Genesis10
Genesis10 is currently seeking a Technical Support Analyst Consultant with our client in the transportation industry in their Forest Park, GA location. This is a 12+ month contract position.
Our client is on a journey to becoming the best IT organization in the airline industry, a journey of transformation. They are changing the way we do business from top to bottom as we strive to create meaningful and innovative solutions and are looking for team members to help us realize our vision.
Responsibilities
Maintain and communicate operations project status and issues
Understand business and technical requirements
Manage IT hardware procurement activities
Partner with external suppliers, Supply Chain Management, Field Operations Project coordination, and the IT Logistics team to fulfill equipment requests
Follow procedures to ensure suppliers can be paid for products and services
Assist suppliers with addressing payment issues
Requirements
High School Diploma, GED or High School Equivalency
Embrace diverse people, thinking, and styles
Prioritize safety and security of self and others
Have a proven record of successfully achieving objectives
Excellent organizational skills • Learn quickly and adapt to change
Perform tasks accurately
Detail-oriented, resourceful, and a self-starter
Excellent customer service skills • Meet deadlines
Maintain composure in stressful situations
Exposure to ServiceNow platform lists, menus, and request management capabilities
Proficient at managing large volumes of tasks and prioritizing work
Proficient with Microsoft Office (Word, Excel, Outlook, and PowerPoint)
Proficient with Microsoft Sharepoint
Communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
Involves being widely trusted, being seen as a direct, truthful individual who can present the unvarnished truth in an appropriate and helpful manner, keep confidence, admit mistakes, and not misrepresent him/herself for personal gain
Work well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defining success in terms of the entire team through mentoring and knowledge transfer
Demonstrate a commitment to increasing knowledge and skills in current technical/functional area, keeps current on technical developments, stays informed about industry practices, and knows how to apply relevant technical processes to appropriate business needs
Demonstrate knowledge of policies, general practices, procedures, etc. relevant for the area in which the individual works
Successfully, professionally, and diplomatically interact with others and develop relationships with people who have varying styles, levels in the organization, and knowledge of IT
Work on getting things done both through formal channels and the informal network, understands the origin and reasoning behind key policies, practices, and procedures, and understands the Delta culture
Use rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond the obvious and doesn’t stop at the first answer
Maintain a positive attitude oriented towards creating solutions and developing new approaches, doesn’t let distractions get in the way, isn’t overwhelmed with problems/issues
Desired skills
BS or BA degree in Business or Information Technology with two (2) or more years of relevant experience with previous airline industry experience
Proficient at making and conducting effective presentations
Familiarity with Ariba procurement processes
Proficient with ServiceNow request management and asset management functions
Proficient at creating ServiceNow reports
Familiarity with SAP
Proficient with advanced Excel capabilities
Proficient at creating process flows with Microsoft Visio
About Genesis10 Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
Benefits of Working with Genesis10
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF and Illinois)
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Responsibilities
Maintain and communicate operations project status and issues
Understand business and technical requirements
Manage IT hardware procurement activities
Partner with external suppliers, Supply Chain Management, Field Operations Project coordination, and the IT Logistics team to fulfill equipment requests
Follow procedures to ensure suppliers can be paid for products and services
Assist suppliers with addressing payment issues
Requirements
High School Diploma, GED or High School Equivalency
Embrace diverse people, thinking, and styles
Prioritize safety and security of self and others
Have a proven record of successfully achieving objectives
Excellent organizational skills • Learn quickly and adapt to change
Perform tasks accurately
Detail-oriented, resourceful, and a self-starter
Excellent customer service skills • Meet deadlines
Maintain composure in stressful situations
Exposure to ServiceNow platform lists, menus, and request management capabilities
Proficient at managing large volumes of tasks and prioritizing work
Proficient with Microsoft Office (Word, Excel, Outlook, and PowerPoint)
Proficient with Microsoft Sharepoint
Communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
Involves being widely trusted, being seen as a direct, truthful individual who can present the unvarnished truth in an appropriate and helpful manner, keep confidence, admit mistakes, and not misrepresent him/herself for personal gain
Work well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defining success in terms of the entire team through mentoring and knowledge transfer
Demonstrate a commitment to increasing knowledge and skills in current technical/functional area, keeps current on technical developments, stays informed about industry practices, and knows how to apply relevant technical processes to appropriate business needs
Demonstrate knowledge of policies, general practices, procedures, etc. relevant for the area in which the individual works
Successfully, professionally, and diplomatically interact with others and develop relationships with people who have varying styles, levels in the organization, and knowledge of IT
Work on getting things done both through formal channels and the informal network, understands the origin and reasoning behind key policies, practices, and procedures, and understands the Delta culture
Use rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond the obvious and doesn’t stop at the first answer
Maintain a positive attitude oriented towards creating solutions and developing new approaches, doesn’t let distractions get in the way, isn’t overwhelmed with problems/issues
Desired skills
BS or BA degree in Business or Information Technology with two (2) or more years of relevant experience with previous airline industry experience
Proficient at making and conducting effective presentations
Familiarity with Ariba procurement processes
Proficient with ServiceNow request management and asset management functions
Proficient at creating ServiceNow reports
Familiarity with SAP
Proficient with advanced Excel capabilities
Proficient at creating process flows with Microsoft Visio
About Genesis10 Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
Benefits of Working with Genesis10
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF and Illinois)
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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