer Day per calendar year. Benefits Include
Paid Time Off: Up to 15 vacation days (prorated on hire, increasing to 20 after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually. Travel perks/discounts. Health & Wellness Programs and Employee Financial Wellness Services. National/International Award Nights and Conferences. Health benefits including medical, dental, vision, gender‑affirming care, and fertility care. Insurance: hospital indemnity, AD&D, critical illness, long‑term and short‑term disability. Flexible Spending Accounts. Employee Assistance Program. 401(k) program with partial match. Tuition Reimbursement Program. Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match. Global career opportunities in a network of brands and businesses. For this position, we anticipate offering an hourly pay rate of $28.85. Hourly rate is dependent on relevant factors, including experience, geographic location, and job requirements. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity, and opportunity for all employees. We value an inclusive and supportive workplace that truly reflects the diversity of our society. We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com.
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